Infiniti of Denver

Truly good service!!! Most of all good customer service

Clark, the Service Manager at Infiniti of Denver is a Prince! The man goes above and beyond the call absolutely every time. I am a very OCD person, and when it comes to my car (my Baby and an Infiniti), I can be a little nuts, and Clark has graciously catered to my every desire and then some! I had tires and wheels shipped to them from Tire Rack (The ONLY way to buy tires), which they were more than happy to expeditiously mount and install for LESS than what the normal destination installation agent through Tire Rack would have cost, and also thereby «keeping it in the family» of Infiniti service. I also had a bunch of other custom work done on the car by Infiniti around the same time as the tires, and when I changed my mind on a couple of things, and added other different items to be done as well, Clark once again was more than happy to make some adjustments, and change some plans, in such a way that I STILL feel like I got MORE out of the bargain, and actually paid less!
In another instance, and not too long ago, I had a nail in the sidewall of my tire, thereby ruining it and Clark aided me in the process of getting a new tire shipped directly to Infiniti from Tire Rack, while making sure that it was taken care of through my road hazard warranty and even took care of all the corresponding paperwork and phone calls so that my tire would be free. Then when I tried to pay for the mounting and installation, Clark informed me that he had taken care if it simply because I’ve been a good customer! Stunning.
There have been other items and services along the way here and there where I feel I certainly could have been charged more for, but was not, and the routine maintenance has always been spot on. The waiting area is cozy and comfortable, and the front desk staff checks on you every now and then to see if you need anything. Really cool. Anyway, the service personal at Infiniti of Denver are always attentive and courteous, but Clark is truly exceptional and always makes me feel like royalty! Thank you Clark!

Went to Mike Ward Infiniti to purchase a jx35 and after 5 hours of waiting there I was told I could only be financed if I traded my 07 fx35 and took the Fwd model. Walked empty handed.
Came to Infiniti of Denver, spoke to Stephen Cleckley he showed me the Awd model jx35, took wife’s and my information gave it to Brooke, got us financed and had us driving out within 2 hours in our new suv. Best car buying experience I’ve ever had.

To the service department,
I want to start by saying that our experience with purchasing our cars was great and the services that went along with buying a car from this dealership also sounded great. Until we actually tried to use the service where someone would pick up car our for an oil change. Service team made it seem like it was such a hassle and we were told nothing was available. Why bother to offer such an attractive service if it is difficult to use?
During our oil change in which I brought my car in because the free valet service couldn’t be used, I also mentioned that my car was having another issue. It was almost 2 hours until someone came out to speak with us about the issue. Essential we let it go until I called in with another issue with my car. I called the service department and was transferred and nobody answered. I decided to call back again and I told the woman on the phone that my car would not start and I would like to speak to someone about what could possibly be wrong. I left a message with her and was told that I would get a call back. My fiancé also called and left a message. A little more than 3 weeks has past since 3 phone calls and neither of us ever got a phone call. My fiancé figured out the issue but the bigger issue is how the service department conducts themselves. I would not buy any future vehicles from here purely due to the service department and their lack luster customer service. I would also recommend that anyone looking for an Infiniti go to a different dealership and it seems that this particular dealership cannot live up to what they offer. It would also be worth mentioning that I am not the only one that has had an issue which I later realized when looking a reviews.

Ryan in the service department was outstanding, I would highly recommend Infiniti of Denver. Top notch facility, welcoming folks, and a relaxing customer lounge while I waited for my car.

This is for the service department. Scheduled an appt for 10:00 and ended up waiting until 10:25 before anyone even came get my keys. Was just getting an oil change and a tire rotation. Asked for a quote on tires. The oil change was pretty quick. The tire quote was more than discount tires and the special was but 3 get 1 free. Needles to say I want be buying tires there. The service guy helping me wasn’t very friendly. It felt like I was talking up his time. Most likely I will try Infiniti on Arapahoe.

