Big O Tire

Wow! These guys are amazing!
I had been into other Big O Tires before with less than stellar results. Therefore, when our check tire light came on with a sensor issue, and our regular auto shop did not have the tools to fix it, I was hesitant to come into this store. However, it was referred to me by our auto shop owner so I did. I am very happy I did.
Upon entering the store I was immediately and warmly greeted by assistant manager (Ruben Castillo) whom I explained the situation to. He professionally intaked the car and got permission from store manager Lanny Rose to expedite its repair.
Honestly, as I live close to the shop, I had fully expected to just drop the car off and pick it back up later. When they offered to expedite it on their own that was a very pleasant surprise.
The car was immediately taken back into the shop and the repairs were begun.
I then enjoyed a great conversation with these very personable and friendly guys, and before I could even get out the door to leave the car behind, the technician was driving it back up front ready to head home in!
The car was in and out of the shop in less than a ½ hour fully fixed!
I was then ready to make payment, and was advised there was no cost. Simply asked if I could please consider coming back again. which is an obvious no brainer at this shop. One would be a complete idiot NOT to come back to this shop again!
The management staff here was friendly, personable and outgoing; the technician staff was competent, capable, friendly and efficient and everyone was very knowledgeable and helpful. The shop itself was clean and comfortable.
Ruben, Lanny and their staff left me with a whole new impression on Big O Tires. Where I walked in the door honestly somewhat hesitant from my prior experiences at other Big O shops, I left truly amazed at the genuine care and competency I experienced here.
I can’t speak on the other Big O locations, but this shop was truly amazing and exceptional in every regard with their level of service, helpfulness and technical know how to get the job done both well and fast.
I WILL be making this my regular service provider for all of my tire related needs.
Two thumbs up!