Green Airport Shuttle

Excellent driver, a pleasant and well traveled young man who was a great conversationalist, with a spacious and impeccably clean car.
Terrible booking experience, including a botching of the pickup location that led to a half hour delay.
I’d split the difference with a 2.5 if I could, but the wait was high on the annoy-​o-​meter.

I used Green Airport Shuttle for my business trip and WOW was I amazed! Great customer service! Staff was nice, and made me feel like a friend instead of just a customer. The vehicle was roomy, clean, and comfy. They were on time, and sensitive to my needs. I would definitely use them again, and recommend them to others.

What can’t I say about the Green Airport service. I decided to give them a shot even with the bad reviews that I’ve seen. The driver picked me up on time from the airport with a nice, roomy clean Toyota. I truly enjoyed our conversation on the ride home, but he was also respectable when I needed to take phone calls. :)
I’m excited to use them again next month for my business trip.

I’ve used this company twice and loved my driver both times. He was on time, courteous and kind. He picked me up in a clean, new Toyota Prius and was a great driver. Highly recommended.

Would not recommend this service. Tiny little car. Rude driver that didn’t know how to operate the window lock and the seatbelt in the rear seat was broken. This was a shared ride and he asked us if we wanted to go back home then mumbled under his breath about Americans. Seriously?!

I wanted to give this service a try since we travel often at least twice a month and options from Aurora are terrible. I booked online with no problem very easy and user friendly site. Today, the day before my 5am flight I called to reconfirm my 3am pickup and was hung up on 2 times. Well my confidence is shaken. My 3^rd call to Christine who sounded like I was waking her up was to cancel. She asked the reason for the cancel, I informed her of my experience. Nothing. No apologies, nothing. Good first impression!

I used this shuttle for a round trip from the airport to a family member’s home in Naperville. The price was similar to the flat fee that American Taxi charges, but I saw on the website that they had cell phone chargers and wi-​fi (claiming that you could work while your phone was charging during the ride), so I gave it a try.
My pickup from O’Hare was about 10 – 15 minutes outside of the window I had reserved online. My driver did the «I’ll be there in 10 minutes» thing that another reviewer mentioned hearing, and I saw him about 20 minutes later.
My driver was nice, polite, and as safe as any livery driver. But the van was just a van. I asked the driver about the cell phone chargers. Well, they’re up front with the driver. You can’t work and charge your phone. And no wi-​fi signal to be found.
My pickup in Naperville for my trip back to O’Hare was also about 10 minutes late, but it was a shared ride so I paid the reduced rate. Again, it was fine, but nothing like what was depicted on the website.
I’d rather use American Taxi for more reliable service, and I’m really annoyed that what they promised on the website did not exist.

Rather than checking to see if my flight was delayed, which it was, they called my cell phone. When they could get ahold of me because my flight had landed the customer service was incredibly rude and without letting me know sent my driver away from the airport. Without knowing that I rushed to get off of the plane and grab my bag. In about 15 minutes from the call I was waiting and looking for them. No one had called to tell me my driver was not there and so I had to call the 800 number that called me. After being on hold for a bit someone finally told me rudely that I had a new driver and I had to wait a half hour.
I won’t be using their services again. This was an awful first impression.

I tried this service thinking the green concept (shared rides) was a good one. My experience getting to O’Hare was ok, maybe because I flew out at a non-​busy time. Other than the fact that the driver texted while driving as the only means of communicating with dispatch, I arrived in comfort and on time. But I foolishly ignored a warning sign. En route the driver took a call from his next passenger who had landed at O’Hare and told her he would be there in a few minutes. We were at least 30 minutes away.
Fast forward. My in-​bound flight was delayed so I called from the other airport to let the shuttle service know. The dispatcher told me not to worry – they would monitor my flight. No need to call them. Then 40 min. later while my flight still hadn’t departed I got a call from the driver. He was at O’Hare and ready to pick me up. Just one small problem — I was still over two hours away. So no communication between dispatch and the driver apparently.
When I landed at O’Hare and cleared the terminal there was no call from the shuttle. But they knew the flight landed since they were monitoring, right? I called the 800 number and listened to music on hold for 5 minutes. My phone was dying so I found a rare O’Hare electrical outlet and called again. More music on hold. Finally someone answered and said he would let the driver know I was ready for pickup. 20 more minutes passed. I people-​watched, charged my phone and helped two lost tourists find the O’Hare Hilton. Still nothing from the driver. I called the 800 number again. The dispatcher said he would look into it. After another 10 minutes I got a call from the shuttle driver. He was waiting for another rider who was waiting at baggage claim to get her luggage. OK, no problem, shared ride, being green and all that.
Another 40 minutes. Nothing. FINALLY well over an hour after I landed I got a call from the shuttle driver who was ready to pick me up. Then we still had to go to another terminal and pick up the second passenger. You get what you pay for, I guess. This service wasn’t worth it for me.