ETHICS ALERT! Went to look at a pre-​owned car of a different make that they had taken in on trade. They claimed to know nothing of the car’s history, which may have been true. Some details on the Carfax did not add up, so the salesperson offered to contact the servicing dealer to get some details about the service there. He e-​mailed me back saying it was just in for oil and filter (s). When I asked to have a copy of the service invoice from that dealer to see if there were any red flags from that service, he still did not e-​mail it to me, but called instead and admitted that the car had had its engine replaced at 12K miles. Very fishy indeed and I would not trust this dealer.

Update: I paid off my Infiniti and it’s been a month and haven’t received my title yet. When I try to call them they ask for my social security number or my account number and when I enter it in they say my account doesn’t exist anymore. Which is understandable considering I paid my car off but I can’t reach a representative to tell me what the hell is going on. Infiniti Financial Services was been a gigantic hassle to work with. Why don’t they use emails!?!

My response to the Company’s response on ⁷⁄₇: Nice copy and paste job Chris. I saw that same response to my comment on your fb page — right before you inexplicably removed my civil comment all together. And «user negligence» is a new accusation! When did you come up with that one? I absolutely did nothing to the car outside of normal driving, and never once did any mechanic insinuate or say anything otherwise. You are truly a rare breed.
And for those reading — His «offers» to help were to roll the value of the car I bought, less the repairs, into a new car from him. Since the repairs were $ 10,000+, that would have left me with maybe $ 4k. But I would still have had to pay off my old loan with him, which was still ~$ 14,000. So anyone can see it wasn’t a good deal at all. I would still lose out on 5 figures, while he would make even more money off of me. Shortline Subaru offered me the same deal, and I wasn’t even a customer of theirs.
All in all, buying from Infiniti of Denver has been a NIGHTMARE that continues to have a profound, extremely negative impact on my life. And they could care less.
Original Review:
I could spend weeks explaining all of my experience, but will keep it brief.
Last October I bought a used car from Infiniti of Denver — four months later (after normal driving and commuting to and from the office) the turbo blew, destroying the engine. I felt they should have acknowledged the fact that they simply sold a bad product, and issue a refund because it was such a small window of time I had owned it; I made four payments at that point. Instead, they treated me like a pest when I asked them, and they made it very clear they wanted nothing to do with me and were in no way responsible. I was taken aback at this, as their salesman said prior to the sale that the turbo was «totally fine, it has less than 60,000 on it». As a result, they left me with at least $ 9,500 in repairs on a $ 14,500 car that ran for four months… So far, this has cost me $ 10,000 of my own savings. For all of us that work paycheck-​to-​paycheck, you know how much that hurts. They say I bought it as is, which is correct, but they were not completely honest with me, and walked the line of negligence and fraud very closely. They will woo you to get you into a car, but could care less about you after you sign the dotted line.
This has been the largest financial loss of my life, losing years and years of personal savings I was just getting ready to use for a trip and home repairs. Don’t be fooled by the Infiniti name or their snazzy suits; they are the same as any shady car dealer and won’t hesitate to screw you over if it serves them better.
Thanks for reading!

My old car is a 2008 Dodge Avenger. I bought it new and have put over 218,000 miles on it with NO major problems! The issue is… it’s FWD. I wanted an AWD vehicle to make me feel a bit more comfortable driving in the snow (y’all know it doesn’t snow much in Austin, TX, right?), so I came to this dealership to check out the used options.
My new job brings on different types of responsibilities for me, including driving potential clients around. SO I wanted to have a little bit nicer car than I normally would buy. I’m a bit on the frugal side, so I wasn’t willing to buy a brand new Infiniti. But, the certified pre-​owned options they had were just as nice! If you don’t care about exterior color (most of their selection is white), the deals and upgrade options can’t be beat.
I ended up purchasing a previous year white Q50 with only 9000 miles on it for about 15K less than a new one would have cost me! Woohoo! I love a good deal. And what made the experience even better, was the awesome employee who showed us around.
Stephen Cleckley is a hustler. And I mean that in the nicest way. He’s good at his job but also understood in order to make the sale, he needed to make sure I was able to check off all the items on my list. He was super nice, and didn’t pressure us into upgrades or unnecessary items. He asked what I was looking for and didn’t try to up-​sell me on a larger car, or even a new car. He got it. When we took the car for a test drive, he showed off what the car could do and pointed out all the features that I was looking for and then some.
I really wasn’t planning to purchase a new car when I walked in that day… but Stephen made the process fun and easy! I love my new car and would recommend this dealership.
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What I don’t love is why the «maintenance — other» warning just came on… guess I need to get around to reading the owner’s manual to see what that error means. Fingers crossed it just needs an oil change!!!

