Broadview Kennels & Grooming

I’m with Sarah S. — our puppy lived, which is about all I can say. He came home wet, cold, shaking and smelling from the «skunk smell removal spray» that they doused him with, and had dried feces stuck to him in two places. He also gained considerable weight. Needless to say, we won’t be back. I’d give zero stars if I could.

I had surgery on 4-​19-​2016 and had to be in the hospital until 6-​3-​2016. The kennel I had arrangements with canceled at the last minute, so I had to find another place fast.
I had used Overland Animal Hospital & Pet Resort in the past, but while I was not unhappy with their services, it was simply too expensive for me to leave two cats there for that amount of time. It’s pretty luxurious, with web cams in the rooms, etc. but I really didn’t need that.
Bill was very helpful (the manager, I don’t believe he’s the owner) and the entire stay was under $ 1000, all told. Kris, the «cat lady» took excellent care of the cats and played with them every day. One is 9 and the other is 6, and only the younger one had been boarded before. Otherwise, neither has left my apartment since they were 20 weeks old. She even sent me video of the youngest being sneaky and trying to get into the cat food tub (for fun, not because he was in trouble).
A friend of mine visited the cats a few times because I was unfamiliar with the facility, and took pictures to give me. The cat condos are very big, they each had one with a sliding door between the two that could be shut for feeding time. (My youngest cat wants to eat ALL the food lol. He isn’t mean, he’s just selfish and naughty.)
The kennel is very clean, the litter is changed daily and scooped several times a day. They accommodated my feeding schedule and even gave prescribed treats that I provided. Be advised that the state requires all animals to be vaccinated. Since mine never leave the house, they needed all four but I just had the vet do it the same day and fax the proof over. I believe that dogs might need to be vaccinated for bortadella a week or so in advance for it to be effective, so check if you’re leaving dogs. But cats can be done the same day.
There are more lush pet «spas,» but if you simply need a clean, roomy, secure place to leave your pets and not have to worry about them, you really should try Broadview. You won’t be disappointed!
Thanks Kris and Bill! I’ll be back whenever I need to board my cats!
Elaine Ware

I need to update my review. After contacting Broadview in November, I was quickly contacted by the owner and was offered a refund or a redo. We chose to have our dog regroomed and the owner completely oversaw the process. I have never seen our pup look so good! We just took him back today and we so thrilled with his groom job and also the personalized service we received.
We also recently boarded our cat. They instantly recognized that this was a stressful time for our cat and put her in a location where she would be comfortable. They took her out in the evening to cuddle with her. They cleaned out her carrier. We are so thankful the she was in such great care!

Thanks To The Staff at Broadview kennels for taking care of our dogs Nina & Zena while We Were out of town. Their nails looks Great, Thank You So much. Will Be using you in the future :)

Had our dogs there for 8 days over the holidays. The employees were nice and my dogs took to them well. My dogs came back fine with minimal behavioral issues. They smelled awful though. I suggest probably getting the bath service before pickup. But, their bedding smelled awful as well. Didn’t have this issue at the last place we used, but it was a much smaller volume facility.
There is apparently a policy that they will not take your dogs with harnesses, but was not presented clear to me when I dropped them off. My dogs were taken with the harnesses and I even told them I put two extra ones in their bag with the bedding in case those broke during their walks. Had a bit of an issue getting back our belongings when we picked up the dogs though. They didn’t give back the harnesses or food containers. When I called to see if they could look for our belongings, the owner seemed more concerned with reprimanding her employee that didn’t follow her policy about the harness than the fact that we didn’t get all of our belongings back. Honestly, she was just rude and condescending. Sad, because the employees were great. Supposedly she fired that employee (sad again) and threw it in my husband’s face. I had considered taking my dogs here for training, but I just can’t deal with the owner’s sour attitude and disregard for a client. I’m hoping she was just having a bad day and isn’t always that rude to people.
But, for the price it seems like a good option. I suggest making sure that the person that signs you in writes down everything you bring for your dogs. They only asked me what type of bedding and toys I brought, so probably didn’t think to list their food or leashes/​harnesses on there as well.

