At The Beach Tanning Superstore

Service is great and friendly! Hassle free environment and helpful employees! It is a great deal and they constantly have specials going. Every time I’ve been in the staff have been very helpful and I’ve never had to wait for a bed.

I LOVE this place! Location played a role in me switching salons but it was ultimately the beds, for $ 10 more I have 2 extra levels in beds that Tan on the Blvd doesn’t have. The biggest difference for me is the quality of the beds, not once have I been turned away because a bed is broken AGAIN, or have I dreaded tanning because the air circulation sucks In the bed I’m in. When I signed up the lady took way longer than expected so she ended up giving me the eyewear for free which was sweet of her. She also explained the $ 20 enrollment fee, and how it could be waived if I bought a lotion which I did, and ended up getting it for 20% off. Not to mention I’ve not had to wait for a bed to open up. Honestly yes it’s a corporate owned site so YES they do push sales, more than other places, NO. I would recommend this place to others!

Memberships are expensive, as well as single sessions. If you want a membership, be prepared to pay for 2 months. Also, one girl that is always there when I come in doesn’t seem to be sober most of the time. I will check in and she just falls asleep standing up while trying to look me up in the system. The rooms are small and sometimes the doors are hard to close. I ended up getting a rash all over my back since they decided not to clean the beds between guests. I moved on over to the Hampden Superstore, much better!

If you are more than a size 4, Level 1&2 beds are NOT for you… especially at $ 15 a pop… I have VERY dissatisfied with this company and will not ever return. What a ripoff for normal size women.

If you want to tan for more than your car payment this is your place. Their sales staff attempts to make scientific claims that their beds don’t cause damage. No tanning bed is good for you. Even their no commitment prices require a commitment of a couple months. What happened to the days of being able to choose which months of the year you went tanning. I urge you to seek other options and at least price compare if you’re looking into tanning here.

As a new member guess what you get? A free week of tanning! I saw their special online and printed out the coupon to take for my first visit. I wanted to try this place even though the reviews weren’t great first of all because it’s a great safe location that’s only about 10 min max from my house and a free week of tanning of course! The girl at the front was really nice and explained all of the packages to me and showed me the different rooms/​beds. There is a $ 20 one time enrollment fee or you can purchase a bottle of lotion and the fee would be waved. I didn’t purchase a package at the time because I just wanted to try it out and see how I liked it.
The tanning bed is a level one for the first week so nothing crazy just a bed with a small towel for your head. You do have to purchase eyewear at the time of your first visit which was only about $ 3. I had my own lotion from previous tanning so I just used that and never felt pressured to buy another bottle from them. So far I haven’t had to wait to tan which has been nice. I park in the back of the building and just walk around no big deal at all. The place is clean inside and after only three sessions I’m starting to see my tan develop! I really want to try the versaspa spray tanning at some point.

In front parking is tough, but that’s not their fault. Parking in back is usually fine.
Since they’ve dropped their long term contracts, the company is much easier to deal with. Monthly billing is much more preferable to me.
This particular location seems much more laid back than the others. — I.E. they don’t hound me with endless sales pitches. This is HUGE to me, and the biggest turn-​off about ATB. They don’t pitch me every time, and when they do, a polite «no thanks» and they stop immediately.
Location is fairly spartan, but aside from a provided towel, I don’t need anything else anyway.

The positives:
Only had to wait on a bed 1x
The negatives:
Parking = HORRIBLE. It’s in a strip mall with lots of small restaurants and Starbucks. Do the math. TIP: park in the back and walk around.
Eyewear: required to tan. Duh. But making me show it to you EVERY time I come in? Makes me think they got sued at some point.
Packages: come prepared to pay for 2 mos. They will charge you more for 1 month anyway. When I was being shown a notebook with package options the first time I went in, the one I was interested in was mysteriously «not available anymore.» Why the hell is it being presented to me then? Also, heard about the lawsuits etc with ATB charging you after your membership is done — make sure you get a COPY of your signed cancellation from the desk. Mine ends shortly… Will update if any issues!
Sales pressure: HIGH. I hate this crap. I want to get in, tan, and get the hell out. I don’t have an extra 10 mins 75% of the time I stop in to listen to your schpiel about how AMAZING this lotion is or how I should be using a facial tanner or how my butt will be tighter if I just purchase BLAH BLAH BLAH…
Tanning rooms = tanning bed, stereo, small towel. You want baby wipes? No. You want a mirror? No. You want a headrest while in the bed? No.
Overall, you can go and tan. The end.

Received the following offer by email on December 15^th: Come back and get your tan on!!! We are sending this exclusive email only offer to you because we miss you. Bring this email to any location within 30 days and get ½ off your first month membership and your enrollment fee waved. Well, they obviously didn’t miss me that much because as soon as I mentioned the offer the girl behind the counter told me that I «missed» the promotion and started looking through papers to justify not honoring the offer. I pointed out to her that I received the email on December 15^th and today was January 7^th. Now, I’m no physics scientist but I’m pretty sure that January 7^th is «within 30 days» of December 15^th. Instead of even attempting to make an exception or to see how she COULD accommodate my coupon, she called a manager or someone to verify that she COULD NOT honor it. However, she said she could waive the enrollment fee on a tanning package. She shows me the packages and I say I just want the basic package and she says, «No, I can’t waive the enrollment fee on that one.» OKAY SO WHAT CAN YOU ACTUALLY HONOR FROM ANY OF YOUR OFFERS??? That would be NOTHING!!!
Classic BAIT & SWITCH! First of all, illegal. Secondly, extremely horrific customer service. Not even a, «Sorry, we can do this instead,» or «Let me see what I can do,» just, «Ahhh, no.» DON’T email offers and coupons of which you have no intention of honoring! I love the spray tanning bed, but nothing is worse than being lied to and having no recourse, explanation or apology offered! TERRIBLE CUSTOMER SERVICE!

