Shortline Mazda

I want to sincerely thank Levi, Jason, and Jonathon for their exceptional customer service. Levi and Jason were very attentive and patient during the process of selecting a vehicle. When I did decide on the car, they went above my expectations by delivering it to my office! When I needed to return to Shortline several days later to sign additional documents, Jonathon offered to fill my gas tank which I greatly appreciated. I will certainly return to Shortline in the future! Thanks again!

The car they sold me was a Lemon! I wasn’t able to safely drive the car off the lot. The car I purchased was there for over a week getting «fixed» for the 4^th time, and when I asked for a refund and or a refinance and they wouldn’t do it. The manager told my grandfather to be quiet because it’s non of his business when he was asking questions about the car. They have VERY Bad customer service and salesmanship. And now a month later I took it into get routine maintenance and they found a another problem with the car. So far the car has had a window motor replacement, the rear light bulbs replaced, an alignment, all rotor and brakes replaced, and now it needs an oil leek fix. If this sounds ideal for you, and if you like to be taken advantage of, then this is the place for you to purchase your next vehicle. If not, then take my advice, and never do service here.

Dont waste your time here, place is a joke. Stopped in to see if they could take a look at my Mazda which had the check engine light come on and got nothing but bad attitudes the whole time I was there.
I called the day before to see how late they were open and if I could come drop my car off. Lady said they were open till 6 and could drop it off any time before that. Got there at 5 and the guy working the receptionist desk acted like I insulted him by trying to bring my car in that late. Then told me they only take cars by appointment. So I try to make an appointment then he gives me some vague answer of we might be able to see it next week but I’d have to leave the car there until they «might» be able to get it in.
So I left and went to Mazda of Lakewood. They were very polite and got my car in right away. Car was fixed in less than a day and it runs great now. I’ll never step foot inside Shortline Mazda again! Woohoo!

OMG! I don’t even know where to get started. These guys went above and beyond with their customer service, and their efforts to find the right car for me. Danika, my Sales Rep, was very knowledgeable and made the process very smooth, as well as the Sales Manager and the Finance Director. I can highly recommend this family owned car dealership. They actually care about their customers.

I recently retired from the military in the local area and made the decision to purchase a used vehicle from Shortline Mazda. We are avid supporters of spending our money locally to support community business. I had stopped by this place a few times over a 30 day period trying to find the right car. Each time a stopped by I just wasn’t impressed with their salesmanship. On each of these visits there were few customers and the sales team seemed to be more concerned with BS-​ing with one another then helping customers… I should have taken that as a clue to what kinda service we were going to get. We ended up choosing a 2009 Honda Civic from the lot, as is no warrantee. That should have been my second warning. But, after a little wheeling and dealing we purchased it. When we purchased it the spare key didn’t work, it needed a new battery or a reset. Eric and the sales manager told me that they would have their service team make it right on Monday. Well, we came back on Monday and apparently the battery wasn’t the problem, it needed to be recalibrated by Honda. I asked the sales manager if they were going to reimburse us for the cost. He starts off with «sorry, you got a good deal on the car and used cars only come with one key.» Really??? I find that to be highly unlikely. After pressing him in front of other customers he then stated «bring back your receipt from Honda, I might cover it.» Well, we took it to Honda and got a $ 60 dollar charge and three ours of my personal time from work that cost me another $ 60. Today, my wife stopped by with the receipt and you will never guess what happened, the sales manager refused to pay… WOW?!? Well, looks like they this dealership has helped to make our decision on where we will not buy our next car. So, if you buy a car here, get everything in writing and don’t expect any service after the sale. I’m concerned that this may be a systemic issue at all short line dealerships and not this location?

After dealing with such a horrible company called Mazda of Lakewood I was expecting the same horrible customer service here. Thankfully I was wrong. This cute little mom and pop kind of shop was more than amazing to me. They offered us an outstanding pricing for not only our trade in but for the vehicle we were looking to buy. They offered Military discount for my family, threw in a few free items and even allowed us to drop the price of the car down by $ 2k. Levi was amazing with us here. He didn’t waste our time and even had the car we wanted pulled out front when I called to ask if my specific type of vehicle was on their lot. I have never been treated with so much respect. They worked with our Navy Federal Auto buying program as well. The entire process from start to finish was about 3 hours. That’s the fastest I’ve ever completed a deal. Normally I am super picky with the type of car I want and they exceeded my expectations. Screw the other dealers and come buy from here.

