Fitzsimons Credit Union

FCU has been my main account for over 6 years now. They continuously show great customer service. Lavonda at the call center is genuinely nice and always helps me figure out how to resolve issues I usually have created myself. I am very happy with the service and integrity FCU shows me on a regular basis.

I walked in to apply for a membership, on my lunch break from work. I was directed to an empty desk, where I proceeded to wait for 25 minutes. I have to give 2 stars instead of 1 because the teller did keep checking on me, and Susan was very apologetic for the wait when she did meet with me.

Worst credit union I’ve ever worked with that’s worse than a bank. Bad service, rude employees, etc. Very unpleasant experience.

If I could give this place negative stars… I would. I have been a lifelong member so knew what the experience was like when it used to serve just military families – during that time, Fitzsimons was my only financial institution – it met my needs and had good customer service. Ever since it has opened to the world, the experience has become miserable. I guess they think they can get away with treating clients so poorly now because it’s not just military clientele and they know for every customer they lose, someone else will bring them their money.
First let’s talk about the phone customer service – long waits, people that are short and rude, can’t seem to get information and when they transfer you to someone’s voicemail… good luck ever hearing back.
Second, can we please come into the 21^st century when it comes to internet and mobile banking? Such limited functionality online and via the mobile app – painful.
Third – all the fees. I thought one of the main advantages to a credit union (as opposed to a bank) was that it was member owned and supposedly had limited or no fees. What a joke. Seems like they keep adding fees and don’t ever notify you. If you’re going to charge me fees to use my money, than at least pay some people with an inkling about customer service – where is that fee money going anyway?! Certainly not to hire good people or invest in modern technology…
Bottom line, join a bank (for all you military folks – USAA has been amazing) and avoid this place like the plague. All you get is sub par service, fees for trying to use YOUR money, crappy service, and merely lip service if you try to bring forward any concerns – but nothing changes for the better.

We have recently noticed that phone calls are not getting returned in a timely manner.
Also the hold time waiting to speak to a customer service representative has gotten
excessive, 20 minutes on hold recently. When I finally made contact with someone, I
was promised some information I needed would be emailed to me. This never arrived.
Now they have completely changed their computer system. The old one was fine
(«If it ain’t broke, don’t fix it»). Will look to change to another credit union soon.

WOW, Just walked out of Fitz with a smile on my face and $$ into my Checking Account!
I work Full-​time and overtime but I do get myself in the red at times and this CU always
has a plan to help me out. The personnel like Jessica N. and Arely M. are the BEST!
They have an open ear and options to help me find the best direction to go!
This CU is REALLY for the people.

I love this credit union. Its small enough that you don’t feel like a number and you are looked at as an individual. I keep my business and personal accounts here and was please to leave Wells Fargo to join 1.5 years ago! If I have a question I just call or email and the response is almost immediate! Great place to put your money!

This place does not like to return calls. I wouldn’t trust them with one red cent of my money.