Safelite AutoGlass

I had a pebble hit my windshield as I was getting on the freeway on a busy Friday. The teeny little rock left a ding right in my line of sight. I called my insurance company as soon as I got home since I wanted it fixed as soon as possible. My insurance company, USAA, checked and said safelite could fix it that day then asked if I wanted them (my insurance company) to schedule the appointment at the store or if I wanted mobile service at my home. Wow! Needless to say, I opted for the convenience of the mobile service. I was told someone would arrive before 5:30 that evening but they would call me first. In about an hour and a half, the service guy, Sean, called to say he was about 45 minutes away but would be there as soon as possible. When he arrived he introduced himself and was very professional and polite. He stated it would take him about 20 minutes and they also offer a free vacuuming beside cleaning the inside of the windshield too. Would I be interested? Heck yeah! He said he would knock on my front door once he was done so we could see the repair. After he finished, we checked and he did a fine job. Then he handed me some free car Febreeze (‘in case you like the smelly stuff ’) and a full size container (about 24 ounce) glass cleaner for the window. Ok, I’d give this place 6 stars if possible. Easy to schedule, couldn’t be more convenient (at my house on the same day I called), highly professional and covered by insurance. Then free goodies to boot. This place will be at the top of my list when the day comes to need a windshield replacement.

This place rocks for its awesome customer service! I went in with some questions and need for butyl rope! Dave not only answered the question but gifted me the butyl rope!
I will definitely be back there for my auto glass needs! Nice to come across a small business with kindness!

There is a reason this place has a FIVE star rating. It’s unfortunate that most places anymore lack the customer service we use to get, but not this place!!! They not only replaced my windshield, but vacuumed the inside front area and cleaned all the windows on the the entire truck and camper shell. I was already happy with that then as I sign the paper work an get my keys they hand me a febreze car freshener. It’s the simple things like that!!! Keep up the good work and thank you!

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\outl0\strokewidth0 \strokec2 Service was great both times Store manager in Arvada went above and beyond to make sure service was completed correctly. Only thing missed from both places is that we didn’t get a can of window cleaner.}

Hands down some of the best customer service I’ve ever received! I am a small business owner myself, who is always looking for better ways to do business. I also know the challenges business owners face when trying to find people who will represent their business well. After my experience with Safelite Autoglass, I am reminded of what all businesses should strive for… Excellence. Erich, the store manager on illif in Aurora, went above and beyond to make sure I was taken care of after one of his technicians removed the windshield on our cargo van. The problem was there was rust around the area where the new windshield would need to be installed. The tech told me the vehicle would have to go to a body shop to be repaired before he could replace the now removed windshield. There I was stuck between a rock and hard place. I would’ve left the cracked windshield in place had I known I would be without a money producing vehicle for a week and have the additional expense of bodywork on top of it. I voiced my position to Erich the store manager. He had clearly been empowered and took charge of the situation. He immediately made phone calls to arrange for my transportation and van repairs. He communicated with me every step of the way. I understand that things go wrong and that sometimes we have to eat the costs of our mistakes and those of others. Well I mad no mistake in choosing Safelite Autoglass. My insurance company recommended them and for good reason! They covered EVERY expense, from the rental vehicle, to the body work, to the glass replacement! One might question how that was a good business decision on Erich’s part, when it clearly costs them several hundred dollars at the end of it all. The dollars Erich spent for the company, went towards branding and marketing. This was a decision to invest for the long term in the customer. I was definitely inconvenienced with having to readjust my schedule and unload and reload tools and materials from van to van, but the lesson in it was worth it to me. There are still good people out there doing good business. To Erich and Safelite, thank you for modeling excellence!
Mandle R.
Control FREQ

Yes, it ended up costing me $ 100 total for the new window and installation of that window.
Yes, I was there from 10am to almost Noon which was a little less than the amount of time they told me it would take.
Yes, the window was installed perfectly and they cleaned the other windows and the front part of the car was vacuumed.
The only complaint I had was that someone in my apartment complex accidentally cracked my windshield to begin with.
Safelite replaced my window in a timely and effective manner. They just did the job they were hired to do with no problems whatsoever. Also, there was free coffee in their lobby. I have no complaints with their service. It was just as it should be. It’s like going to a fast food place and getting food that looks almost exactly like the pictures, is served fresh, and tastes great.
I expect this kind of excellence and they delivered. Great job!

I have used Safelite for my car and my roommates car. They are always so nice to schedule with. When I’m at their location for a repair, the staff is super friendly and I love getting my car vacuumed and all the windows cleaned. I’ve had them come to my home once, and the tech was right on time and very friendly.
My repairs have always been done super fast. I highly recommend Safelite to everyone. I can’t think of any cons or issues I’ve ever had with them.
PLUS I can drop my car off there and take a quick bus ride up to my favorite Phở restaurant… double win!

I just went here today and they have an excellent service for fixed my rock chips for my car.
Nice and good service .
I will come back

Great service. Very informative and took care of me and my car. I won’t take my car anywhere but here for windshield needs.

This place was amazing.
So helpful on the phone and super great at helping me learn all the details to deal with my insurance company — to see if it would be covered.
Well it was covered — yea :) and they drove our to see me at my apartment. That was so great!
The girl that helped me was awesome– i wish i could remember her name, but she was amazing.
I just handed her the keys and she fixed the two cracks in my windshield. Then she vacuumed my floor mats and cleaned the windshield.
Talk about 5 star service– love any time someone can vacuum my car after they worked on it!
She even gave me a bottle of window cleaner and told me if I have nay problems call her directly.
So quick, covered by insurance, so friendly, and they vacuumed! What a pleasant experience on one that probably isn’t for most people. Highly recommend them.