NextCare Urgent Care

Friday evening my daughter was told to go to the ED. I brought her in to this location because it was close. She was in a lot of pain and she had fluid coming out of her ears. I know that it was 30mins from closing time. So the provider on for that night stated that this was normal for a virus, it needs to run it’s course, and to continue taking Ibuprofen. No Antibiotics or Ear drops. Two days later, I had to take my daughter to the ED. Drainage oozing out of both ears now and one was bleeding. She has developed other symptoms as well. So much for normal, and let the virus run its course. I know that your shift ends in 30mins, but patient health and quality is how you should run a practice.

Knowledgable friendly staff. Appointment recommended but not necessary. Clean, right by the Safeway. Highly recommended.

On 12÷15÷15 my son came to see a doctor. He was told his amount to be seen was higher than we expected so I called our carrier to confirm. When I went to the front desk I was «greeted» with a very rude receptionist. I tried to confirm if the amount was In network and she rudely repeated herself. She never greeted us or apologizedwhen I told her she was being rude. I would recommend you hire someone new to deal with the public. I will use other service in the future. I work with people and would replace her if I wanted to keep clients.

Was a great visit. Short wait time, professional and kind staff, very efficient! Will go again if needed.

Wow… Last night I went into anaphylactic shock. My girlfriend was trying to get me to Parker Adventist. I started going into cardiac arrest. She pulled into the urgent care for an emergency. We’re denied to be seen by this urgent care because my insurance wasnt on their list (Kaiser) I also have tricounty being a MARINE. 911 had to be called. Firemen and paramedics saved my life in the parking lot in front of this urgent care. I hope my lawyer finds a medical code of ethics law…

Simply awful.
After waiting for 1.5 hours to be seen on a Thursday, I asked the PA (you’ll never see an MD) to renew a prescription for I have had for years for a fungal cream — so clearly something harmless that no one would want to use unless necessary. I was told that it is Nextcare policy to only write prescriptions for one month (not the one year standard) and so I could get a small portion of my needed medication. Note again — this is not a legal issue, just something this clinic has decided, and for which the PA was unable to explain the rationale.
To compound things, she was unprofessional enough to agree to write the prescription though, without ever even asking me about my condition or symptoms, let alone perform an exam. I was of course not upset about not having her hold me any longer, but it further demonstrates that she was in no way worried about me having this medication, she just refused to give me a prescription that would allow me to not have to pay a doctor’s fee again in a month! This girl as well as the receptionist were both quite rude, trying to hurry things along and acting as though it was incredulous that I would want to ask the details of this strange and asinine policy.
So after paying my $ 130 visit fee (this is paid before you are seen so you get whatever you get), I am now headed back to another clinic just to get a prescription to last me for the rest of the year.
Do yourself a favor — blow off these lousy little clinic and look elsewhere for a place with common sense and a semblance of patient service.

This location is close to my home. I like the fact they can do X-​rays and minor lab work, so no need to go to the emergency room for small issues which can’t wait for your doctor’s office to fit you in.