Forum Family Medicine, PC

Dr. Quintana has been our family doctor for years. Very professional, but sincerely concerned. I couldn’t ask for better treatment.

Patient care and staff interaction was abysmal. My husband went in for a routine exam with Dr. Tormohlen and got back some results that were not within the normal range. The doctor never called to report his results to him, but instead we discovered them over a week later when we logged on to look at his results. We had to google the results and then call the doctor to try and schedule a follow up appointment. Days would go by between inquiries or we just would never get a call back. On the second appointment, the doctor requested a second blood test. He did not perform any of the other checks that my husband originally wanted and that he said he would do on this visit. After the appointment, his staff called with the results this time, but could not answer any questions. We again did not get a reply from the doctor. By this point, my husband was upset and left a voicemail stating such, though admittedly, heatedly. We just had a baby and are trying to find out what is wrong with him and could never get any answers or direct information from a doctor or medical professional. Rather than the doctor calling, we got a letter of discontinuation of care. Which is fine by us… we had already made an appointment to go elsewhere. Very disappointed, especially considering some of the good reviews we had read. Additionally the doctor never made eye contact with my husband when discussing his care and was very impersonal. After the first visit my husband said he didn’t think he cared for him, but said maybe he was having an off day. The interaction did not improve on the second visit. The other doctor was booked out by about a month, whereas Dr. Tormohlen was available within the week. Now we know why.

I went in to see Dr Phillip Quintana who was great! The one star doesn’t pertain to him at all but the staff.
Every time I go in it feels like I’m bugging them to ask a question, plus Cindy’s attitude may draw me to find another place to go to closer to home. I would recommend some sort of customer service training from management because as far as I can tell there is none..

I saw Dr. Tormohlen 15+ years ago and then moved out of state for 12 years. Imagine my surprise when I moved back to find out he’s still here. Glad to be back.

Dr. Tormohlen has been my primary physician for years and he’s never failed to make me feel valued and individual! I even moved overseas for a few years and upon return, he still made me feel like family! I love this office. Very clean and very friendly.

I found this office to be incredibly unprofessional. I should have known what to expect after my first visit when I saw the way other patients were handled by the reception staff. I was incorrectly rescheduled after missing my first appointment. Apparently the policy is to drop new patients after they’ve missed their first appointment though I was not informed of this and rescheduled anyway. Once I showed up for my rescheduled appointment I was informed that they could no longer see me anymore and that I had been informed of this though I hadn’t. Overall I found the staff unprofessional, snappy, and clearly inept.

Overall my experience with this office was palatable. The receptionists were more or less efficient. Could have been a bit more pleasant, but they got the job done. Was annoyed that I had to come into the office before they could make an appointment because I was a new patient, so I had to wait a while. But, it looked like they handled returning patients pretty efficiently from what I observed and I live really close by so it wasn’t too bad. I saw Dr. Quintana, who was great (see my separate review).