Roto-Rooter Plumbing & Drain Service

What a great experience! My day started with trying to do a load of laundry, from there it degenerated into a flooded laundry room, wet vac, and a freaking mess, this all at 0630 am
I called Rotorooter. I was expecting a hassle, no appointment times, etc, but that didn’t happen.
Mr. Blue came out, identified and resolved the issue in short order. He was in every way a pro!
I will do business with him again.

I’m impressed with the response I received from Roto-​Rooter from my previous review. Jay, their spokesman, reassured me that the customer service I received was an aberration and he seems sincere. I have another job in mind for the spring and I’m confident that the job will be done well and promptly. Thanks again Roto-​Rooter for caring enough to amend things.

Thank you Jeff for your hard work and helping us clear up our water lines! We had a plumbing emergency and couldn’t use much water without it backing up into the basement. Jeff came out and worked very hard until the line was free. Turns out one of our kids flushed bubble wrap and that was our clog. Thank you Jeff for sticking with it until it was clear!

Deepak was our service tech and he did an awesome job. He was on time, polite and knowledgable. He explained the 6 month warranty on the service and completed the work quickly. I would highly recommend Roto Rooter in Aurora. Our drain was cleared in under 15 minutes, the whole service call was no longer than 30 minutes tops. Well done, Deepak.

Adam was great! I just bought my home and have had some plumbing issues, he explained everything to me step by step on what he was doing and how to care for my home going forward. Adam was also able to give me a discount since we had to troubleshoot the issue since it could have been a couple things. Glad I called Roto Rooter, they were her quickly and fixed my problem!

Noticed my floor was starting to bubble/​warp. I soon realized that there was a leak somewhere in my plumbing. Jason came out on a Sunday to address the issue. It may have taken over an hour just to find the leak, but I was not charged for any of that time. Jason was methodical with his approach and I appreciate that. Less holes in the wall that way :) He eventually found a very small pin-​hole leak inside the wall. He replaced that section of the pipe and all was well. Fortunately for me, replacing a section of pipe has a flat rate, so the cost was very reasonable. I’ll definitely call them again if needed. Thanks, Jason!

Rotorooter was of wonderful help to me when my sewer line was blocked by tree roots, they told me when I called they would have a tech available within two hours and would call when half an hour away. To my surprise they called back within 15 mins and had a tech over to my house within another 15 – 20. Speedy service was greatly appreciated as I was desperate!!! Doug the technician was very professional and informative on preventive measures and advice along with fixing my problem at the quoted rate before he even snaked the line. I would definitely recommend this business to anyone who needs plumbing assistance. Doug you are awesome!!!

I had your technician, Jim (2353) out to my house. He was very thorough and honest. He didn’t pressure me to purchase or do anything that was unneeded. He fixed our issues and was very professional. Thanks Jim and ROTO-​rooter!

Plumber was very friendly and nice. Did a good job. Prices were outrageous. I had an investment property where I had the same work completed and it was below half the price roto-​rooter charged at my new home. Also, I had a $ 40 coupon and the plumber said we can’t use it because he gave us a discount. First and last experience with them. You can get more experienced plumbers from local companies for half the cost.
2 stars for the plumber being good and friendly.

I called them on a Wednesday evening around 5:30pm, and since their website said they are 24/​7, I assumed they would come out that night. However, they scheduled me for an 8am-​Noon window the next day. I was a little put off, but what else was I gonna do??? When 12:30pm came around and not so much as a phone call, I called them only to hear «Sorry we didn’t call you but our technicians are running a little behind. We will call you when there is a tech on their way to your house.» After calling them back at 3pm, and 5 pm, to hear the same response, I was angry at that point. After a tech finally showed up at 9:15pm that night, I was just ready to get my main line cleared and be able to run water in my house again. After 5 minutes of questions, the tech quoted me $ 600 just to snake the line. I was fuming, but what choice did I have. After all was said and done, they were not able to clear it with a snake and the tech started his sale pitch about a hydro-​jet service that starts at $ 800. I told the tech I didn’t want it and asked him to leave.
After wasting an entire day of my wife’s time sitting around waiting for them to show and then charging 6x more $ than other services in town, I knew I would never call them or recommend them again.
P. S.- The tech left big muddy/​poopy boot marks all over my carpet.

Bob Griffon was excellent! He arrived at our house promptly (on a Sunday) and fixed our busted plumbing in record time! He was courteous, knowledgeable, professional and on time.
He even took the time to show us what happened! Thanks Bob!