My dog lived. That’s about all I can say.
After 9 days I picked him up smeared with dried feces. It took them 2 trips to find the bed that allegedly he had in his kennel the entire time. Most disconcerting however is that my dog lost a fifth of his body weight in just over a week. I took him in weighing his standard 24 and a half pounds, and brought him home weighing 20.1 pounds. At no time did I receive a phone call or any kind of contact saying that my dog was not eating was sick or was not doing well. I would not recommend Broadview kennel even though they seem accommodating and the price is certainly competitive.
In the future I will pay more to know that my dog is being well cared for, well loved, and to be able to get a little more information about his stay from the staff.

I’ve been using this kennel for about four years with the current management and previous management. I board my rescue cattle dog mix and my tabby cat here when I have to go out of town and an occasional day boarding. I also utilize their grooming services for my cattle dog mix. The groomers are very careful with her because I explained about her anxiety, she is much calmer now. The kennel people are good with my cattle mix and the cat kennel person, Trisha, is great with my tabby cat. I genuinely appreciate everything Broadview Kennels, Grooming does to ensure my animals have good boarding and grooming experiences. I will be bringing my pup in for training too as I understand they have a good training program!

Whoever answers the phones is RUDE. Just FYI: a phone call is your first opportunity to gain business. If you can’t get that right, I’m not trusting you with my 4-​legged fur-​balls. Blows my mind that people can be THAT rude to people they don’t even know, let alone a potential customer. You may be inexpensive but it appears that’s all you have going for you!

In response to owners post I did not ask about discounts. As far as I was concerned I knew what we where going to pay when I walked in to pick up my dogs. I.e. Stay x number of nights plus one walk equals x amount. I was surprised by the extra fees when I went to pick up my pets as anyone would be 2. There was 100% blood there and the area was new per the vet at broadview! Why would you pay for something that didn’t happen at your place of business after arguing and being so rude and ADAMENT that I brought my dog in like that. The point is as I told her my dog was injured while in their care. Was it life threatening no but instead of customer service and an apology I got called names and was treated very rudely. My advice to her would be to take a customer service class or two and don’t attack your customers because they question the extra charges on the bill and how their pet became injured while in their care.

If I could give 0 stars I would. I’m not going to write a lengthy review complaining customer service because the most important thing to me is the well being of my boyfriends dog, Jack. He was returned to us so skinny I can see every bone in his body. One of his paws is covered in blood. The first thing he did when we got home was run to his food. He is SKINNY to the point where it’s scary. Truly disappointed. Do NOT bring your dog here.

I’ve been using this kennel for a week now, my two dogs seem happy and healthy. The staff is great, Mattie at the front puts off a super positive vibe and everyone there genuinely cares about the animals. Any one who rescues dogs is good with me. I would recommend this kennel to anyone.

My family has been boarding our pets at this kennel for years. Previous management was incredible. New owner is abrasive. My dog was bathed before she was boarded for 4 days and she was returned to me, filthy, covered with ointment and bite marks. I was repeatedly told that these were bug bites and they refused to wash our baby. We will never board our pets here again. I believe that it is important that the pet is return to the owner in the same condition that it is when its dropped off. I’ve never had this problem before.

I have used Broadview Kennel and grooming for years under the old and new owner. There were some bumps in the road when ownership changed but I continue to be pleased with the care of my dog and the grooming as well as the price. I board at least five times a year. The best indicator is how my dog behaves when I drop her off. She wags her tail and acts like she is seeing old friends with Michael, kennel staff, and the groomers. This is not how she behaves when we visit our vet!
I have recommended this facility to others who have been pleased. Glamorous it’s not but it meets my needs for my dog just fine! And, I can now bring Lexi’s bed! I also bring my own food and treats just for consistency.
R. Goldman

Went there for grooming my cats because they do sedation– the price and people were fine

This kennel is under new management. I have used them for years and never had a problem until now.
I called to make a reservation for 2 dogs & let them know I had a new dog, but that everyone’s shots were up to date. They see the vet right next door. We dropped the dogs off & had no issues, but when we went to pick them up the bill was sky high. Why? Both dogs were given a full range of shots as if they had never been vaccinated before. My little one was even given a 2^nd rabies shot, though the tag on her collar clearly says she is current for the next 3 years. The explanation given for this mix up is that they were never notified I had a new dog, they are not responsible for calling and getting shot records, and they do not look at dog’s nametags on the collar. They thought she was a completely different dog and never looked at her collar. My dog now answers to 2 names-​her real one and the one they called her while she was at the kennel. We were upset and worried that our dogs would be hurt. The manager (I think her name is Corrine) flew off the handle, chewed us out, took zero responsibility and basically told us we were idiots because we didn’t let them know we had a new dog. At this point it’s my word against whoever forgot to write down that we had a new dog. She was completely close-​minded, antagonistic, rude, volatile and unreasonable. I will never come here again.
P. S. The vet next door, broadview clinic, has nothing to do with this kennel and they provide excellent service. They also dislike this new management.

