Dunkin’ Donuts

Worst customer service experience of ever had. Understaffed during busy times and frustrated owner comes across to the customer. Hopefully the owner will sell to competent and proficient owner in the near future so we could have a quality Dunkin’ Donuts nearby

The coffee tastes burnt, and everything is super high in calories. The pumpkin spice latte I had the other day tasted more like fake pumpkin and a cup of sugar. It was so sweet and so nasty. It’s not necessary to at that many calories to a drink.

I really love this location. Every single staff member is always so cheerful and welcoming! They always greet you with a smile whether you are going through the drive thru or going inside. My food and drink always come out the way I request and I have never had any issues with my order nor the personnel. I commend the management at this store for ensuring that all the employees understand what good customer service is.

We’ll start here because it is my first review. Right. By. My. House. The coffee is great. The savory food is hit or miss. The donuts are solid. Here’s where ya get me. Service. Overall, average. I hope the bad experience I had today was not a reflection of future trend. Today, I said I may drive to, and walk in, to Starbucks.

This is the worst doughnut place ever! Their customer service sucks to the highest degree. I have been to this location 2 times. The last time they i ordered 6 doughnuts stuffed into a bag and one that completely had all the icing wiped off because it was face down at the bottom. Honestly these people just dont care.

This is the worst Dunkin Donuts I have ever been too. I had such high hopes for this location as it is less than a mile from where I live. Let me share my experiences:
Visit 1) My wife and I both ordered coolattas. We waited through the drive through for 15 minutes. When we got our drinks, they were entirely liquid. They are supposed to be icy. We went in to complain about it and were told that their machine is acting up. We waited another 10 minutes for them to remake it. The ones they gave us were only slightly icy. We decided to give up and left.
Visit 2) I ordered what I wanted myself and a plain, untoasted bagel for my wife. I had to repeat myself that I wanted nothing on the bagel. After I ordered, they told me to wait for my bagel. I was a little confused why the person couldn’t just turn around and grab a bagel. When my bagel came out, it came toasted with cream cheese. I asked for them to correct this. I was told to wait some more. The next bagel was plain, but toasted. I decided to give up and leave.
Visit 3) My wife ordered a coffee with cream and sugar. I ordered an iced green tea. We were told that they ran out of cream and green tea. How does a Dunkin Donuts run out of cream? My wife ordered her coffee with milk and I got black tea instead. The tea that I got was way over brewed. It was so bitter that I had to dump it after a few sips.

I’ve been to this location three times. They are always out of some sort of donut, usually my favorite one the old fashioned glazed. We just went back tonight and guess what, they’re all out of every doughnut in the store so they’re closing early. What a shame :(I’ll never go back to this location again!

So, I have not been to a Dunkin Donut in several years and I detest drive thrus to the point that the only way I will go through them is if my puppies are in the car. This is a 24 hour location and, apparently, the guy working there doesn’t want to do his job. He decided to wash the floors so no one could come in and directed people to go to the drive thru.
This is the closest Dunkin Donuts by my house but it will be a cold day in hell before I will come back here. Voodoo Doughnuts knows the magic is in the hole and had much better customer service.

Customer service blows. I don’t expect much from the coffee so I can’t complain about that but multiple times they messed up something that I ordered. Can’t come here again…

How can you go wrong, it’s Dunkin. Yum! Always had quick and excellent service, and glad they are stocked on their donuts and bagels throughout the day. I will keep coming back.

I like the coffee and food, hasn’t changed since I left the east coast. It’s better then the over priced other coffee shops.
I highly dislike the location and drive through! It’s a poor design and is nearly impossible to find parking on the weekend when all you want is a coffee and donut.

The night crew here is awesome. That’s when I recommend you come to this location. The day crew sucks. They mess up orders, are rude and are a bunch of disgruntled millennials that HAVE to work cause mommy and daddy won’t give them an allowance. However, you don’t need to worry. Let the night crew get in and serve you. They’re awesome and so are the drinks made. You know they’re made with love with a side of humor to add. Talk to them and get to know them. They’re really good people. Skip the day trips and become a night owl. You’ll appreciate this location even more!

This place gets the
«Meh. I’ve experienced better.»
They need to at least be on par with other Dunkin Donuts. Can start with employees who understand the theory of giving great customer service.
Good luck!

