EXpressToll

Expresstoll is a scam. Their site is impossible to access if you don’t have an account number available, and the account number is not presented on the bill.
In lieu of using their fraudulent website, I called their billing phone number. It said I owed $ 10.35, like my mailed invoice said. I input a new credit card, but the system threw me over to an operator instead. She proceeded to tell me I owe over $ 20. I asked how that can be when I have two other sources, including the Expresstoll automated message, that said I owe half that much. She told me I could wait and pay the late charges, or pay the $ 20 now. I replied that I couldn’t trust her when to other pieces of data disagreed. I was told I could wait for a new bill with the $ 20 amount, and I replied that if that was the case I wanted any late fees waived. She refused. I told her what she and Expresstoll can do with themselves.
I’ll wait for Expresstoll’s attorneys to bill me. At least I know what I’ll owe those shysters.
Never use this scam. You’ll owe yourself another tank of gas every time after you deal with their billing services.
As a follow up, I tried calling a second time. Since I was upset, the snotty operator said she didn’t want to deal with me and put me on hold for about 10 minutes.
I finally hung up and tried again. The third operator was quick to waive any late fees, without my even suggesting it. She was very nice and took care of me right away.
This speaks to terrible training and quality with their billing representatives. Obviously some are lazy or just don’t want to help customers. That doesn’t inspire my confidence anymore, but I’m relieved to know they have at least one competent person in the organization.

Freekin, Stinkin greedy pigs… now you can’t even drive the HOV lanes without paying ‘em $ 15 for a ‘switchable’ transponder… even though I have two of the old ones that they have «deactivated» on me. Fine! Out of principle I won’t use the toll roads and the money-​hungry jerks can do without!

I replaced a cracked windshield yesterday and the installer said he removed my pass sticker, and it couldn’t be put on the new glass. I’m not sure why that’ the case, but he just said that’s EXpressToll’s policy. So, when I got home, I called EXpressToll to ask for a new sticker and they told me I should pay $ 15 for the new switchable one because of the new toll lane (s) on Hwy 36. Dang! Ok, yes I live in Boulder, but I don’t work in Denver and I very rarely use the express lanes anyway. So, I am not going to do that. It’s simply outrageous that I should have to pay for the new switchable thingy when a sticker has been fine for me since the day they moved to this option and took out the manned tollbooths. I don’t make the drive to Denver much and when I do, I usually avoid the high traffic times. If I can’t avoid those times of high traffic, then I give myself plenty of extra time to make the drive. The only time that doesn’t work is if there’s an accident, a game or concert down towards Broomfield or in Denver, or someone like the V.P. or Pres. comes to the area.
Anyway, when I was on the phone with the Service Rep. for EXpressToll, I also mentioned I wanted to change my phone number (had an old one listed) and my credit card number attached to my account. The Rep. was friendly and I thought she’d gotten it all handled, but when I got the confirmation email, I found some info wasn’t changed correctly. Oh well. I’ll have to call again.
As for using the tollways, the one I use is the most is the one to the airport, but only if I’m running late or think I’ll hit high traffic on Hwys 36 or 70. For the time it shaves off, I can’t complain. It’s a very good road. I’ve traveled a few other tollways in my life (Florida, New York, California, etc.) and usually cursed myself for ending up on one, but honestly, I’d say they are better than being stuck on a highway that will delay me by hours, and I’m happy I have the option.

I didn’t give this place 5 stars due to the horrible, barbaric customer service I received from Cristina reference # 27. I wasn’t going to deal with someone’s horrid behavior so I asked to speak to someone else and to my surprise she actually transferred me to the supervisor Ana.
Ana was über friendly and so helpful with my all of my questions as well as with my bill and closing my account and she made it such a smooth transaction. THANK YOU ANA!!!:)

A toll road is just that. It cost money which all we wish it didn’t, but once you get passed it… It’s the nicest, clearest road. When it snows, it’s the ONLY way to go. I have an account, I’ve never been in collections, I pay my bills. So if you do the same, I don’t see where you can go wrong.

Toll roads are pretty much an anomaly out here in Colorado. You don’t really see them at all except here on 470. If you go to Kansas there is one, an anomaly of itself as you head to KC but not unmanned in their service. Next up if you go south would probably be Dallas, North is nothing doing and west you won’t see anything till the coast. An anomaly indeed. Sure the traffic can be bad if you take the other interstate options through Denver to get to the airport but overall Denver is a small enough city you can get where you need to go in a reasonable amount of time by just taking the free interstates and with a little bit of planning. My toll seems cheap for six bucks… I guess. Probably the one and only time I will be going on this road. They said they needed a part of 470 to be a toll road to pay for it but now they probably have and are just raking in extra dough. Even though small in expense I don’t need an extra one when going to the airport. In the future I will be avoiding the anomaly.

Wasn’t really that excited about the price change a few months ago– but 470 is really convenient when heading to the airport. I live on Parker/​aurora border and super easy to jump on and get there.

Pricks! Avoid these crooks at all costs. Just drive around it.
I used the tollway from DIA out to my office in Broomfield twice in
recent months, and when I received the bill, I set up an auto pay
account online, and thought I was all set.
I received another bill, logged into the account, and it showed a zero balance, so I disregarded it as a double bill. When I recently got another with late fees attached, I called the number, and the operator informed me that there are two separate entities that charge for that stretch of road, and my auto pay was no doubt set up with the other folks.
There is no good indication of the double billing on the roadway, evidenced by the fact that I missed this twice. I am not opposed to paying for my travel across the stretch, but I am a bit upset about the late fees. I asked the customer service rep if it would be possible to waive them due to the confusion, and she basically told me to pound sand.
So, they can all eat a bowl full of crap and choke on it. With any luck, word will get out that they are a bunch of dicks, and they’ll all lose their jobs and go hungry.
Hey EXpressToll — see what $ 10 buck in late fees gets you? I will never again use your road. Neither will the people that work for me. I promise that $ 10 dollars in late fees just cost you hundreds in revenue.