Maaco Collision Repair & Auto Painting

I should have read the reviews first! I hope maaco who gave this franchisee the place does some manners work or pulls their name from them. They are just awful and rude! My husband took the car in to get an estimate which came back 3 times higher than what was over the phone. When I called to say I was surprised and couldn’t believe the charges that labor was more than the paint job and that the cost to paint it would make it higher than the blue book value of the car. The gentleman didn’t even offer other options just said well you can go somewhere else. He didn’t say well if you want we can lower the package to xyz or if fixing xyz isn’t important it can lower the price for you. There was no offer to work with us just rude and told me take it somewhere else which I am definitely going to do tomorrow. We stuck with the maaco name and taking it to the one in Littleton. The lady was very nice when I told her the story and said well it’s sometimes communication issues and I said I agree but the guy didn’t even want to work with me. I liked the lady in Littleton much better. She did NOT rip or knock the other maaco. Instead as a professional said we are rated number 1 in the nation when would you like us to take a look at your car! If you want to stick with maaco name go to the Littleton one! Like everyone says the owner is great at talking to you on the phone and getting you in to see them. It’s after you wasted your time on going there thinking the whole shop will be like him. Very very upset with the experience. I even told the guy on the phone I was going to Unilocal them and even then he didn’t even offer is there anything I can do to make it right for you! Instead just said «okay go ahead» as if he could careless of a negative review.
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I edited this previously not sure what happened with it but first nobody called back so that is a lie! I have my phone records for that day. Do you? I only use a cellphone so I can easily prove that is false. I’m not surprised you are lying and putting words in my mouth! I never asked for anything for free! It’s exactly how it happened above! I would never use your service as we had the work done by a professional Maaco where I don’t have to explain what happened again and deal with lies of what you claim your service guy did. Nobody called back and they refused to discuss the quote or even go over it! I wanted to see if there was stuff that might not be needed to lower the cost and your see use person refused to talk to me and didn’t care if I left this review and hung up on me. I will gladly show you my phone records to prove they lied to you! Sons car is done and I would never bring my car or anyone I know to your Maaco. I would send them to the one I like and communicated with their clients. Very understanding and listen to their needs. The customer service I received I would never go back even if it was offered for free. I will not go to someone who lies and makes up stories especially when I can prove I was never called back by anyone! I recommend get a secret shoppers and see how truly your staff works. It would be worth your time and money to get to an unbiased opinion and maybe restore your credibility.

I love this Maaco! I love it so much that we have brought 4 vehicles to them with work ranging from fixing a bumper or quarter panel to painting the entire vehicle. I really appreciate Steve taking the time to explain the differences in paint jobs and ensuring that my husband and I were happy with the quality of work. I highly recommend this Maaco.

