Firestone Complete Auto Care

I think this place just went under a management change and I am very happy to say I had a great experience here.
The guys were very respectful. They took the time to explain everything to me. They were transparent in telling me my tires and battery are still in good shape but showing me how dirty my cabin filter was. They guided me to coupons on the phone app and applied an additional one I got in the mail. They were not pushy at all and I felt like I could trust their recommendations.

Total customer service and customer experience fail! On 4÷10÷2014, I went for an oil change and this store (store #303 776) did not do the right service the first time and the service advisor on duty, Manny, was unprofessional and unethical. In fact, based on Manny’s behavior and attitude, he’s a dick-​ish jackass.
I specifically asked to use a synthetic blend 0W-​20 oil and the invoice shows that the store used 5W-​20. #fail
I asked Manny to check the air pressure in the left rear tire because I thought it was a bead seal due to the harsh winter (i.e., from salt, which causes corrosion in the seal between the rim and tire) and I told him I physically inspected it myself for foreign material. He repaired the tire without my authorization and magically he showed me a nail. Manny makes a used car saleman look reputaable. #jackass
If you value the integrity of your car and the safety of your family in that car, stay away from this store. This brand is a fail, the service advisor is a fail and my service and experience is a fail.
Buyer beware and stay away!

Totally untrustworthy — After going here several times we noticed the quote on the phone is always around $ 300 for some strange reason. After letting them do the work we needed on the transmission lines — my husband was changing the oil the next day and noticed they had not changed all transmission lines and the bill said they changed the trans cooler — and they never did. After approaching them they lied saying that’s how it comes out on the bill. After much arguing — we finally we got half of our money back and a free oil change — Do not trust them one bit. Stay away!!!

The catalytic converter was cut off of my vehicle. I was please to find out that all I had to do was pay the deductible and my van would be fixed. We took it to Firestone and received 1,300 estimate. Josh was very helpful and faxed all the info to my insurance company. They insurance gave approval the next day for van to be fixed. Great, we dropped it off and they said it would be completed the next day. I called they said it was almost finished and they would call me as soon as it was completed. I never received a call back. I called them and my van had been completed for hours and just waiting for pickup. I said I just want to confirm I pay you the deductible and my insurance co has made payment arraignments with you? He said I must pay the full bill, they do not deal with insurance. This was not what I was told when I received my estimate. To confirm I called my insurance company. They called Firestone for a tax I. D number and never received a call back. Allstate was waiting on the number to make payment arrangements. Since a call back never happened they were mailing the check to me, but if they got the tax I. D number arrangements could be made. Called Firestone back, the guy who answered the phone laughed and said I have no clue what that number is, you will have to deal with my manager tomorrow. I asked if he could leave a note and this could be taken care for in the morning. I called Tilton the manager this morning, and asked if he had spoken to Allstate, his response repeatedly was” mam, I spoke with your husband”. I told him my husband is at work and I am the person dealing with the situation, its my van and I need it today. Once again once again said «mam, I spoke to your husband.» Can you tell me what you spoke to my husband about, he seemed very annoyed that I couldn’t just call my husband at work and get the details. So he finally said its his personal policy not to take payment from the insurance company. If I want to write the check for the full amount I can pick up my vehicle. I told him I was calling Allstate. Once again he said «mam, I have spoken to your husband’. Told me to have a blessed day and praise Jesus. He then called my insurance company and told them I was am hysterical female, Allstate said I have no idea why they are unwilling to make the arrangements, that 99.9% of shops have no issue with this. Tilton will take payment from them if the adjuster drives over and hands him a check. after 2 hours of phone calls, an adjuster from my insurance company is going to drive over and cut them a check today. Allstate has been fabulous about this whole matter. They like me, can not believe how difficult Tilton has made the whole process. Yes, I could have written them a check and waited the 7 – 10 days for Allstate to mail me a check. If that is Firestone’s policy, I should have been told that from the beginning and given the option of doing to another repair shop. In today’s world, a lot of people do not have an extra $ 1,300. Tilton, acted like a total chauvinist! I did speak to my husband, who was so confused because he like me thought the whole thing was going to be taken care of by insurance. He did tell them to call me as its my van and he was at work. In conclusion, I would never recommend them to service even a toy car.

We recently went to this facility for new tires. It is very clean and always looks busy, so when the time came for my husband to get new tires, I recommended he go here. I had a good experience at the one by Woodfield and expected the same here. He come home spending $ 900 on an alignment and new battery, with a huge list of things they recommended be done. Later that night, he ran an errand and none of the dash lights were working. This was NOT a problem before the battery (that he wasn’t having any problems with before they recommended replacing). I went with him to take the car back and give him a ride. I told the service tech that it sounded like a grounding issue from the new battery, and he said it was probably just a coincidence. I told him I didn’t think so, and asked if they would be able to look at it the same day since it was dangerous to be driving with no dash lights at night. They kept the car for about 4 hours and said they changed a fuse and the lights were working again. They also said one of the high beams was out and they cost to replace the Jeep’s headlight was high. So, we said pass and just picked up the vehicle. 2 days later and the back brakes blow out all over I-​294. I don’t believe in coincidences like this. We are lucky he was able to get to a local repair place in the city and get it fixed without being stranded during a snowstorm.
I do NOT recommend going to this place. A waste of time and money.

This place is absolutely untrustworthy. I am shocked at the fact that an enthusiastic positive review exists.
This place is a minute away from my family’s home so we’ve made multiple mistakes in returning there. I’ll catalog 3:
1. It turned out we didn’t buy a tire warranty we were certain we had bought.
2. It turned out that the special lug nut remover from my car was missing. I had to buy additional services that came out to $ 10 more than the «worst case scenario» price I was quoted.
3. It turned out that the special silver air caps for my tire were accidentally replaced by regular black caps. Luckily, I noticed almost right away and my caps were returned, not before the dishonest manager put on a show loudly asking if anyone knew what I was talking about. Meanwhile, the honest manager walked around through a side door with my caps.
If I were to go into details, you would think the shop was run by professional criminals. I cannot stress this enough: save your money and your sweat and tears. Go somewhere else and don’t take multiple visits, like we did, to avoid this place for good.
Also, Firestone Corporate, take control of your reputation and train these guys or replace them with honest professionals. I know mechanics, and the dishonest mechanic stereotype isn’t the only way.

No! Don’t go here. They will try to sell you into all kinds of repairs that you don’t need, try to get you to obtain financing to buy the repairs you don’t need, all the typical BS you get from shysters.
TWO of my neighbors had work done here as well, and both had to take their cars back because they were not repaired correctly, both had to wait more than a day for their cars.
Stay away, this place is a big time rip off!

This place is GREAT, you can really trust most of the people who work here. I especially like to deal with Chuck or Rich (the manager), I don’t like Tom that much. The technicians are all top notch.
Please see my blog for more details and reviews.
I can’t believe I have never written about them before, but it is actually an enjoyable experience to bring the cars in here!
I have two older cars and when I take them in for an oil change the DO NOT try to sell me air filter/​pcv/​whatever like the quick lube places. When they recommend maintenance it is necessary, and usually at least ½ the price of the dealer.
They have done a lot of work for us over the past three years and there has never been an issue with the work. Best of all with the Firestone credit card its a $ 20 oil change, and 90 days same as cash. They also send great coupons.
If you want an easy experience with someone you can trust stop in!