Ami Fireplace Company

My new home in Northwest Denver came with a beautiful gas fireplace installed in my living room. After I moved in I noticed some scuffing in the paint on the back of the fireplace on the interior panel behind the flames. I e-​mailed Reed McCloskey at AMI who immediately connected me with his colleague Tawney Leighty.
Tawney was my main point of contact for any potential warranty work that would be covered by the manufacturer. Tawney immediately sent a service technician, Jason Steckler, to my residence to inspect the fireplace and evaluate potential options for the repair.
Jason was very friendly and initially tried to re-​paint the interior fireplace panels. However, after I let the paint cure and ran the fireplace up to temperature that paint peeled off leaving the unit looking even worse than when it was scuffed. Jason and Tawney ordered a black reflective glass insert and installed that as soon as it arrived to prevent having to rip the fireplace out and completely replace it.
When Jason installed the new reflective inserts we both noticed some additional scuffing on a frame component and on the glass front. Jason and Tawney immediately ordered new parts for both items and replaced them under warranty.
Even after 4 – 5 rounds of back and forth and several trips to inspect the unit and swap parts for the fireplace I am absolutely 100% satisfied with the unit and I cannot say enough about the professionalism and courtesy that Tawney and Jason provided throughout the experience.
5-​stars doesn’t speak loud enough!
Thanks again guys!