PetSmart

I’ve had my dog for about a year and this Petsmart is right by my house so of course I went there immediately. This place is great! I now bring my dog their for grooming and they are so nice to him and he is so soft and nice smelling. I just had to say that I’m glad it’s right there because I’ll never shop for my dog anywhere else. And I am NOT an animal lover (my kid talked me into getting Chester).

I am a frequent visitor to this PetSmart. I recently bought a water dish for the two bulldogs that I have. One of those where you fill up a jug, tip it upside down and it lets the water flow into the dish as needed. The bullies can get quite messy and this dish went into the dishwasher (on the tag it said «dishwasher safe»). Well, needless to say, the dish frizzled up and melted to a deformed state where I couldn’t use it any longer. I set it aside to throw it out. I was in there buying more dog food and I encountered an awesome employee, named Joe. He seemed like one of the managers even. While he was giving me the rundown on why the dog food was different than normal I decided to ask him about the water dish. I explained the situation and that there was no way I kept the receipt and he was very excited to let me know that I would be taken care of! 3 days later I brought the deformed water dish back to PetSmart without the receipt and they gladly took it back and exchanged it for a new one. I was blown away by this, but very glad I shop here and will continue to be a loyal customer as long as I continue to get treated like this!

This store sold us fish Ich! We bought three Black Neon Tetra’s and a week later those fist starting growing the white fungus associated with Ich. Despite buying medicine immediately out whole tank in now contaminated. One of my fish I’ve had for 6 months has died and I’m just praying none of the others do. When we approached this store about this, they claimed to have nothing to do with it, even though it was THEIR fish that first show the signs of the fungus. I will never buy fish from Petsmart again!

Apparently if you are going to be late in picking up your dog from the express grooming service, even the reason of your husband dying is not good enough. My mom was late in picking up our dog Sophie today the 21 of October. She apologized TWICE for being late, and explained the reason, being that she was talking with the chaplain and nurse about my dad’s care in these last days and understandably lost track of time. She explained this to the very persistent unprofessional salon manager who had ZERO sympathy and talked over and talked down to her the importance of being there on time to pick up Sophie. The complete lack of professionalism and empathy is appalling and we will NEVER BE BACK. I will make it my personal mission to inform everyone to STAY AWAY from this heartless dog salon. They couldn’t even muster up a smidge of sympathy for my stressed mother at this time. Sometimes there are good reasons for being late and there was no reason for the complete disregard of my mother’s and family’s situation. This place doesn’t even deserve one star.

The Banfield at this location is terrible! The employees are always rude, argue with customers and always seem stressed. I hate bringing my pet here and will never do it again. Today, I stopped a employee arguing with a older lady, and she argued with me then. I had a appointment for them to see my cat and told her to cancel it. They ended up calling me at home and left me a voicemail that my cat would be dead in less than a year (She’s only 7 and that girl had never seen her yet), and that it would be useless to bring her in, spend any money on her and even sign up with their wellness program where you pay a monthly rate over a year. They tried to overcharge me $ 500 in unneeded tests a week ago, and when I went in to a vet they said I never needed to get and pay for all those tests and that I only needed a prescription that I got that cost me a few bucks! Unbelievable-​they are the worst experience I have ever had and the gall they have to call and say that… discusting.

This is a nice remodeled store. They have a lot of variety in animal food, like most other locations. Employees are helpful. The grooming salon is the best. Sweet people work there… they care about the animals. Weekdays are less busy for them if you can make an appointment for then. Definitely bring your dog in to visit.

Late Sunday afternoon I remembered that my beautiful pup had finished yet another 50 lb. bag of dog food and needed some to take home.
Brought out my trusty Unilocal app and found the nearest Petsmart. If you’ve been to one you have been to most. Decent variety of food to choose from, nice staff and always have what I need.
They do the job satisfactory.

Its a Petsmart, so if you need brand names like Eukenuba, IAMS or Science Diet you are gonna find it here.
The prices are decent for your basic big box store. I like it for all my many pets needs :)
Tons of parking and staff seems friendly.

A chain store. Everything is purchased in bulk, so don’t expect to find anything different at this store than at their other 999 locations across the US, Canada & Mexico.
But do expect to find helpful staff and, as in their other stores, everything in the same locations clearly labeled on overhead signs. So you can run in and grab what your pet needs and out again in minutes.
So far I have found prices are competitive with the other Pet stores in this area and, if you have one of their Pet Perks cards, you might even get a better deal on dinners for your loving fuzz ball.

I had a 4:20 PM appointment at the vet here today. What an awful experience! Kim (or Kimber) was so rude and it was obvious that we were a inconvenience to her day. When confirming we had the right location, she got so frustrated that she threw her pen down and stormed into another room. It was a strange and unnerving time. At 4:45 we had not been seen… I asked Kim if they were going to see us and she responded, «I wasn’t sure if you wanted to be seen.» We promptly picked up our things and left. I’m not giving my hard earned money to a vet office that doesn’t appreciate my business.