these guys are great. No hassle quick friendly pick up. way better than the other (go shuttle) they pick you up in a unmarked vehicle (no logos but livery plates) they email you the receipt to your email account. great service

I liked the idea of a green service and it seemed reasonably priced. That is where it ended. I land (on time at the top of the hour) and realize no car is there. I call and they say I missed the shuttle and the guy «has just left and it should be 15 min or so». Well, that’s irritating, so I told him that. He said I had selected the service from 6 – 6:30 (which I did, because I was forced to & I also put my flight arrival time). When explained, he accepted no responsibility & just said that the guy would be there in 20 – 25 min. Whoa… what?! What happened to 15? He kept referencing the window of time selected (which we were in) & then it finally comes out that they only pick up on the half hours. This is for a private car service, not a shared ride. So basically because my flight arrives at the top of the hr, I need to wait 30 min (I see a trend…) before the «shuttle» leaves. Ok, call me crazy but if i arrange a private car and give you the time in which it will be there and you confirm this, why exactly am i waiting 30 min for this when I call a suburban cab co and they are there almost instantly.
FYI — they also said that if I commented on here, they would have a rebuttal. To that, I say please do. It’s always a good idea to make excuses for poor customer service. That’s all I got from them — just bad excuses for illogical thinking and poor customer care.
Never again.

There is nothing bad that I can say about Green Airport Shuttle. I have been a loyal customer since they came to Naperville. My most recent door to door service was a complete debacle which was my fault. I reserved the car online but I selected pick-​up at O’Hare instead of pick up at my house. When I realized my error (the day of my flight) I called them up and they figured out a way to pick me up and were on time. Now, if that wasn’t enough, on my return flight home, I again didn’t pay attention to the date I was selecting but I didn’t have to worry. George, the owner, realized my mistake before I did and made the corrections then called me to let me know the situation. I felt like such an idiot, but he was so understanding told me not to worry about anything. Sure enough, a driver was at O’Hare to pick me up when I needed them. Green Airport Shuttle has a long time customer with me!

Ahh — not sure how to review… I made a mistake and entered my wrong cell phone number in the reservation. I discovered the error (an hour or so before my early-​morning pick up) and called the owner. He made the change in the computer and assured me everything would be fine. As the pick-​up window came and went, I called the owner back and was told the driver was «around the corner». When the van arrived (an unmarked van) the driver confirmed that he printed out my order the night before, and he never got my revised phone number — and had been trying to call me (using the old number) to get better directions.
The trip to the airport was uneventful. The driver was safe, and sane though he was listening to a audio recording using one headphone — perhaps not the safest thing, but must better than talking on the cell phone like some drivers!
Never got an email confirmation on the return-​pick up and it took a couple phone conversations to rendezvous with the driver.
All in all — I’m giving them two-​and-​a-​half stars. I think I *might* try and use them once again — knowing now what to expect — poor communications, good service, and a fair price.

Horrible!
Where to begin? My scheduled pick up time was between 1 and 1:30… They call at 1:10 to inform me that they can’t locate my address on GPS… Even though they «confirmed my reservation» — I would think that confirming a reservation would have taken care of that.
So, they show up at 1:45… 15 minutes late. This is where I realize I should have stuck with my regular car service, but thought I’d try something new… Instead of the shuttle that was clearly supposed to pick me up was some guy… Yep. A guy in a brown t-​shirt and blue jeans… in a blue 4 door of some sort (maybe an Impala)… Which wouldn’t have been a problem if the expectation was set, but this car had regular plates… Not a Livery, and I’m pretty sure there is some sort of law that was broken… But not my problem.
So, the guy tries to explain to me how the service works… And at this point I just want to get to the airport… And goes on to tell me that they are going to charge me for the upgrade… Yep, the upgrade.
On the plus side the guy drove 80 the whole way there… Hence the 1 star.
All in all there was nothing GREEN about this experience.

I’ve used this service twice in one month for very early morning flights. I reserved door-​to-​door service and the driver was on time, courteous and got me to O’Hare on time. The price is right and the service is outstanding. I will definitely use this service again.