Roto-Rooter Plumbing & Drain Services

Grant M (#3176) was incredibly knowledgeable and professional. He knew exactly what the issue was, and fixed it in a very timely manner. I would definitely use Roto-​Rooter again in the future! Park Ridge, IL

Super happy with Kyle who came to our home tonight from Rotor Rooter. He was nice and fixed our frozen burst pipes promptly ! Warrenville, IL

My RR location is unknown to me, but I trust them completely with my plumbing work. Twice I have had to call them on a holiday and they have always been on time, friendly and courteous. They have done a $ 1000 & $ 9000 jobs and I feel they were honest and forthright in the prices and work. I would definitely recommend them.

We had a gas shut off valve that was leaking and continued to do so when turned off so the gas co turned it off at the meter, this was very late in the evening. I called Roto Rooter just before 5am and requested service. At 7am I received a phone call telling me my plumber, Armion was on his way. Armion told me exactly what he needed to do and replaced the valve, turned on the gas and made sure the gas hot water heater and furnace were lit and the stove worked before he left. He also took extra special care to wear protective booties over his shoes to protect our new carpeting. He was knowledgeable and professional. He is an asset to the company, Thank you Armion! I would certainly recommend him tech #601 for service to friends and family.

A rude, tremendously overpriced, horrific experience!!! While I was at work our kitchen sink completely stopped up and backed up water into the dishwasher and onto the floor. Online, I saw that there were fair comments about Roto-​Rooter charging around $ 250 for such a service. I called and they said the technician sets the price. The guy came out, was rude to my wife, set a price of $ 435, reduced it to $ 395 when he saw her reaction. He snaked the drain and was out in 20 minutes…$ 395!!! We shall never, ever call Roto-​Rooter again for anything except to honor the warranty on this work. The technician did not even listen to my wife as she was going to ask if he had a more powerful shop vac, he just ignored her and left. A horrible service by horrible people. I give 2 stars only so this review stays posted. This was a horrific experience.

I called today and got a technician out in just a few hours. The man whom I spoke with on the phone, Bart?, was polite and concise. The tech, Chris (#3393), came to my house on time, greeted me with a smile, and already had booties over his shoes to protect my carpeting which I greatly appreciated. He listened attentively as I explained the problem with my bathroom sink overflowing when my washing machine would drain. He then gave me a quote before he did anything and explained what he would be doing. He ran the rooter through the pipe several times to make sure he got everything, then ran my washer and sink at the same time and waited for the drain cycle to make extra sure. Chris was so kind and smiled and high-​fived my toddler and was great with him. I will recommend this company and call again if I ever have a problem. As a bonus, their job is guaranteed for 6 months, if there’s ever another problem with this drain, they will come out and do it again for free! Good deal! I was told to check out a promotion they had going on to write reviews for this company. Honestly I wasn’t even thinking about the promotion, just really wanted to give props to the tech that came out. Thanks, Chris!

Filepe Bueno did a service for my home in aurora and did an excellent job. Very professional. You would never know he waseven here except for the problem was gone ! Would recommend highly. Was thorough in explaining the causes, remedies, and how to prevent future situations. Very good customer service

We just bought our first home and the second day after taking a shower, the toilets and utility room drain all backed up. We called Roto-​Rooter and were given an accurate estimate of the wait time, including the option for a water restoration service to come in, although the damage was not that bad. Silvano came in and did a thorough inspection, very knowledgable and helpful. Unfortunately we discovered the line from our newly purchased home to the city sewer line was rotten and broken at the basement connection, requiring excavation and installation of PVC pipe instead of the ancient cast iron pipes previously present. Pretty disheartening for new home owners! Silvano was very nice and sympathetic to our situation, even explaining that we could have had a pipe and plumbing inspection as part of our home inspection before buying — now we know what to do next time! The day after, Jesus and his crew came out and did a great job excavating and installing the new pipe with minimal damage to our front lawn. I highly recommend Silvano, Jesus, and their teams as everyone was very helpful and sympathetic to our situation. We can now take showers in our new home!

Giovann (#2910) was great. Very professional and was able to get both bathroom sinks unclogged in no time.

Had Roto-​Rooter out last night to take care of a slow drain that was backing up occasionally. The plumber (Giovann — Tech #2910) was outstanding. He identified the various problems, talked me through what he needed to do, and showed me the results of what he had done. It couldn’t have been easier, and he couldn’t have been more professional. Work was completed in Chicago (Albany Park), and he was there right on time. Honestly, this experience was exactly what you want from a plumber.

Received great customer service today. Plumber was efficient, helpful, and thorough. Really appreciate the good service. Thanks!

Silvano and Wyatt were amazing. Silvano took his time making sure the problem was all taken care of and explained all the findings to me clearly. Wyatt was great in letting me know what our next step was for clean up. Both men were very professional and knowledgeable in there job. They made a very bad situation easier to deal with !

great experience. Pat #1899 came out and was very professional and did a great job. had to go in our ceiling to fix problem but was very precise which made repairs easy.

Great experience with Roto-​Rooter, tonight. We live in St. Charles. Bill S (#2986) came out and helped us out with our backed up drain line in our laundry room. This is a recurring problem that we had another company out for 2 months ago, so we’re happy to report the problem is solved.
Scheduling was a breeze. We had plenty of options to choose from for the appointment. In fact, the day of the appointment, we had to shift it back by an hour due to a conflict and had no issues. We were given a 2 hour window. He called 30 mins before arrival and came by right on time.
My wife was here when Bill arrived and he made her feel very comfortable during his service visit. He helped her understand the issue and solutions completely and answered all her questions. No pressure at all to complete the service after giving us his quote, which was even better.
He was extremely thorough with the service and made sure the drain was no longer having any issues. Before he left he cleaned up the whole area, you’d never know he was there.
Highly recommended. Good plumbers are tough to find.

Called Roto-​Rooter on the morning of Christmas Eve (!) with an emergency and Tim was out within 2 hours. He was courteous and explained everything I needed to know, and within an hour he had cleared out the basement drain. Roto-​Rooter (and Tim) truly saved us. I would certainly recommend them to anyone with a plumbing issue.

This morning, at 10:30am, I called Roto-​Rooter to schedule service. Tiffany with customer service was very helpful and had Tim at our house by noon. Tim was awesome! He had us back up and running in an hour. There are only five days until Christmas, the timing on our clogged drain could not have been more inconvenient. I can’t believe how fast and easy this was today. Located in Fox River Grove.