HORRIBLE!!! I took in my Charger to have the left rear quarter panel repaired as there was a scratch. When I originally had my estimate done by the owner Steve he was very nice and helpful saying they could fix it no problem and it would be ready in three days.
There was a small scratch above the key hole on the driver’s side door that I asked about. Steve told me it would cost $ 150 to repair and I told him no as I didn’t feel that was worth it for a little scratch.
I went to pick up my car three days later and the left passenger door was a different red color then the driver’s side door!!! My car was now two different colors. I was upset about this. My husband started talking to Steve about the discoloration and Steve kept saying they «followed the codes exactly» and «did exactly what was on the paper». After some discussion with Steve and co-​owner (don’t remember his name, Shawn maybe?) they were going to match the paint colors for the extra $ 150. The co-​owner (Shawn?) was being very rude and I commented to my husband as he walked off, «he didn’t have to be such an a**hole.»
The next morning I get a phone call from Steve lecturing me about how unprofessional I was and that he knows how to stop a bad conversation and he knows how to run a business. He also told me that if I wanted to take this to small claims court I can go ahead because he’ll win. I didn’t even mention anything about law or court so this tells you where his defenses were going.
Steve continued to berate the way I handled the situation and kept telling me that «scientifically, they did everything right with the paint color». When I asked Steve why he was calling since we agreed the prior evening to have them fix the car he said «you didn’t agree your husband did.» I couldn’t believe this argument!!! I responded saying that me and my husband are one unit and that was agreement on both our parts. Steve responded saying «well physiologically, you didn’t agree.» That conversation ended by him telling me to come pick up my car.
So…I went with a friend to go pick up my car that morning. When we got there the owner Steve, co-​owner (Shawn?), and the painter Shannon were there. Steve immediately started the conversation with «you can catch more bees with honey then you can with vinegar» and I told him to stop as I wasn’t interested in getting a lecture. The two owners proceeded to try and explain how they did things exactly to the paperwork. I was talked to the painter Shannon, who was the only AWESOME thing about this experience, when I overheard Steve whispering to my friend that I told him I didn’t have the money to pay $ 150 to fix the driver’s side door. WTF!!! I kind of lost it at that point. I let Steve know that he didn’t have any clue how money I did or did not have and why would I have agreed to the $ 150 repair the night before when I didn’t have money to pay for it. What an idiot!!!
Shannon was supremely helpful and explained to me exactly how he was going to fix the car and get it done by the next day, which was a Friday and 7 days since I first dropped off my car. I couldn’t even deal with Steve anymore.
They did paint my car correctly but the inside was dirty with paint fingerprints on the instrument panel and dust all over the inside. It almost seemed as if they did that to spite me.
Steve was the most condescending, derogatory (he pulled the race card on my Hispanic friend), sexist, JERK that I have ever had the displeasure of dealing with. He didn’t have the balls to talk like that when my husband was with me but when I was on my own or with my female friend he had no problem berating us.
If I could give this shop negative ratings I would.

EDIT: Mrs. C Is a total liar who writes false responses to cover up her POS business. I have the pictures of the repair work, and the invoice from their shop to prove that I had the work done! It was a silver 2012 hyundai veloster.
I cannot begin to describe how painful and awful my experience with Maaco of Aurora has been. This has been hands down the worst business I have EVER dealt with. I went to the shop originally because the former owner was a honest man that made sure everything was done right, but I was not aware the shop had been sold after my last visit.
–I took my 8 month old car with 15,000 miles on it in for an insurance repair after a truck backed into the front end of my car. They took pictures and submitted claim information as well a repair bid for the work, which at first was helpful. The general atmosphere in the shop however, was somewhat sloppy and unprofessional.
–I dropped the car off on the next visit after the insurance approved a repair, and was told they needed 2−3business days. They had problems getting the right part from their supplier, and I was called 3 times with delays, totaling 7 days for the first go round.
— once I finally got the car back, it was a disaster. There was over-​spray on multiple trim pieces, the finish was blotchy, panels did not line up, the headlight was crooked, the hood was still warped, they got painted fingerprints on my interior, the paint was very rough around all the panels edges, etc. I could go on and on.
–When I returned again to point out all the problems to the owner/​manager Steve, he started acting like he didn’t know what I was talking about when I started pointing out the issues. Additionally, they made me return AGAIN so I could explain the problems to their body tech because the owner didn’t want to do it himself! I used a calm and soft voice and did not make any insults or accusations, but he started become visibly irritated and making excuses for the bad work, as well playing the «I’m a professional and you don’t know what you’re talking about» game. Additionally he started looking though the invoice to see what work got authorized when they were the ones that estimated the job and agreed to fix it to «pre-​accident condition» in the first place!
–The insurance was difficult to work with as far as getting the repair parts authorized, which caused more delays when I brought the car back, which was probably not Maaco’s fault. However, when they called me 14 days later to finally say the car was done the second time, I went to pick it up and the areas they cleaned the over-​spray off of were still messy and I had to stand there and make them clean it up so I would not have to make another trip (this is 7 trips now). Additionally there was still some over-​spray on the car, and the panel edges have very rough paint around them, which I fear will chip, and look rather unsightly upon closer inspection. They did finally get the panel alignment right, and the paint color was matched within acceptable standards.
Additionally, the owner/​manager kept bragging about how many cars they paint a week, and how other shops can’t do as many. The way they do it is obvious– they do not do the job right, and then try to prey on customers who don’t stand up for themselves.
Overall, the experience was absolutely miserable, and the final product is still well below industry standards, but I am simply too tired to keep fighting them. The whole process took over a month for what should have been a 3 – 4 day repair!!!