Sofa Mart

My furniture is beautiful! BUT NEGATIVE ZERO FOR CUSTOMER SERVICE… CUSTOMERS DO NOT MATTER TO PATRICK MENDOZA
The service was HORRIBLE!!! Store Manager Kyle was great BUT his employee needs to be fired on the spot! Please do not think you can contact the District Manager or Corporate for results… District Manager will not return your calls & apparently runs/​owns SofaMart because this Insubordinate District Manager Patrick Mendoza will not respond to corporate either…

I go to Sofa Mart every time I need furniture and I consistently find that their selections are limited.
Generally, it’s validation that I can find better quality for comparable prices elsewhere.
Today, we went in looking for living room furniture. Although there were at least three sales people working, no one greeted us or offered assistance. Several passed us during the fifteen minutes we were wandering around the store and didn’t even acknowledge our presence with even a simple greeting.
When we actually saw something we were interested in, there was no sales person in sight. So as we headed out the door after waiting ten minutes for assistance, we spotted a salesperson who (again) saw us but said nothing.
They lost out on selling two sofas and a chair. Their loss, Lazy Boy’s gain.

I have purchased a number of items from the other locations and this one echoes what the company stands by. Even though the sales reps are a bit shy at greeting customers, we found Alex that made the experience so much better. He’s down to earth, far from pushy, and encouraged different styles. After our first order, we had a change of lifestyle so we had to cancel the first order. However, it did not deter us from going back and that we did. The purchase and appointment setup was a breeze. They call you the day before to confirm the appointment and then they show up in the time frame. Delivery was a breeze as well. They survey where the furniture is going and before you know it, its done.
As far as the furniture goes, spend the extra money for the quality and comfort. True that there is furniture from Ikea and American Furniture Warehouse that you’ll save some money but keep in mind it won’t last as long. They do carry some furniture that is comfortable but Sofa Mart takes the cake and you won’t have to second guess your purchase! Thank you Sofa Mart for keeping things consistent across your stores!

I haven’t purchased anything from them yet but I find their selection to be the same as any other furniture store. The prices appear to be slightly higher as I was able to find the same sofa for less money at WOW Furniture next to Ikea. Their delivery fee is also higher and he salesmen more pushy. They do have signs up about a 200% price match but I haven’t tested it yet. There are certainly worse stores, Conns, but American Furniture Warehouse is better overall if you’re looking for furniture somewhere between ikea and fine furniture quality.

Purchased dining room set last May. One of the chairs came apart this year and after many phone calls a replacement chair was ordered. Approximately 1 month later I received a replacement chair which was a shade different in color. During much haggling the manager agreed that I had gone through a lot (ignored calls/​no return calls) etc and agreed to swap all of the chairs. The only chair model that I liked was $ 20 more for each chaur. They agreed to give me an even swap which had to be ordered. Lo and behold 2 months later and I received my chairs today! They are beautiful and I am finally a satisfied customer once again. I have purchased 2 sofas, end tables, buffet, cocktail table and dining room set from Sofa Mart and Oak Express.
I haven’t always received good service however the managers have always rectified any problem that I may have had. Unfortunately, more training needs to be given to the sales associates so the managers won’t need to Clean up their messes. Sometimes expensive but the quality is worth it.

Spare yourself and DO NOT SHOP HERE!!! This has been the most arduous, ridiculously exhausting shopping experience I’ve ever had. It has taken us almost 8 MONTHS, yes 8 months, to get all of our pieces that we ordered. We began our ordeal in the end of October when we ordered a fabulous couch, coffee/​end table, and tv. We were told we’d have to wait until end of November/​beginning of December to get our furniture and they would call us when it had arrived. When we hadn’t heard from them in mid-​December, we called and they seemed shocked. I’m not sure if they forgot to order it, forgot to call us, or it just hadn’t come in but we were told it would be there in a week and they would call us. After a week-​and-​a-​half, we called them to find out that it had arrived and was waiting at the warehouse. In the meantime, we had gone to pick out our tv and Bob from Paul’s tv helped us. Bob tried to scam us into buying a specific tv and was extremely rude and angry when we decided to go with a different one. We had also decided to pick out different tables because we didn’t realize how wobbly the original ones were. The new coffee table was supposed to arrive in a few weeks and the end table in about a month. In March, we went into the store to find out why we hadn’t heard from them. We were told by the manager, Nikka, that our original salesperson had transferred and that we weren’t the only people this had happened to. So they RE-​ORDERED the new tables and we were told that the coffee table would be in in 1 – 2 weeks and the end table would be back-​ordered until the end of April. Again, we didn’t hear from them, so we called to follow up and were told that our coffee table was ready and we could pick it up. When we got home and unwrapped it, it had huge scratches on the top that had been literally colored in. I called Nikka and she told us to come pick out a new table (I didn’t want one that would scratch so easily) and that we could have it delivered and that they would trade out the tables at that time. On March 28^th, we went in and ordered the new tables and were told that the coffee table would be in in 1 – 2 weeks and the end table would be back-​ordered until the end of May. Apparently they never have any of their merchandise in stock. So in the beginning of May, I called to check on the coffee table and apparently it had been there for two weeks and they just missed calling me AGAIN! They had it delivered and picked up the previous one. In the first week of June, I called to check on the side table and they said that they would have in delivered in three days. No responsibility for never calling me, but very nice about fixing the mistake. I will say that everyone that we dealt with was very nice, they were just the most incompetent people ever (except the delivery guys). If you want to do all the work while paying thousands of dollars, feel free to shop here. Personally, I will never again put myself through this mess.

