SpringHill Suites Denver Aurora/Fitzsimons

Update: I received a call from the General Manager today in regards to my concerns. Brad was apologetic and promised to look into the noise and wifi issues. Based upon my expiation of the issues I explained with the Wifi, Brad felt confident that there was a technical issue with the system that could easily be resolved.
Brad also promised to look into the noise levels in the room with the engineering department.
While no one can guarantee 100% perfection with every intersection, how a business responds to complaints speaks volumes. With that said, I believe that Brad responded in a timely fashion with genuine concern.
Regards,
John
Save your money and avoid this hotel like the plague. I spend on average 20 nights a month in hotels and have done so for the last three and a half years. So when I state that this hotel is the absolute worst hotel I have stayed in, you can bet I stayed in a fair number of different hotels.
Noise — this has got to have the thinnest walls of any hotel I have ever stayed in. Good luck getting a good night sleep; you can not only hear the television in the next room on one side, but you can also hear (loudly) when the person in the room on the other side takes a shower. In addition if you have the misfortune to have a person above you, you’ll hear their every step and the traffic noise is very audible — and I was staying on the back side of the hotel away from the road.
WiFi — This is a joke! You better have patience if you plan on browsing the Internet. Attempting to stream video or watch Netflix is not possible.
Breakfast Area — while they had the standard continental fare, the area was a wreck and not attended to.
Hotel store — bring your own snacks and laundry detergent with you in less you enjoy getting bent over. One bag of microwave popcorn — $ 3.35, one detergent box for a load of laundry — $ 3.50. What makes this even more disturbing is the fact that this hotel is across the street from a major hospital and many of the guess we’re staying there while visiting a hospitalized family member and I’m sure they would need to purchase items on a regular basis.
I expressed my concerns by stating this was the worst hotel I had every stayed at to one of the front desk clerks; he chuckled and said yeah the walls are thin and they know about the Internet. Wow, just wow.
So much for customer satisfaction guaranteed.

This is a wonderful hotel with a great, dedicated staff. We made a last-​minute reservation after being stuck in Denver after a conference due to a winter storm. They were so helpful and accommodating. We had to add another night as well, and they were so great about it. The free parking, Wi-​Fi, and breakfast are huge pluses as well. The staff is amazing to work with and was very understanding of our situation. The rooms are very spacious, clean, and modern as well. I’d definitely stay here again, and recommend it to anyone else.

I have stayed at this Springhill Suites over a dozen times when I’m in town for work. It is constantly the best hotel experience time after time. It is in a great location across the street from the hospital which I would often walk to when the weather would allow. It is clean & modern, the breakfast station is always well stocked, & the bar area for evening drinks is great. The staff keeps menus for local restaurants up at the front desk if you are interested in ordering in. The staff are the most friendliest & welcoming of any place I’ve ever stayed. The are always excited to see me return & welcome me back with a hug. They truly became my friends over all my stays there. I wish more hotels were like this one.

I enjoyed my stay. The staff was friendly and helpful. The hotel was built recently, and it looks nice! It was sad not to have a bar or restaurant (although they have a shuttle, and recommends certain restaurants in the vicinity). Breakfast was good. I enjoy the hotel’s proximity to the Lowry Conference center. If I ever need to return, I would definitely stay at the Springhill suites again!

I stayed here four nights back in October and it was a nice experience. The hotel was clean and well cared for and my room was spacious and nicely decorated. I prefer a softer bed but I know most hotels tend toward firmer mattresses and that was not a problem. The breakfast was nice and there was good variety.
The downside came from housekeeping and that was not really anything major. I filled the ice bucket and used one of the glasses. Staff took it and did not replace it and the second day, the same thing happened so I did not have a drinking glass. The other irritant was their failure to replenish the shampoo. I went to the front desk to get more.
I would recommend staying here. The staff is friendly and helpful. The breakfast is nice and they have an exercise room and indoor pool. Nice amenities.

I stayed here in December 2011 for a few nights and then began staying here for 4 – 5 nights a week August 2^nd through now, and will be staying for a few more weeks– that’s over 25 nights at this hotel. I’ve always had a great experience here– the staff are very friendly! The hotel is always very clean, I’ve never had an issue with cleanliness in or out of the room. The rooms are modern and stylish as well. Definitely stay here!

Friendly front desk and clean room.
Did not like the mirror in the bathroom which fogged up when my friend took her shower.
Fair value for the price.
Plenty of parking.
Easy to find.

Limited service Marriott, for sure, but clean, spacious and comfortable. Thoughtfully designed rooms with cool décor, a good, functional workspace and comfortable sleeping and sitting space. The public spaces and amenities were a step up from what I had been expecting. All topped off with a warm welcome and attentive staff.
Stayed at numerous Springhills before but this nice one, cleverly sited close to the University of Colorado Hospital, must be one of the very best in the chain.

I was in town for business at the University of Colorado (directy across the street). The university recommended this hotel because of the courtesy shuttle. The rooms are spacious, clean and decorated nicely. They offer all of the amenities that a business traveler needs (computers, printers, in room desk, plenty of plugs/​outlets, free Wifi). Althought there isn’t a restaurant in the hotel, they offer continental breakfast and there’s a full service bar with a super friendly bartender who mixes some really good drinks.
I would highly recommend this hotel if you’re visiting the area.

