Graebel Van Lines

Helped my mother move from Denver to Houston. Everything was great from initial consultation, paperwork, packing, moving, and unpacking. They were very respectful of my elderly mother and of all of her belongings, both in packing and unpacking. She insisted on having the unpacking service, and the main benefit was that they took away all of the boxes and packing materials. Then I had to put everything away, but I had to do that anyway. I would recommend this company and I would use them again, although I hope I don’t have to use them anytime soon. Moving is hard!

I had a good experience with Graebel when I moved from Washington DC to Colorado back in 2007, but our most recent experience has been terrible. We need to move from Colorado to NJ, and we called Graebel again to help. We scheduled someone to come do a visual estimate earlier today, but the person (Mark Kitchen) never showed up and never contacted us to tell us why. Multiple phone calls to the local office all went to voicemail, which was never returned. Multiple calls to the national office all directed us only to the local office. There are plenty of other moving companies out there – why should I waste my time on a company that doesn’t even want my business?

We just relocated from Chicago to Denver and Graebel made the process much easier! I was incredibly skeptical after reading some of the reviews as I did not want my things to get damaged or be without my things for an extended period of time but at the end of the day, I am very glad that we decided to go with them.
The estimator came to our apartment and even gave us some tips on where we can save money off of her estimate (tip: buy your own TV boxes at Home Depot for $ 20 – 25 and save $ 300/​TV). Then we were given the move coordinator and TBH, aside from sending us the link to where we pay, they weren’t very client facing (which is fine as long as they do the work on the back end).
Our driver, Al, was AWESOME. So nice and helpful and made the stressful day manageable. He was right on time and the delivery only took a week. We did move before ‘peak times’ but the quick delivery was another plus for us.
Once they got to the delivery site, the only damage we had was a scuff on our bookcase but Al came back the next day to repair it. There was also an issue with the legs of our couch (from a previous move) and he took care of that as well. All around great service from Al.
I would definitely use them again.

Massive thumbs up for this company’s employees, who made my move from Denver to Illinois as seamless as it could be. Every person, starting with Mark (estimator) to Kim (move coordinator), and then John (driver/​delivery) and his assistants. Not only were they less expensive than other companies I interviewed, but they are unusually honest with their pricing. I actually received a refund for my move. They handled my belongings with extreme care, and the only broken item was due to my own crappy packaging. I would highly recommend these guys!!!

If I could pick ZERO stars, I would. Thieves. Robbed my company of an incredible amount of supplies. Zero work ethic. We found damaged machines that were cut into that they tried to take. If we really valued the stuff, we had to move it ourselves.

One star is too high! Bottom line, if you don’t want to have the move from hell and value your belongings, DO NOT USE GRAEBEL! Even if the competitors rates are a bit higher, you will more than make up for it by hopefully not having the problems and headaches caused by Graebel.
Positive: The sales person was professional, efficient and answered all of my questions. The packers were amazing!
Now the Negative: Once the last shuttle left my house, that is the last that I heard from the move coordinator or the company. Even after repeated emails and blowing up their phone with voice messages, I was never given the name and contact information for the driver. I had no clue as to if the truck even left Florida as scheduled. The driver did not contact me with the final weight of the truck nor did he communicate with me at any time.
Trying to find the location of my goods was frustrating. I never did hear back from the Florida office. Contacting the office in Denver was also very frustrating. I had left messages and was told I would get a call back. Finally, I had to call and demand that I not be put on hold and be connected to a supervisor or manager. After nearly 20 minutes on hold, they located the truck, which had been set in their delivery yard and been there for over two days!
When I finally was able to get a delivery date out of the Denver location, they acted like they were doing me a big favor by delivering my belongings! Spending over $ 17,000 for the move, I expected at least a little courtesy, regular updates, and prompt delivery.
I paid for an unpack and they sent only two people for a 17,000+ pound load. Needless to say, I worked just as hard as the unpackers to get everything done in a day. Why did I have to pay them so that I could work?
I have only just begun assessing the damages to my belongings. The movers who put my guest bed together put screws in the wrong place and drilled holes all the way through the footboard. Accidents happen, but why didn’t they at least tell me? They had to know they did it. When I called the Denver office, the response was, «Sorry about that, call your move coordinator.» Really?
I have only just begun to look over everything. I am not looking forward to what I am sure I am going to find.