Well, lets just say I would give them 0 stars, if possible. My boyfriend and I recently moved to Colorado at the end of November and needed a tv stand. We didn’t know where we should go. We didn’t want to spend too much money, but we didn’t want anything cheap either.
We found a tv stand that we liked. It was decent priced. They said we could pick it up the next Monday (First week of December).
We got the stand and brought it home. As we were unpacking the box, we saw that the shelves were left in the tv stand. The shelves fell and the screws had broken off with it causing scratches down the inside. We still liked the stand and didn’t want to mess with bringing it back since it was already a pain getting it to our place. We called to see if we could get replacement shelves and a discount since it was damaged. The guy said that he would place an order for the shelves and they would be in next Monday (one week) but we would need to talk to Nika about the damages (he told us the time Nika would be there)
So we go to sofa mart the following Monday at the time he told us only to find out that Nika was NOT there and the order had NOT been placed for the shelves. Oh and by the way, the shelves are on back order until the end of January. We were not happy about this and we asked what we were supposed to do about the damages? The guy said «oh we can give you a $ 50 refund.» So yes, it was stupid of us to wait almost 2 months to get the shelves but in the mean time we kept the damaged shelves and thought it would be easier to wait then bring the whole stand back.
Now February comes along, and still no word on the shelves. I call Sofa Mart on Thursday and they say «the shelves will be in tomorrow or Monday.» Monday comes along STILL NO CALL. So I called them again and they told me yes the shelves are in. By the way, we have had absolutely no apologies from anyone at this point. No one there cares at all about customer service, obviously.
Since we didn’t’ have time to go in on Monday or Tuesday, we went Wednesday to get the shelves. As we get there, they tell us «we don’t have warehouse employees here on Wednesday so I will have to see if I can find it. «We were both extremely angry. Finally, Nika decides to go back and look and finds the tv stand but she doesn’t know how to get the shelves out. So to put the cherry on top of it all, my boyfriend had to unscrew the shelves for her.
Let’s just say– NEVER GO TO SOFA MART!!! Worst customer service of all time. You could’t pay me to go back!

Worst service ever! Just moved to town looking for a good sofa bed. Was told it would take 7 – 10 days for delivery on a sofa bed, it’s been 3 weeks and nothing. Manager has not called me back. I plan on going tomorrow to get a refund. Unless I get some compensation for my inconvenience, I will continue to write a bad review for this place!

I recently went to Sofa Mart while looking for replacements for my «cheap» coffee table/​end table/​sofa table set. I had visited American Furniture and Woodley’s but nothing really caught my eye. I wanted to spend a little more money this time, but I didn’t want to pay through the nose. A nice, moderately priced set was my goal. I searched their whole showroom floor, and was disappointed that I couldn’t seem to find exactly what was needed. I ended up in the «Scratch and Dent» section of the store, and immediately fell in love with a cabinet. It would work to replace my sofa table, but what was I going to do to replace the coffee table and end table? I asked my dear hubby to carry an end table from another location in the store, which I thought just MIGHT compliment the cabinet I just had to have. Sure enough, it worked!
It would have been more helpful if the sales person had suggested some options, but overall I was happy. I walked away with the piece I fell in love with, and I was able to pair a coffee table and end table with it to complete my set. All in all, a good shopping day!