Fifth Third Bank

I have been banking at this branch for a very long time. The manager, Jenny is absolutely an excellent person to do business with. She is very knowledgeable and simply put… gives excellent customer service. I’ve had interactions with all of their staff and they have never disappointed. I quickly am greeted when I enter and although sometimes I have had to wait, once its my turn I am thanked for my time and my transactions handled quickly. I’d say my only complaint is their sometimes lack of staff, although I have to say that I’ve noticed that it’s the same in just about every bank I visit. THIS IS BY FAR MY FAVORITE BRANCH

I haven’t been banking here very long, three months actually, but so far I’ve been very happy with the bank and this branch – which I’ve come to five or six times (I should also note that I’ve always gone inside). When I first made my account with this bank, one of the ladies who works at this branch came to my job – which is just down the street – and was able to do pretty much everything there; she called me later to let me know everything was set up and to give me my temporary pin so I could set up my online account. It was all so simple and smooth, and huge bonus points for not charging me for direct deposit or any monthly fees (which is contingent on maintaining a very reasonable account balance).
As far as service goes, it has been great since the beginning, and I’ve even received a few emails from the lady who set up my account just to make sure everything was fine and that I was happy with my account – very appreciated. It was also easy to set up my card for use overseas while on vacation, though the only disappointing thing about this bank is how expensive it is to use my card internationally. I, personally, would have appreciated a heads up on the rates they charge on top of the rates charged by mastercard on top of the rates charged by the bank that owns whichever atm is being used, but no such luck. It was only after calling customer service and asking more questions than I should have had to ask that they finally told me the relatively substantial rate they charge, and the rate charged by mastercard, though, naturally, they couldn’t tell me the rate that any third-​party that owns the atm would charge.
So overall I’m still very happy with my bank and my card, but the next time I travel overseas I’m going to either get a capital one card or open up an account with another bank that has branches where I’m traveling.

Now, I really like my bank in general, but this branch… Slowest. People. Ever.
I can’t tell you how long I’ve waited at this branch for a simple deposit, with no one else in the lanes. And it hasn’t been just one time either. Every single time we go, we wait a ridiculous amount of time. I avoid this branch like the plague.
We did go in once to set up a business account for my husband, and that went very smoothly and quickly, and the woman who helped us was very nice. Because of this, they get a little props. Too bad this is the closest branch to me though, because otherwise I would never be showing my face around here.