Holiday Inn Aurora North- Naperville

I haven’t even been yet and I’m highly frustrated. I spoke with a CS rep on 4.12.16 and let them know that I would be coming as part of a block of rooms for a wedding and that I would require three cribs (I have 11 MO triplets). I also requested adjoining rooms so we could put the babies in one room and split the room next door with our family. I was assured that this would be no problem. Fast forward to now, TWO DAYS before I make this trip I’m called by another CS Rep, and am told that there is only one crib in the entire hotel and that the adjoining rooms I was assured I could have are, in fact, not adjoined but «near each other.»
I am excited that their amenities page indicates that kids eat free at their restaurant, and for the pool. The rep that called me this morning was very kind, but that doesn’t excuse the situation. I gave Holiday Inn plenty of notice, received confirmation that my requests would be accommodated, and then BOTH confirmations were rescinded.

I am running out of options to get this business to respond responsibly to my damage claim, and I have turned to the Better Business Bureau and filed a complaint against the Holiday Inn Aurora North-​Naperville. They had 14 days to respond but they chose to ignore the request from the BBB. How can a business be so brazen and arrogant as to ignore a request from such a source as the BBB? A second request has been issued by the BBB and the Holiday Inn Aurora North — Naperville has been give another 14 days which expires on 10÷30÷15. These people don’t give a rat’s ass about anybody or anything and my bet is that they will also miss this second deadline. Will keep you posted from my comfortable room at the Hampton Inn in North Aurora.

I would encourage you to stay somewhere else. My stay was fine; nothing I would do again but it met the base requirements. It is the shady financial dealings that cause me to write this review.
This hotel charged me $ 569 without any cause whatsoever. Then when I called (4x) to address it, I was met with some of the worst customer service I have ever seen. I actually had to ask the woman to stop talking over me. The manager was no better at all. She never called me back (though I spoke to her 3x and she assured me she would.) My bank ended up refunding me the money entirely as this establishment refused to even address it. In addition, a week after being gone, I was still being charged costs. Run ! Run ! Run ! The incompetence is breathtaking and there is something going on with the financial dealings of this establishment.

We booked a room at the tail end of a week long vacation so that we could visit friends in town. We got more than we could ask for with this room. This place was great, and like a vacation from our vacation.
Really convenient location, right off the tollway. The staff was super friendly helpful and the bed was super comfortable. Seriously best nights sleep I’ve ever had at a hotel. Will definitely book again when we’re in town.

We booked this for a weekend trip for an event nearby. I was drawn to the hotel for the convenience and the look-​it is a very attractive hotel; just off the interstate. Front desk people were nice at first check in at 11:00 pm. Another draw for me was that it had a restaurant and a bar. When we checked in on Friday night; the bar was already closed. The room was standard, the bathrooms were just adequate. The following evening we returned to an absolutely putrid smell that overwhelmed us when we entered the hotel. It got worse on our floor. When I went down to the front desk to complain she said it wasn’t gas; she had told her manager and she thought they might fix it Sunday or Monday. She had gone to the floors and sprayed but to no avail. I realistically debated pulling out right then. I was afraid to turn on the ac as the smell was coming through the vents. We slept with no AC and in the middle of the night the room was 79 degrees. I thought I would try and get a work out in the next morning just to clear my head. The exercise room was small with the thermostat set at 77 degrees. There were 3 machines of which 2 were not working correctly, no weight equipment, no matts and only 1 tv. When I choose the only piece of equipment that worked i went to turn on the T V just to find the remote was missing. I found the remote in the hotel lobby. Returning to the closet size exercise room, I continued my work out just to find that the water tank was out of water and the dirty towel hamper was full of dirty towels. I really don’t know how to wrap this up except to say that customer service and attention to detail can make or break any establishment and in this case; this hotel has some serious repair ahead of them.

My work reserved this for me, it was excellently close to where my training class was, but I was surprised at several things. This hotel was built in 2008 and yet it felt much older.
The bed was ridiculously hard, I guess they can’t please everyone and maybe that is just me nitpicking. We stayed for two days, neither of the gentleman at the front desk really had a good idea of where to eat dinner… I was really surprised by this. Then when I finally got a Mexican restaurant out of the guy the second night, it was awful. Our non-​smoking room smelled so much like smoke I couldn’t decide if it was from previous guests or from neighbors, it was fairly awful and I’m not super sensitive to smoke smell.
My final complaint is about the breakfast process. I guess I am used to cheaper hotels where you go to the breakfast area and get it yourself. This was a full blown restaurant with a full menu and waiter service and everything. I had not planned the amount of time that I needed for that which was frustrating. We were given vouchers for breakfast and yet, we still received a bill from the server. Also, I hadn’t even planned to bring down money for a tip. Then I felt bad.
On the plus side, I really liked the food the first day, it was exactly what I needed a large breakfast to get me through a long day of training. The second day unfortunately, everything was a bit burnt, from the hash browns to the pancakes. I will probably be back if I have another class that I need to attend, I will be better prepared next time.

I booked a room here for my out of town family to come and stay for 5 days. They were beyond THRILLED with the service, accommodations, closeness to the very few necessities the hotel did not provide (Starbucks — ha).
I spent a lot of time at the hotel with them (unexpectedly) and we thoroughly enjoyed the pool, restaurant and bar service.
Alex was such a wonderful server, my family went on and on about him for days and continually hoped he would be there for good service and conversation!
Everything from the peace and quiet of the lobby to the fun my kids had in the pool with their grandparents to the friendly wait staff and the efficient manner the rooms are cleaned and attended to if you need extra towels or toiletries was above and beyond what I expect when I think of a «Holiday Inn».
The Manager Ray couldn’t be nicer and more attentive, add to that his great staff and I have seen an amazing difference in my personal view of a Holiday Inn Hotel.
From now on I will be contacting this hotel and this hotel ONLY for all my future family/​friends that visit from the Pacific Northwest.
Thank you all for helping me get people out HERE to visit so I don’t have to fly there ;-)

While the front desk staff and the chef were VERY friendly, in general the guest rooms are dirty, restaurant service slow, and facilities un-​prepared. There are many long-​stay business customers here which might contribute to a relaxed attitude about service. The internet here is also very slow.

Great hotel to stay in. The hotel is not a 5 start hotel but service is 4 to 5 stars. The staff was very friendly and the room was huge. Bed was comfortable. It would have been nice if the TV was a little bigger (since the room was so big) — Food at the hotel was good. very good breakfast. They also did a great job with cleaning the room everyday. Overall I was very happy.

I recently stayed here for a business trip. The staff was very courteous from registration to check-​in and check-​out.
My room was clean and yes I checked for bed bugs. None to be found, whew! Actually, the hotel itself was very clean.
I didn’t eat at the hotel but let me tell you, they have one hell of a bartender! She knows how to make a great drink!
The negatives:
The alarm clock in my room didn’t work. Good thing I also set my cell phone alarm or I would have definitely been late for my business meeting the next morning. I told the front desk and they said, «Oh, yeah, we’ve been having problems with our clocks. Seriously, GET THEM FIXED since most of your guests are business travelers!
Also, my bathroom in the morning smelled terrible from cigarette smoke. I don’t smoke and I’m very sensitive to the smell. I asked a co-​worker if their bathroom smelled also and she said yes.
Being a Priority Member, I will complain to the Corporate office. This is not good for people with allergies or upper respiratory conditions.