Worst service dept. Beware. They continue to create worst problems with my Infiniti every time they work on it. This has been verified by other Infiniti Dealers. I’m getting corporate involved.

This review speaks to a recent experience purchasing a used car for Infiniti of Denver. I cannot speak to buying a new car from this dealership.
I recently purchased an 05 Grand Cherokee from Infiniti. The process of actually buying the car was status quo– not too difficult, but with the obvious haggling back and forth and such. The staff was all very friendly and willing to answer all my questions. The problems started after I bought the car.
I had the vehicle for less than two weeks before problems started. After two weeks, one morning the heat just stopped working. I took it too my mechanic and he determined that the coolant was just low, looked for leaks but did not find any. He topped it off and flushed the radiator and the heat worked again. However, two weeks later the heat is not working again (no air at all this time) and the coolant is extremely low. I haven’t had it looked at yet, but assuming there is a leak somewhere.
The power steering also started giving out last weekend. I took it to my mechanic and they found a leak in one of the hoses. After fixing that ($ 550) and getting fluid back to the power steering pump, they found that the pump is also shot. This will cost me $ 460 to fix. I’ve owned the car just over a month and have already had to put in over $ 1000 plus whatever fixing the heat/​ac will cost.
I went back to Infiniti to voice my dissatisfaction with the vehicle and was basically told «sorry, but there is nothing we can do.» They gave me two free oil changes for my troubles.
I understand that whenever you buy a used car, you run the risk of problems like this. I guess the reason I am writing this review is because one of the main reasons I decided to purchase this car and take said risk is because I saw this as a reputable dealership that could be trusted above some run of the mill used car lot. I was assured that the vehicle went through a thorough 90 point inspection. Either I have the worst possible luck with timing, or that «inspection» wasn’t as thorough as I thought.
I write this to hopefully help keep someone else from making the same mistake I did. Ultimately, I’ve found that this dealership cannot be trusted any more so than any other used car sales lot. If considering purchasing a used car from them, please take all the necessary precautions before purchasing. Do not rely on the Infiniti brand name/​reputation to guarantee that you’re buying a quality used car. I had also had some hope that because they are known as a reputable dealership, Infiniti would help to fix this, but no such luck. I know they are not required to do anything, but I (foolishly) thought that maybe they’d take a little more pride in their customer satisfaction.

I have purchased several cars before and this was by far the worst experience I have ever had, hands down! I really expected much better from an Infiniti dealership but was disappointed at pretty much everything including the post sale.
They will tell you anything take make you happy and take their words back. Customer satisfaction was never a true intention, just taking your money and getting you out the door.
In short they made up for the over pricing of the car in inflating the interest rate, haggled with me for hours and lied about what I would get after my purchase. They have had the opportunity to correct the situation with me but have not.

Went in to look for a car. I already knew what I wanted, knew all the facts about the FX (which is what I wanted to test drive), was also considering an Audi Q5 or BMW X3 at the time. So I got a young saleman… kept asking around about what I do for work… I look young, and perhaps I don’t look like I have money. I didn’t disclose my profession because I didn’t want to be oversold. So instead the guy was rude, patronizing, kept trying to sell me a cheaper used car (a 2 year old EX) telling me that it’s more affordable. The guy rushed us out of there without giving us the time of day. So I ended up buying the Q5, no regrets, thanks for making that decision so easy.

I traded in my old car and got the g37x 4months ago
I felt like i got a little less then what i wanted for the trade-​in (80,000mi 09 corolla for $ 7,800, good condition)
Since i dont know much about cars or car price i just went ahead and got it.
Anyways im loving that car so far!
Stephen is a nice guy who would like to help.
Also the people at service dep. are also very nice. Matt is very friendly and helpful!

