Firestone Complete Auto Care

Horrible service!!! Where is the negative stars! Like always they never have time and they are always busy, you have to schedule your broken car way in advance! What a joke, they should shut this place down!

I’ve had my vehicles over the years serviced for minor things (i.e., changing tires, alignment, oil/​lube and wipers) at this Firestone mainly because it’s close by. I recently went there to have a vehicle inspected for safety and overall mechanical soundness. Frankly, they missed a lot of things like a weak battery, sway bar, spark plugs with wires, and some leaks. I recommend only using this store for minor issues.

I have been coming to this location over a year. Always a good experience. Till one incidence a guy tried to charge me a ridiculous amount for a new tire after mine popped 24 hours after they removed a nail. Blah blah blah. I was not a happy camper.
Angela came right over and made things better immediately. If it wasn’t for her and another mechanics taking the time to help the situation I probably would never go back.
Thank you Angela!

Since my first ordeal of bad experience, the store mngr Patrick and his area mngr expressed their apologies, so I decided to give them another try (though there are plenty of Firestones near by). This is my third visit and I’ve been treated much better, even got a courtesy call re my new appt and told it’s hectic could take longer, so I called back and they worked with me by having me bring my car sooner. Thanks for the call and the better service.

Good group of people here. I came here because Big Olé Tire tried selling me services I did not need. The Firestone people are honest and will work with you in price. I have not had any negative experiences here and have been coming here for about 2 years.

We have taken our vehicles in to this place on a few occasions. Oil change, wheel alignments, brake problems, and a few other things. A few weeks after one of the oil changes we had done there, we discovered they had shorted us at least one quart of oil! Are the mechanics losing count after a couple of quarts?
Each time, we have gotten «bad news» on additional mechanical issues needing to be fixed/​replaced. They did this twice to us, and my husband was suspicious. Each time he got a second opinion and each time the competition found nothing related to Firestone’s claim for needing extra work. Taking our vehicles elsewhere has saved us time, money and hassle.
I agree with another reviewer about the manager — seems like a nice guy with a lot of head knowledge and suave customer service skills — but you can’t run a business on these things alone — they just aren’t enough to make and keep repeat customers anyway. I suspect this place operates on mostly new customers.
Note to Firestone: you need to do better and right by your customers. Give them what they paid for and then some. Keep prices more than reasonable and tuck in some freebies. Admit it when your mechanics make an error and then offer fair recompense. Tell your customers when you scratch the paint. They’ll respect the honesty!
These are just a few of the things that we would appreciate. I’m afraid for us, however, it is too late. We will not be going back.

They always give me a great price and do an amazing job. They also never try to add on or force me to get anything for my car that it doesn’t need. My husband and I both come here for both of our cars needs.

I’ve used services here before and was pleased.
This last time the service was good too but I felt like the prices were unreasonably priced. They did try and work with me to see where I could save money but since it was a lot of money I really wanted a second opinion. Once I got it I had to go with the second option instead of Firestone.
I had made an appointment but they didn’t really see my car until later. I understand that sometimes they fall behind but I was waiting for quite some time. So by the time they told me what it needed AND I gathered my research it was too late for them to help me that day… which again, ended up being better since I got a second opinion.
They do a pretty good job but i saved about 30% on the original quoted price. That’s a lot of money when dealing with matters of the automobile.