I had a perplexing experience trying to book a move with Graebel. I took the day off work to get three bids from three different moving companies: United, Mayflower, and Graebel.
A guy from Graebel (Mark) emailed late the night before to tell me that he wouldn’t be able to make it to my appointment next day. He was terse and not apologetic, but asked me to call him the next day. I called, and he said that the people at Graebel double booked him, again not apologizing for missing our appointment, or proposing alternative times.
Instead, he asked a few extremely cursory questions about my place (how many bedrooms is it, etc.), then told me that was enough to be able to give me a quote. He promised to send the quote via email. The quote never came, and the guy from Graebel never came. I’m honestly confused how this company stays in business if this is how they operate. The other moving companies were infinitely more professional — at least they bothered to show up!

This is a horrible company. .they do not seem to understand a schedule and how to keep one. .I moved my daughter from denver to Seattle. .they were told to come on the 8^th or 9^th and they showed up on the 11^th… my daughter had flown out to start her job. luckily I was in town. Don’t use this company if you have any expectation of service

I have been professionally moved before and I have never experience such as DISASTER in my life like the one I experience on August 1^st, 2^nd and 4^th of this year.
First, my family and I were so confused to be confronted with 3 sets of movers in our Cincinnati, OH home which I later found out were not Graebel employees but contractors. This was such a shock to me. I did not know if these people were given a background check or drug testing. I did not feel at all safe nor did I feel comfortable having my young children around them. As a matter of fact, my husband caught 2 men using some of his Craftman tools without his permission and later discovered these men had in fact taken the tools (stolen them).
Second, on day 2 of the move the movers apparently failed to arrive at my place with moving supplies, the #1 essential component of the move was missing. Unbelievable! As a result, they decided to saran wrap my king size mattress without any support which caused the mattress to concave and break in the middle. All our furniture was not padded nor given any care.
All our living, bedroom and den furniture were damaged beyond repair — i.e., chipped, scraped, legs broken, discolored with ash from the inside of the truck and from the few furniture pads they manage to find. Not just the wood furniture, but I had just purchased two sets of sofas which the upholstery was ripped, discolored and scraped.
To top this, the loading and unloading was ridiculous. The movers were dropping my furniture on the ground breaking the legs.
At this point, I contacted the St. Louis Graebel office and try to reach my key contact. Instead of bringing someone here to my new St. Louis home, I got the run around and poor follow up which has continued for the last month.
My furniture is very expensive (Thomasville, Amish and High-​End Designer) and putting wood filler and varnish will not be enough for the furniture longevity. I just want my furniture replaced. I am sick and tired to sit at the kitchen table and stare at a big hole in the middle of the table because the marble was disintegrated for instance. I want this to be done ASAP.
I am just so sick and tired of this run around!!! Sick of the missing tools, furniture damage, the lack of communication and follow up by Graebel employees.
I would really appreciate anything you can do to rectify the matter.

This company was hired by our corporate office to relocate our family from Chicago
To Denver. The beginning was great. The project manager was very helpful in the process.
It wasn’t until they began packing our house that things started to go bad. The movers were putting 5 and 6 stickers on each item. Packing should have taken half of the amount of time that it did. Even the packers were talking badly about the company!!!
One of our boxes contain over 500 records. The movers were laughing at how heavy the box was and knew exactly what was in the box. To our dismay our vintage box of records did not make it to Denver!!!
The moving company will not pay the claim on the missing box!!! It has taken over 4 weeks to get a response and the claim was denied. They told me to take it to arbitration and would have to pay for the legal fees.
There are two things that are absolutely sketchy about this company.
1– the pm on the packing and moving side will tell you to up the amount of money on the liability because of the amount of items you have. You will get charged for this! Do not sign.
2– upon the final destination Graebel will tell you SPECIFICALLY NOT to check off your boxes as come off the truck because it will take too much time and because your items are the only boxes on the moving truck. By doing this you are claiming that everything is there and delivered and they have you legally because this is a legal document. Even though they TELL you not to check off boxes.
It’s a scam and a shady shady moving company!!! If possible go with another moving company because they will do everything to rip you off.
Hopefully someone in Graebel is enjoying my dead mothers vintage record collection!
Big finger to all you at Graebel.

