Jo-Ann Fabric and Craft Store

Holy cow! Called to ask if they had something in stock that said they sold online. I have never been treated so rudely on the phone. I will never visit this store due to this and may never go to any Jo-Ann’s. I’m just shocked!

I love Joann’s fabrics every time I’m working on a costume or get creative I come here prices are reasonable and they always have good deals they have everything for the holidays as well

I usually go to the location on Gartrell but I was close to this one… Well that was a big mistake. One of the managers Debbie practically ran me over with the ladder trying to help another customer. Then I was lucky enough to have the same monster help me at the cutting counter where more crappy attitude was exchanged (mostly on her part). ALL the other employees were very friendly and extremely helpful. Even one of the employees agreed on how rude Debbie is. Now I understand why previous reviewers complained about this store being understaffed. I wouldn’t want to have to work with that monster either. Lesson learned I won’t be going back to this location.

A great place for home made products. Check
retail me not for coupons/​deals. They have a variety of items to make creative projects. Some items seem over priced even with the sales and coupons. I have found the clearance items offer the most bang for your buck…

Now that there is a store on Gartrell road, I no longer go to this location, even though it is closer to me. Every time I go here, it is understaffed and the customer service is terrible. I have found that there is a wait at both locations at the cutting station and at the register, but at least the one in Gartrell, the workers are polite, courteous, and helpful; the same can’t be said for this location

I try to give stores a good chance before I review, but this place was bad. It was messy, not very stocked up, and none of the employees had any customer service skills. I guess that wasn’t one of the requirements for the job?
No thanks, I will spend my money somewhere else.

I have been to this store a handful of times and it is always SEVERELY understaffed. On a recent Saturday there was one person at the cutting table and one check-​out lane open. We all know what craft stores are like on Saturdays and to have such a skeletal crew– it has to be hard on the employees as well. However, it’s not just Saturdays that they are understaffed. In all the times I have been in there, there has never been more than 1 checkout lane open. Because this location is closest to my house and I love a bargain, I go back. But, I try to plan craft store trips so that I can hit other Jo-​Ann locations where it won’t take so long for– well, pretty much everything.

Well, it is what it is! I’ve been to smaller and worse Jo-​Ann locations and I’ve been to better. I’ve also been to locally owned craft stores and other fabric shops, but when it comes to crunch-​time on art projects I often find myself coming into this store (sometimes nearly every day!).
The location is convenient for me because I often find myself in this part of town, plus it’s close to a Hobby Lobby and a Michael’s store, so if Jo-​Anns doesn’t have what I need I often jump over to the other places. And unfortunately, there have been many times when they haven’t had what I needed. Their selection is pretty small and standard in both the fabric and the crafts section. Several times I’ve been unable to find the type of fabric I want, or the type of eyelets I want, the type of ribbon, etc. But if you are a beginner, just need standard crafting/​sewing/​hobby supplies, or don’t really have any other options this actually isn’t a bad store. Their products are overpriced but they have lots of coupons (online, in the mail, and also in the newspaper they offer at the storefront) which really help cut down the cost. Being an artist is expensive though, it’s just the sad reality.
This particular location is alright. Occasionally I’ve run into a grumpy employee, but most of them are very nice and recognize me. There have been times where I’d walk up to the counter with my items and no coupons and the cashier would remind me to go fetch the newspaper from the storefront so I could get a discount on my purchase. Many times employees would inquire about my projects and even tease me about coming in so often.
The only other downside to this location (besides the area and the small selection) is the fact that they seem to be understaffed. I’ve often had to wait a long time to get my fabric cut and then had to wait again to get checked out. But all in all this place gets the job done. Mostly.

I don’t have a need for this kind of store often, but whenever I do I won’t return here even though the location is convenient. To echo what others have said, the service is terrible. We waited in line for a long time at the fabric counter. The poor lady cutting fabric was about to crack and said she needed a break, but the guy working back there did a good job of cutting our three fabric selections. I overheard how understaffed they were several times, and I felt bad for these employees who were really trying to be friendly but were clearly overworked.
Then I got to the check out line and waited in line there for 28 minutes!!! How is that even possible? Perhaps the woman working the register + the two people cutting fabric were the only employees on duty. No one offered or mentioned any coupons, discounts, information, or smiles. It took over an hour to make a simple purchase. Management needs to step it up in this location.

I love shopping at this store and feel so much gratitude that it is located so conveniently, with such nice people who work there and such a well stocked, beautifully maintained assortment of wonderful fabric and other items for sewing and craft projects. Thank you Jo-​Ann staff at the Aurora store! This is a shout out to how kind and helpful you have always been with me. I love visiting your store!

Ever go into a place and feel like you should just steal stuff? Not b/​c you like to steal things, or you like stealing things, or b/​c you think free is cool. No it’s b/​c you wait in an unholy line to get material cut by 1 poor lady, and then you go up to the front to pay and there’s another unholy line except this time there’s no one working. There’s a bell, and you can hear people ring it but no one comes. Do they only employee like 2 people here or something? Is everyone on break? Is there a fabric emergency in the back? Not sure, but their selection is okay and prices are reasonable enough.

This is one of the most disappointing stores I’ve ever been in. The first time I was in I waited and waited for a cashier to show up I finally gave up and had to go find one. By this time there was quite a long line 5 deep and not one customer was very happy. The store never has enough cashier available.

Usually you find craft stores stocked with helpful, enthusiastic and passionate sewers — people you can get good advice from, suggestions, and good customer service — because they love what they do. If thats what you’re loojing for — go somewhere else. Just last week I went and there was no one at the fabric cutting station — I rang bell and heard someone from afar say something but couldnt decifer what. Rang again and this woman comes and growls «I said I was coming!» I guess they shouldnt have put the speakers with muzak right over the counter because It was hard to hear her from afar. They never seem to have enough people working — you wIt for someone to cut — you hope you can find soneone to ask a question — and you wait in line for someone to eventually ring you out. Most people working there (that I have seen) are completely lacking enthusiasm and cheerfulness. Wish there was somewhere else to go to — because I would.

I wish this store was nicer. I’ve been to many a craft/​fabric store in my time, and this Jo-​Ann just seems run down. Pair that with the less than spectacular customer service I’ve come to expect, and you have a very mediocre store at best.
Unfortunately, it is also the closest fabric store with a decent selection near me, so I will keep shopping here now and again.

This Jo-​Ann location is really spacious. Lots of fabric to choose from, a good selection of all the other stuff you need for your sewing projects (notions, foam, hardware, what have you.) It’s just behind the shopping center formally known as Aurora Mall (now the Town Center at Aurora, oh puh-​lease) on Exposition.