Do not bring your special needs animals to this kennel.
I chose this kennel out of the other Aurora kennels because this was the only one that listed medication administration on their website. Since this was listed on the website, I thought they would know how to properly administer insulin. Of course, we still made sure to leave very specific instructions when we dropped off our cat including the timing of the shots.
When I picked up our cat, I asked when his last shot was given in order to better time his next shot. I was told that his last shot was at 4 pm. So I asked when his morning shot was normally given — which was around 8 am. Broadview only allowed 8 hours between his morning shot and his evening shot. My cat could have died of hypoglycemia!

I love my dog, but I love my hard earned money more; consequently, I use this place primarily because it is the cheapest boarding I can find in this general area.
I’ve boarded my dog here at least four times in the past few years. The staff is friendly and my dog doesn’t return to me with behaviour problems. Well, she tends to be needy for a few days, but that’s probably because she missed me. Before I found this place, I took her to a different boarding kennel (more expensive) and she had house breaking issues when I returned.

I’ve boarded my dogs with them twice now, and I don’t see any reason why I’d go anywhere else. Once it’s for about a week and a half, the second time for 3 days. Why this place? Well, it’s cheap. Let me also say, my expectations aren’t very high… I don’t need webcam, or spa treatment for my dogs… here’s want I want. I want them fed, safe, with a space to walk around, and that my dogs to come back to me looking the same as when I drop them off, except maybe a little fatter and a little stinkier. They have a dog run instead of kennels, and although they don’t have common playtime, I actually like that better because they can just hang out with each other and pace around all day. For $ 3, you can pay for 15 minutes of playtime with the staff too. Some other boarding places I’ve checked out just lock up the dogs in kennels for 95% of the time and only really let them out for a short period of time, or you’ll pay a lot for playtime. In comparison, this just works for me.
I do notice that they’re unusually quiet the day or so when I get them back, they’re usually pretty pooped and would sleep all day. But they get back to their normal noisy self the next day so the little break is actually kinda nice.
The staff there were nice every time I talked to them, whether it’s asking about details, or getting a reservation, or dropping them off, or picking them up.
I’ve recommended this place to a friend and she seemed pleased also.

I will never take my dog back here again! This is the first time I boarded her in Aurora and I went ahead and got a bath for her as well. I have a basset hound and when I dropped her off on Saturday she was great. When I picked her up, she was lethargic and did not give me her usual excited-​to-​see-​me greeting. She still smelled so I was unimpressed with the $ 30 bath she got, although the nail grinding was good. That was the highlight of the visit. I got her home and she wouldn’t eat or drink. She started peeing all over the floor b/​c she was too weak to go up and down the stairs. She slept all night and day and wouldn’t move. I took her to the vet when I noticed her bark was wet and she has bronchitis! She’s on antibiotics now and doing a little better but the $ 300 vet bill pretty much ate up any savings I got from the cheap boarding. I will never take her back there again!

Our place of choice for boarding.
This is definitely not a foo-​foo kind of place, no dog massage, no dog psychiatry, no dog fitness plan, and no webcam. It’s just people who know dogs boarding your dog. They do small vet stuff and have a training school attached.
It’s inexpensive and very decent.
The best recommendation is that the dog always comes back better than before. They socialize the animals, exercise them, and take care of their health needs.
The place is sort of dingy, but that is actually very comforting. Dogs don’t need LCD panels, aromatherapy, and macrobiotic /​organic diets. Spend the money on my animal not on me.
I guess if you’re a «dog is person» type dog-​owner you might want to go somewhere else and pay a shit ton more for someone to beam positive chi at your pet from an adjacent room while you watch from your iPhone.
Otherwise, look it up, they are very good.