Bought enough credits to tan what I was told was 4 sessions in the level 5 bed ($ 100) to get some color for my vacation. Come in to tan my last time and she says I don’t have enough credits. If I would have known that I wouldn’t have paid 100 f****** dollars.
Constantly trying to get me to buy lotions. I’m hella mad. And pale.

This location used to be Executive Tan and I’ve been a faithful customer for years. To my surprise they had sold out to ‘At the Beach’ and all customers were acquired during the acquisition. I had not been tanning the last few months while I heal from a broken foot injury. I am upset to say that I was told my account in which I had over $ 100 in tanning credit was no longer valid and the manager was happy to sell me a new tanning package. I will not do future business with a company who steal over $ 100 from me. Even though this company had my contact information they never contacted me via mail or phone to notify me about my account expiring due to the acquisition.
Very disappointed. Crooks.

Great tanning beds. Trayvon the manager of the location on Hampden and Tower is very helpful when selling products. My only complaint about ATB is they go through so many employees so quickly. I have been a customer for several years and have seen employees and management come and go. It would be nice if they didn’t get rid of the good ones so quickly. Maybe if this company didn’t demand sales of their expensive lotions to be so high maybe the employees goals would be attainable. It is nice to see the same people when I go tan so we can be on a first name basis.

WORST EXPERIENCE EVER, ANYWHERE! I dealt with the Store Manager LIA and the initial experience was great until after I signed the contract. Lia began pulling lotions from the shelf starting with the most expensive to the least explaining each one. After her sales pitch I declined the lotion and she said if I purchased it later I wouldn’t get the 20% off. I decline and told her I’m not concerned about the discount and after that she led me to believe I HAD to purchase a lotion in order to tan. I told her that was crap to inform someone AFTER they signed the contract that they must purchase a lotion. After a few mins of banter (her telling me about the benefits of the lotion and me declining) I finally felt relief that I would not have to make the purchase. Ok, great, I’m ready to be put into a bed. Lia then told me that the company would not let me dry tan (w/​o a lotion) the first time and she proceeded to show me the $ 5 one use lotion to purchase for my first time. I bought it under the impression that I had to and was finally put into a bed. I left angry that I was forced to purchase anything that was beyond the scope of the contract. No where did it say in the contract nor in the store that I could not «dry tan». I also noticed after making a copy of my contract that I was missing page 7 out of 7 and that my card had been charge 63.95. No where in the portion of the contract I received did it say I owed or agreed to a 63.95 charge. I went back it the next day to confront her on her deceptive sales tactic to get me to purchase a lotion, to find out where the 63.95 charge is coming from and that I was lacking the last page of the contract. She showed me the last page of the contract and told me that it wasn’t included because they needed it for their records. Turns out it was my payment receipt that showed my authorization to charge 63.95. I told her that page needs to be included in the contract she presents to customers and that if the store needs a copy of it also for their records to make 2 copies (one for the store and one for the customer). I confronted her about the lotion sale and she said to me that she did not say it is required by the company and that she simply explained the benefits of using a lotion and that I was OK with that. I was most certainly not ok with it and told her there is no way in hell would I have made that purchase if I didn’t believe I had to according to the company. SHADY!!! I checked other reviews of At the Beach Tanning and have seen many, many 1 star ratings for the company at various locations. VERY SHADY BUSINESS PRACTICES! The ATTORNEY GENERAL OF COLORADO has filed suit against this company 5 years ago for deceptive sales in regards to canceling the contract and the settled $ 350,000 in damages. I also noticed on my payment receipt (the page that was omitted from the contract) that the first number of my credit card is not truncated (hidden) and that the full expiration date is showing. Under FEDERAL LAW (FACTA), ONLY the LAST 4 or 5 digits of the credit card number can be exposed and ALL of the EXPIRATION DATE needs to be truncated (hidden). I have filed a complaint with the ATTORNEY GENERAL, FTC and the CFPB for this FACTA violation. If anyone has issues with canceling their contract or more numbers of your credit/​debit card are exposed than what is allowed under FEDERAL LAW, FILE A COMPLAINT WITH THE ATTORNEY GENERAL, JOHN SUTHERS and the other government agencies listed above!!!

This location used to be Darque Tan or Executive Tans I can’t remember, but At The Beach took over the location and the beds… I love the beds! The Basic one is super nice compared to the other At The Beach locations I’ve been too (I’ve tanned at about 6 different locations). also the super bed here is something I’ve ever seen before, its set up as if you are lying on a bed so you do have to flip over to the other side to tan… Looks really comfy vs the hard plastic. its different you’ll just have to check it out. I like the concept.
What really stands out at this location is the staff.
My year contract is coming to a end in May, so I wanted to make sure that was it … no surprise re-​newels, the lady was super sweet about it and did everything needed to be done to finish out my contract. she didn’t ask me why or try to up sale me into a new package I appreciate that.
Other times when I come in to tan .it’s been a simple in and out process. Super sweet ladies at this location, I just hope they don’t get all aggressive like most other locations.