I had stayed here before and thoroughly enjoyed the service and the cleanliness. I travel to Denver several times a year and I wanted this to be my main hotel because I liked it so much. However after today they will never have my business again. They lost my reservation and could not find it through their booking office. The manager was nice enough but refused to match the price that we were supposed to be booked at. They then refused to honor the discount for patients of children’s hospital. The first lady working the desk was not very helpful and almost qualified as rude. They then told us that because they were only three rooms left that the price would be nearly 260 for one night in a basic room, our original reservations with the Children’s Hospital discount was supposed to be 130 per night. They easily lost $ 2000+ worth of my business this year. As I said before my first stay was spectacular but after my experience today they will never have my business and I would not recommend them to anybody ever.

My family had to stay about a week here while our newborn son was in the hospital NICU @ Children’s. The staff went above and beyond to make us comfortable and accommodated us every step of the way. Callee and her team were wonderful and were kind enough to give us some free water and balloons to celebrate the birth of our son. I can’t thank them enough for being very friendly in a time of stress.

Stayed 4 nights in September/​October 2014.
Very comfortable and well designed rooms that utilized the available space well. In my opinion, these rooms aren’t really suites. They should be considered rooms with a desk that asks as a divider. Better than a standard room but not a suite in my mind. Bed was comfortable and the pillows were fluffy and nice. Our room had a microwave and a refrigerator which came in very hand. Our room was located on the south (back) part of the property and was very quiet. The hotel is very close to University/Children’s Hospitals making it very convenient to simply walk over pedestrian just west of the property. Pool & hot tub were both small but a nice amenities. A small fitness center equipped with 4 – 5 aerobic machines and some dumbells and a weight bench was also nice and very clean.
The lobby of the hotel has a modern design with a number of flat screen televisions. It was very inviting and offered a number of seating areas. Breakfast is complimentary and served from 6:30am — 9:00am on weekdays. The buffet offers a couple of hot dishes and your standard cold items (muffins, cereal, fruit, etc.). The eggs are bland but overall the breakfast is a welcome sight in the morning.
Staff was very friendly and accommodating. A great place to stay and we really enjoyed ourselves.

After a 10 hour drive from West Texas this place made a perfect ending to the day. The staff offered me an upgrade even lesser than my current room price, the staff was friendly and courteous. Rooms/​bathrooms were clean, spacious, and best value for my money for it being in Denver. The breakfast tasted well by Springhill standards, made my own waffle, also included ham, scrambled eggs and that sort of thing usual Springhill continental breakfast. Overall I recommend this hotel for it’s modern affordable spacious luxury, great for families, bar inside hotel as well. Definitely will keep this hotel in mind on my next visit to the mile high city!

Came into town for work, and This is where work booked my stay. This part of Aurora is safe. The Room was great. Fast Wifi, big comfortable pillows.
Attentive Front Desk clerks if you had any requests. From Check in to Check out it was a great experience. And the Hotel was quiet.

Having stayed in another hotel just earlier in the week (and I wasn’t a fan of that hotel) this one was such a blessing. Clean, modern, restful. Cool room design with a walk in shower and separate toilet. The sitting area is separate from the sleeping area. There’s a nice desk work area. I didn’t take advantage of the workout area or swimming pool, but they looked great. There’s a shuttle service that will take you to the hospital and pick you up. What a gift that is because the hospital complex is very large. Breakfast was typical, but fine. The staff is friendly. The wifi was okay. The lobby is very welcoming. When you have something major happening at the hospital and you need down time, this hotel gives you that. I’m grateful for it and recommend it.

Clean and close to the hospital. The staff is really nice and the hotel is well kept. I was only here for one night but it was a pleasant stay. The only drawbacks were the road noise from Colfax and the doors slam really hard when you let go of them.
Breakfast was just right and the rooms are well designed. Really good showers but no in room minibar or on demand tv.

A great place to stay! Super friendly front desk and the breakfast is good too. I was so impressed with the hotel and service that when I got to my room and connected to the wifi, I signed up for the Marriotts rewards program.

I almost hate to give the rare john z 5 star to a big corporate chain, but just could not find any fault with this place. Front desk friendly and pleasant at walk-​in, offering us the same low rate that we had just seen on-​line from travel sites instead of trying to rack-​rate us. Although likely due to being a fairly new place, very nice room, semi-​suite like. Small but functional gym with all the aerobic machines having individual tvs with headsets provided if needed. Above average self serve breakfast. Comfortable lobby area.

The lobby and suites are well appointed (modern but not minimalistic/​cold), and the receptionist was very accommodating in letting us check in early and check out late.
Each suite has a nice sitting area/​office separate from the bed, and there’s a toilet/​sink separate from the shower/​vanity. These features are especially handy if you’re traveling with someone else. Overall it’s a cozy place conveniently situated across the street from Children’s Hospital Colorado.
Free buffet-​style breakfast (standard Marriott fare of overcooked eggs, dried out sausage patties, oatmeal, and assorted pastries) and Internet are available, and there’s a Panera next door.
The fitness room is tiny and a little claustrophobic, but it’ll get the job done.
The only con is that it’s on E. Colfax so you feel/​hear a lot of trucks rumbling by and shaking the ground.

This is a very comfortable and newly built facility convenient to University Hospital and Children’s Hospital. I stayed here recently when my husband had surgery. It was a relief not to have to spend hours on the road everyday, in winter weather and traffic. The staff was so accommodating.
There are several fast casual restaurants within a block and if you have a car, there are several more within a mile. Most of the hotel guests appeared to be hospital related reservations. There is a «hospital rate» for rooms that was quite a good value. The shuttle runs regularly (I think about every hour or less) to the hospital facilities and there is also a shuttle to the airport.