Holiday Inn Express Denver Aurora – Medical Center

The entire hotel smells disgusting like cigarette smoke. The hotel has been remodeled but besides adding some new furnishings and décor it is still old and not really very nice. We paid $ 150 to stay and I expected a much nicer hotel.

CLEAN, COMFORTABLE AND AFFORDABLE! Called and booked a room around 2:30 in the morning and they manage to squeeze me in for a late check in. It’s a descent hotel and in my experience it was exactly what I was looking for and more than I was expecting. Specially the clean bathroom… That’s a huge thing for me. The air conditioning was temperamental and I called downstairs and the receptionist fixed it. Bed was very comfortable! & it’s not because I was beyond tired lol.

Yes, this place looks pretty on the outside, but it’s not very appealing inside. They told us we could access our room from the side door, but didn’t tell us it was broken. We had to go back to the front with all of our luggage and a 2−½ year old. Then when I needed to use the business center to do work, I was told it would cost me $ 250 a day! Every other hotel offers these amenities (an empty room is all it is) for free. I ended up working in a loud and crowded lobby. Lastly, the breakfast bar was out of forks, so we went to the desk to ask for some. No one was there, and we had to knock on the office door. One woman warned us not to «wake the beast», but we persisted for 5 minutes before the front desk clerk finally opened it. We told her the breakfast buffet was out of forks, and she slammed the door in our face. When she eventually surfaced with forks, she pushed her way past us sighing and shooting us dirty looks while she replaced them. One lady who has been here for 10 days said she has been just as rude every single day. Terrible service… I would choose another place to stay in the future.

I’ve never had so many problems at a hotel before. The first room they put me in, 404, there was a fire alarm or something outside that continually beeped so they switched me rooms. They put me in another room and portions of the ceiling were slowly falling down. I didn’t want to switch rooms again because I was ready to go to sleep. I was never able to connect to the Internet.

Spent three nights in town recently and I have no complaints. Comfortable beds. Clean rooms. Accommodating staff. I’ve stayed in bad hotels before, you are certainly free to have the experience, I’ll take HI Express!

I don’t know where to start. Awful hotel. Combative staff attitudes. Casual indifference to the most basic standards of service. Pool c– food D– internet F
I’ve stayed at holiday inns all over the world, and this is the worst I’ve seen.

I dont care how nice the rooms are but standing outside for 25 min waiting for a van ride when they say it will be there in a few minutes is unacceptable. Even worse is when we called back several times and they never pick their phone up is rediculous. Poor service equals 1 star in my opinion. Not me mention Desiree’s poor service. Not so much as a hi how are you when we walked in door. No explanation of the hotel just here is your key.

I am rating this in the moderate, say 3 star hotel category. They deserve a 5. I am surprised at the low ratings on Unilocal. Also note, I am a Platinum IHG member so I see a lot of HI Express hotels. The front has just been redone with very nice stonework, The building itself looks tired but don’t let that fool you about the inside.
Check In was quite fast. Chris at the front desk was very friendly. He offered me a free upgrade to a suite. Since I had a welcome «gift» waiting for me in my original room, Chris gave me a large (32 oz) bottle of water and let me take my pic from their pantry.
The lobby is warm and inviting with a very nice feel to it. Everything is brand new. I passed by the fitness center on way to the elevators — 3 treadmills and a bike I think. Will have to check that out.
My room is very comfortable. A chair and a half, a comfy king bed. Bathroom is clean. Small fridge and microwave with wet bar sink. The hotel is perpendicular to 225 South so there is road noise in every room I imaging but not bad at all. Must be decent windows.
Highly recommend.

Major renovation ongoing so can forgive some inconvenience. They do have a very accommodating staff. The room was spotlessly clean and bed comfortable. Remodeled breakfast area also comfortable. Standard fare food. Not a bad place for the price.