I cannot understate how wonderful my experience at this dealership was. I did my research, I saw the same model car at other dealerships. My salesman, Tony Drees was concise, professional, informed and fun to talk to. I didn’t get the BS run around I got from the other dealerships. Questions were answered directly. I appreciate that. My car was exactly what I wanted and Tony worked with me on my trade in to get the price I wanted. Their financing office helped me get a lower rate than I had going in with another lender. If there was a 6^th star, Tony and this Dealership would get it.

If only negative stars were possible.
Were my nails not did right? Was my dress too informal? =Class? HA! Class-​less!!!
I have never been treated so rude when I have cash in hand ready to buy a car. I know why they turned us away– they are waiting for suckers. Idiots who can’t wheel and deal.
Um. Any one who had a «great experince» in the sales dept. paid too much for their car from here.
Stephen Cleckley told us to get out and there was nothing more to say after my husband laughed at the initial cost because they were trying to charge us a new car price on a used car. He then followed us out and shouted at us in the parking lot as we walked away, then charged up on us in the car we test drove as we walked to our car. To top it off, he and his riff raff freinds (not dealership people) that he was hugging and high five-​ing all stood in the parking lot and watched us go.
I cannot make this sh! t up.
Totally Ghetto.
Maybe the service dept. is ok but DO NOT BUY A CAR HERE unless you want to get ripped off!!!

Best in class service team —
We’ve been taking our 2005 G35x to Clark and the other guys at Infiniti of Denver for more than 6 years. They bend over backwards to accommodate our busy schedule. They keep you informed about all aspects of maintaining your vehicle and will work within any budget. They never try to sell you something you don’t need and always keep your car safe and at top performance.

Unfortunately I did not purchase my Infiniti G35x from here so I can’t speak for the sale’s although I have come here numerous times for service. The service department is impeccable. I don’t think it could get any better; they really go above and beyond. I could go on and on in great detail of the various ways why you should go here for any of your needs but all in all the associate’s are exceptionally friendly, helpful, reasonable, knowledgeable, and informative. The dealership itself is always well kept, offers wifi, and is full of goodie’s for your time waiting, which is never long. Most importantly it is PAINLESS! I highly recommend anyone and everyone to go here!
To my service advisor, Chris Madigan, thank you for all that you do!

In a nutshell, Infiniti of Denver = Class. We were a little worried because some of the Unilocal reviews from a few years ago were not good at all, but we learned that Infiniti of Denver is now owned by someone else, who put a lot of money into re-​modeling the showroom and (per our dealer) was highly invested emotionally in his business and was night and day from the previous owner, so we quickly ignored the older reviews.
I found the car we liked online, called Craig Bluhm, and we arrived about 30mins later. Craig was very polite, attentive, and pointed out the few things he didn’t like about the car we were looking at (door scratch that he said they would fix and the G37X we were looking at didnt have a sunroof). We appreciated the honesty, direct information, and ease of working with Craig.
After we decided to buy the vehicle, the buying process was so easy. Craig said to us that people think that car guys are all slime balls (which is why I hate car shopping normally I have to admit), but this experience was nothing like that. We had a few conversations about our trade in value, but we had a deal done within 20 minutes and started on the paperwork. We are now fully of the opinion that its simply WHERE you go, and we are thankful that this experience so easily changed our stereotype.
A touch of class that makes me proud to buy our car from Infiniti of Denver is they do not mark the car with their dealership logo on the rear end like most other places do. Because of that, we will proudly keep the Infiniti of Denver license plate holders on the vehicle and will highly recommend these guys.
Raffi Esposito was also a pleasure to work with. We were out of her office in 20 minutes once we go going on the paperwork and she was very informative and very nice to my husband and I. All in all I believe it took 2 hours from walking in the door to driving away with our Infiniti, and a great deal of respect for Infiniti of Denver.
I don’t think anyone enjoys the process of buying a car but this was as painless as it gets. Love my G37x!!!