Great friendly staff. Stopped by this location without an appointment to finally take care of a tire pressure warning light that had been on for some time (I had had the pressure checked elsewhere but the light wouldn’t go off). Friendly staff took care of the issue in 10min and didn’t even charge me. I was pleasantly surprised by the quality of service and will gladly bring my car in for service next time.

I was completely sold and taken advantage of when I bought my used Mazda CX 7. Today, with just 69,000 miles on it, the car has been condemned with a bad transmission, throttle body, turbo and timing. Never buy used from these guys.
When I asked about the car’s previous owner, the salesman told me that they bought it back from a man who had cancer and couldn’t afford the payment. When in reality, the car was a lemon.

As a travel nurse I’ve had my car serviced and detailed across the US. Unfortunately this customer service was very poor to say the least. I was told recommendations, but when prompted why, couldn’t be explained, then I scheduled a detail service when my tune up was complete for the subsequent week. I showed up and I was never scheduled. Then 8 hours later when I picked up the car the list of how «it wasn’t detailed» could gone on forever. After pointing out obvious missed spots and how the car needed to be detailed, they lied when I asked if it was hand waxed vs glossed. Sadly I didn’t realize that I initially was talking to the manager who did not offer any discounts but grabbed a rag and walked behind me as I pointed out dirt, but later dropped it down once I refused to pay for a half butt job. They even had the audacity to ask me when I prompted why the car hadn’t been clay barred, how long since my last detail!!! If they needed to know that they should have asked. Never mind the fact I dropped it off pretty much clean. My mats were sopping wet. My seats were not vaccines and they just put a layer of silicone to make everything shine. Granted if I knew nothing about car detailing or hadn’t hand waxed it in the past, I would have been able to be stupid by the shine. Overall I was stunned by the lack of work and customer service.

Do not go to the body shop at this dealer. Horrible service and refused to right a wrong that was their doing. Never returned phone calls after several months.

The best experience I’ve ever had getting my car serviced! Nate was patient, helpful, and informative, and took his time answering all of my questions and explaining everything. Service prices were comparable to other places I checked, and lower than some of the more expensive garages. I felt very welcome here and I will definitely be back!

Eddy made buying a new car about as easy as possible. We ran some numbers over the phone, and while hesitant wondering if there would be a bait and switch, there absolutely was not. Eddy was top shelf, kept his word, and made it as easy of a transaction that anyone could ask for in the car buying experience. We had a Mazda dealership two miles away from us, but we drove to see Eddy because he was able to make the numbers work. Thanks again!

DO NOT BUY HERE!!! They didn’t offer a carfax and became indigent when I wanted to take it to a mechanic. I finally got them to offer me a car for a fair market price and after I got it inspected they decided to try to raise the price dramatically. When I told them I was only going in for the original price offered, the lady in charge became excessively rude. I walked the heck out of there. I don’t know what kind of games they are playing but I will never buy a car from them and highly suggest not to.

I purchased a new Mazda3 i Grand Touring this past weekend from Gateway Mazda. I initially contacted them for a price online. Nancy was quick to respond to my request and gave me a good price up front. I came in to test drive the car, and Joel assisted me with the sale. They gave me a great price on the car (better than the internet quote) and a great price for my trade-​in. No pressure. No haggling. It was quite odd, in a good way. All of the other employees I encountered that afternoon were very friendly and laid back. I would highly recommend giving them a shot if you are looking for a new Mazda. Zoom Zoom!

Just recently purchased a 2012 Mazda 3 I touring on 7÷16÷2012. This dealership knows how to treat customers. No back and forth haggling like other dealers gave me the best price and I felt the deal was great for both of us. I also learned that they charge the lowest for delivery fees! I would recommend anyone looking for a Mazda to consider this awesome dealer! Best car buying experience I ever had purchasing a car!

This summer we were searching through Internet auto sales to buy a new car. Gateway Mazda was the best at fast and accurate responses. We did purchase a new CX-​9 from them and would recommend this dealership. Great service. Very friendly.