Graebel managed to make an otherwise smooth international relocation a drawn out, painful process.
Don’t get me wrong. The sales manager was fantastic (as was the packing crew), then once you sign up you get handed over to a customer support group who are dangerously incompetent. Their inability to provide timely, accurate information was astounding. Really dysfunctional, which just adds to to the stress of an international move.
Misinformation, multiple unexplained delays, damaged and lost items that Graebel claims insurance won’t cover. If this is what you are looking for in a service provider, then choose Graebel! For everyone else I would recommend staying away!

Graebal and its subsidiary Move Management Inc. were contracted by my employer to handle my relocation from CA to WA. The coordinator assigned to me was very knowledgeable and awesome to work with. Additionally, the move of my household goods went off without a hitch. Great job.
However, the move of my auto was another story. The move of my auto was contracted out by Graebal to Auto Relocation Plus. My car was damaged during the move and I went through the proper process to claim damages. Unfortunately, the auto company was not honest and denied my claim for baseless reasons (I had clear documentation showing the damages were caused by them). They used typical smoke and mirrors tactics knowing I would have to go to court to settle my dispute which is not feasible for most individuals. I went to Graebal for help but even they could not hold their sub-​contractor accountable. I asked Graebal for fair compensation on repairs and was offered an arbitrary $ 300 good will settlement from Graebal vs. my concrete estimate of $ 1300 from two body shops. Slap in the face. I did not take the money. Very disappointed in Graebal for contracting such a sub-​standard contractor and no one taking responsibility for the damages.

One week prior to my move I get a call they can’t move me that day!!! WTF Grabel, I HAVE to be out of this house and in the new one. POOR customer service, I would not even bother call ing them!

I reached a settlement with Graebel on my missing and damaged items. The claim adjuster was pleasant enough but the process was a headache. And to top it all off, the check I was issued was NSF due to the account it was drawn from had been closed. I eventually was issued another check but geez! My advice, moving is a PITA but don’t make it worse by choosing Graebel.

I believe this is the right company. I recently had to move my boss — a lawyer — and it was terrible. I am so glad it is over. I had to pack up an entire office, move everything and he didn’t do anything. He didn’t even say thank you and actually complained I wasn’t packing fast enough. BUT Graebel was great! They came in and moved everything on a Saturday, smoothly, politely, and I am soooo grateful! Thank you! They were awesome!

Do NOT entrust your move to this awful, awful company. I do not want to give one star. We only had to do a short move — from San Diego to Orange County and it was the most horrific experience. They have broken several irreplaceable items and even broke the toilet and a chandelier in our new home. Some of the items they broke were custom made and one-​of-​a-​kind wedding gifts. They offered absoutely no apologies. Everything was thrown in large boxes with heavy items crushing fragile, unprotected items below. They were disorganized and obviously not a professional crew. The guy who appeared to be in charge did apologize profusely and has more integrity than Graebel but he is just a contractor. Graebel takes no accountability and will just send you a claim form — they don’t want to hear it. Not a single apology. While three guys «packed» us up (threw things in boxes) … one got sick and I had to go to the drug store to get something for him as he continued to get ill in our bathroom. The next day he showed up but now they were another man down. They threw boxes all over the place — just absolute chaos. Nothing is labeled. I end up in tears everytime we unpack a box and find more cherished items destroyed. Stay far, far away from Graebel Van Lines and Move Management Services.