Note: This hotel is currently undergoing a massive top to bottom renovation, some of which has already been done.
I stopped in and inquired about availability and was greeted by two very helpful ladies who got me all squared away. The inside of the hotel, including the lobby and breakfast lounge all look new and comfortable.
I went back to my room and was pleasantly surprised to see something closer to a suite. I had a new couch and coffee table, a work desk (with free internet), new bedroom furnishing, and a bathroom with nicely upgraded amenities.
Except for the tub. It was such a contrast to the rest of the place it was kind of striking. Moldy trim and definitely worn. No big deal, but the drain was clogged. So after a ten minute shower I was standing in five inches of water. Gross!
I called the front desk, who while friendly did nothing to rectify the situation other than offer to send maintenance after I checked out. I wasn’t looking for comps, but that kind of response tells me this is more of a normal occurrence than an aberration.
It got a bit noise around 9AM due to the current renovation.
Overall I may consider staying here again but would definitely check out alternatives first. But for Aurora it wasn’t too bad.

I don’t know how to reach out to these big companies for any feedback or complain about it but to vent out my frustration across all social sites.
I travel 80% of the week and Holiday Inn + Hilton + Marriot is where I go, this time for the first time Holiday Inn in Aurora (1500 S Abilene St, Aurora, CO) I had terrible experience across all the amenities, to top up my frustration nothing was done despite continuous complains in the front desk.
1. No room cleaning was done for 5 days in a row, I had to walk every evening after coming from office to the front desk to grab towels, coffee, etc
2. Since there wasn’t any room cleaning, the trash was overflowing and on the 4 day, I had to bin the trash my self
3. Talk about internet and I think I haven’t seen or faces such a slow internet connection ever in any hotels that I stayed.
4. The noise across the room will not let me sleep or even relax in the evening

We stayed at this location for a night on our road trip from AZ to MN. I was impressed with the friendliness of the staff. The rooms were a little out of date but they were very comfortable. The breakfast was pretty good too. They had biscuits and gravy, cinnamon rolls and cheesy omletes. Great location with tons of stuff to do near the hotel.

After a long 8 hour drive all I wanted was to check in, chill out and go to sleep. Well that didn’t happen! I checked in, went to the room only to find my room key didn’t work, back to the desk. New keys back up to the room. After taking off my boots to rest I found the carpet in front of the bathroom was soaking wet. Then the Front Desk manager called to say he checked me in wrong and I need to come down to the front desk. So much for chilling. Back down to the desk and rechecked in then up to the room nay to find the water on the carpet was spreading. Back down to the front desk and now another room. He gave me a new room and back up I went. Got in and the AC set to Auto keeps on running not good. The lighting in the bathroom is so low it’s hard to see and the light above the sink is out. All in all, hopefully I will get some rest tonight before another 8 hour drive away from this hotel. To bad as the Holiday Inn Express in Omaha was FANTASTIC!

This hotel is way above and beyond what you would normally get from a Holiday Inn. The location is perfect so visitors don’t have to deal with the construction on 225.
My parents stayed here for 4 days while visiting my family. We helped them bring the luggage in, spent an afternoon in their room watching a game (ROLL TIDE!), and helped them check out. The rooms are spacious with plenty of ambient and reading lighting. The bathroom was huge with lots of counter space to lay out the toiletries. The bed was super comfortable and everything was VERY CLEAN.
They loved the continental breakfast, comparing it to breakfast at a regular café. Breakfast included yogurt, fresh fruit, oatmeal, bagels, toast, cereal, juices, coffee with a selection of flavored creamers, and a variety of jams, cream cheese, butter, and margarine.
I would recommend this hotel without reservation to anyone else coming into town. It’s affordable at only $ 80/​night, convenient parking, friendly front desk staff, and plenty of room for a family of 4 + two grandparents to watch a football game in the room.

Your typical Holiday Inn Express with fresh, quick breakfast, clean, simple rooms, and above average service. This particular location appeared to have just been re-​modeled as well, so big plus.