Spectrum Restoration Services

I give Spectrum a good review for their service. All the workers we dealt with were very friendly and prompt. But I am rating this business as 1-​star because they accidentally CAUSED water damage in my home while they were repairing the damage we hired them for. They ADMITTED to this error, yet almost three years later, they will not answer emails about repairing the damage that they caused. Here’s what happened:
In April 2013, we had a flood from the kitchen to the basement due to a leak in our refrigerator’s water filter. Spectrum brought their dehumidifying equipment, and it was at our home for over two weeks, sucking the water from the wood floors. After more than a week, they came by to check the moisture levels in the floors, and while the area near the original flood was dry, they noticed moisture in the dining room. They then determined that the hose leading from the dehumidifier in the dining room to the kitchen sink has a pinhole leak in it, and had been dripping water onto the dining room floor for almost two weeks. So the equipment stayed for several more days to get the moisture out of the dining room floor that was caused by the faulty hose.
A few months later, while replacing a furnace filter in the basement, I noticed water damage to the ceiling and wall. At first, I thought there might be a leak in our sprinkler system. But then I realized that this damage was directly below where the dining room damage caused by Spectrum’s faulty hose had happened. My wife called Spectrum, and they sent someone out to take a look. They agreed that their faulty equipment had caused this damage, and said they’d get back in touch with us. That was a couple years ago, and we haven’t heard from them since. Since the damage happened in a closet where our furnace is located, I don’t notice it much — out of sight, out of mind. But I DID notice it again a couple months ago, and sent them an email via their website. No one has replied. That’s horrible, HORRIBLE customer service! I wanted to recommend them to others who need their services, but now I will NEVER recommend them. You break something when a guest in someone’s home, you should fix it. Period. Shame on you, Spectrum.

I am very pleased with the service I was given by Spectrum. They came out at convenient time for my office and did the job quickly. The first time it wasn’t done perfectly and the service manager, Jason, quickly came out to look at the our carpet and agreed to have them come back and redo it. It looks fantastic now! Thanks so much!

I am so impressed with the service I got from this business! We had our basement flood really bad from last Wednesday night’s rain. I guess our sump pump stopped working! We didn’t find it for 24 hrs! We called Service Master and they couldn’t come out right away and it was very important to get this cleaned up quick before mold set in. My State Farm agent told me about the Spectrum service. They were able to come to my house with 1 ½ hrs. We called several others and got no responses! Corey set us up and was very thorough on what needed to happen and how it was going to be run. The insurance agent came by as well and ruled that the carpet needed to come out. I had a steady, productive crew at my house for about 7 hrs! They are running tests on my drywall to see if further action needs to be taken with that. They left about a dozen fans to dry out the rest. This company was so much more thorough than Service Master has ever been. I would definitely recommend using them for any of your deep cleaning needs!