Ignoring the fact that donuts aren’t healthy anyway, I’ve given up on this Dunkies. I’m a Boston girl through & through and so I am also a self-​proclaimed «Dunkie Junkie». I even have a shirt that says as much. When we moved into the area this particular store had just opened, and I actually told my husband «it must be fate» since Dunkies is so rare in these parts.
Also ignoring the fact that people around here tend to treat the act of ordering a dozen as a grand decision-​making affair and therefore TAKE. FOR. EVER. in making their selections, I still can’t be giddy about this location because they always seem to screw something up with my order.
Unless you keep it extremely simple, they will screw it up every time. Just this morning, I asked for a «bacon & egg, no cheese on a toasted multigrain bagel». I saw the girl (who was very sweet, I have to say) correctly enter my order, and yet I still got cheese. So then I had to wait AGAIN for them to remake it, and when they brought me the remade order, they unceremoniously just said «here you go». When I opened my bag to verify that it was correct the bagel was just dumped into one of their sandwich wrappers without the nice neat little tuck & fold that they’d managed with the first sandwich. I found that off-​putting as small of a thing as it was.
A few weeks ago, hubby & I went through the drive through hoping for an afternoon treat & ordered a couple coolatta’s. At the time of order, they didn’t tell us the machine that makes the coolatta’s was coming back up after having been out of order. If they had, i would have just asked for an iced coffee. I get to the window, and they hand me my «coollatta» which was basically just liquid. Not frozen at all. We had to wait 10 more minutes for the machine to «come back up» and when they remade THAT order, it wasn’t any better than the first drink. We gave up and left with our very disappointing beverages.
When they first opened, I felt they were spot on. Since then, though, it’s just rapidly declined into a pile of nonsense. They only reason why it’s still so busy is because it’s the only Dunkies in the area and we all return hopeful that they’ll jsut stop sucking. I, however, have given up on this location, and will find somewhere else to get my unhealthy breakfast treats.

Not sure what was going on sign said steak burrito 5 they put the sign up hiding the 99 cents. Then he messed up my order a grilled chicken sandwich became a sausage egg croissant with tater tots and my black coffee had cream and sugar. Probably won’t be back any time soon. Plenty of other places that can post signs and get orders right.

I am soon happy they are in Aurora! Smart to be right by a high school as well. Their drive thru is quick and efficient. They have delicious drinks and the best tasting crime filled donuts out there. I know that of they were around on more places I would buy them more often. Their cinnamon donut is to die for of you like cinnamon and cake donuts

To me Dunkin is as good as it gets for Donuts. This location seems to be doing pretty well in all areas. The drive through is quick and haven’t messed it up for me yet. Inside moves pretty fast as well. I like the app and it’s saved me a few bucks from time to time.
The staff I have come into contact with have been friendly, even at 5:30 in the morning. My favorite is still the Chocolate glazed. Just one and I am good to go. So glad it’s close to home.

I think if you have lived on the east coast for any portion of your life, Dunkin Donuts means more to you than others. I am lived in NC for awhile and DD was a daily stop to get coffee and a honey glazed chocolate cake donut. So I think fondly of their delicious sweets and coffee!
I was so psyched when this one popped up on Smoky near Buckley. Not too far from my house and easy enough to get in and out of when I need donut fix.
We stopped in on a Saturday afternoon and the line was 10 people deep, mostly ordering coffee drinks. I can’t say I thought the counter help was that friendly, but they got the job done — even if it wasn’t with a smile.
We went to get a dozen donuts and their selection was limited, but not bad for a random Saturday afternoon. I personally love the glazed chocolate cake donuts and the strawberry frosted. Plus their breakfast sandwiches are good too!
Glad to see them in neighborhood. I look forward to getting my sugar fix when I need it!

Service here was excruciatingly slow. There appeared to be about 8 people in the back milling about and not doing anything, and only 1 person checking people out — very slowly.
We’ve been wanting to come in here since they opened and finally managed to do it. Grabbed a dozen for around $ 9 and every single one that I tried was awesome. I’d come back in a heartbeat even if it was horrible service!

I have been watching the construction on this new location for the last couple months. It opened just last week, and I was able to get in during the last couple days. The line was slightly out the door, and was dominated by students from the local high school. Despite this, the line moved relatively quickly and the workers seemed to be putting in some real effort. The pricing was as expected, and the flavors of the donuts and my iced coffee mirrored what I experienced when I went to Dunkin’ Donuts in New York a couple years back. The drive-​thru line stretched to Smoky Hill, but also seemed to move at a good pace. I only witnessed one driver cursing out another for a real or imagined offense.
So, why three stars? I think that this is an accurate reflection of the taste and quality of the products available here. Everyone has their personal preferences, and while I do not dislike DD, it does not exactly excite me either. The iced coffee is good, not great. The donuts, similarly, seem serviceable, but not exceptional. My raspberry filled were somewhat smallish with a moderate amount of filling, and the flavor did not really pop. The maple glazed was similarly acceptable, but nothing to phone home about. So, I am glad this place is here, and happy to have it as an option, and I know some transplanted Colorado dwellers are overjoyed to have a chain which they grew up with available, but for me, it is A-​OK only.