Advanced Family Dental of Naperville

Yesterday had been the worst dentist experience in my life! It was supposed to be a simple filling procedure, I was not informed before the appointment that she was going to have four teeth worked on. Never have that many teeth done all at once before, I don’t think anyone should! I was worried in the beginning that it’s gonna be an issue with keeping my mouth opened for 4 fillings all at once and I was right, I couldn’t. I’m not sure how long a human mouth can stay opened, with or without a bite block.
She’s very inconsiderate, she would yank the right side of my mouth to work on the teeth & shredded the corner of my lips in the process. She threw all the tools on top of my chest, like it was her working tray (a professional dentist should have a tray for his/​her tools)! She literally ripped the skin on the corner of my lips & tellin me to relax!!! How can I relax myself when she hurt me? After a while my jaw gave up & hurted so bad, I asked for a break but over & over I can feel the hesitation coming from her.
Then she kept telling me to tilt my head back, I only know how to tilt it so far, with the back of the seat behind my back especially. I’m not a PEZ dispenser for God’s sake!!! All that time I was clenching my fist, trying to hold myself from punching her face! She asked me if the filling sits well & I told her no, she responds to her own question «OK, good!». To avoid further torturing & probing, I could care less how it sits, I just wanted to get out of there.
When she was done, the corner of my lips was so swollen like a baboon’s butt! And after the swelling went down, it looks like I have an STD. The inside was shredded badly & it hurts! I attached the «after» pictures.
She suggested crowns, for at least three teeth & other stuff. The answer is no, never again!!!

Stay away! This was the worst experience I’ve ever had at a dentist. She was very unprofessional and didn’t explain anything. She put a crown on my tooth and I informed her several times that it didn’t feel right. She just shrugged me off and told me it was fine. That night it fell off! I had to take another day off work to get it put back on and there were never any apologies. Fast forward six months later when I’m at a new dentist… he tells me that the crown she put on was the worst he has ever seen! It doesn’t fit properly and will most likely need to be replaced!
Also, I was told by her that I needed two more crowns, my new dentist said no… I only needed fillings. And the kicker of it all — she told my husband that he had FOUR cavities that needed to be filled and our new dentist said that he only had ONE very tiny one that didn’t even need to be filled, just air blasted!

I went here because I needed a crown, everything was fine until she was in the middle of completing the crown. If you want a horrible experience and to be treated extremely poorly by a very rude unprofessional dentist this is your place for dental work.
This lady is very rude and shows no respect for her patients nor does she address their needs or sensibilities. While working on my teeth she was just throwing her tools on my chest even though I told her that I didn’t like that, she even asked me «why not?» and she continued doing it. She was speaking to me in a very rude tone and working in my mouth very aggressively. She grabbed my jaw and yanked my mouth open and yelled (yes RAISED HER VOICE) at me to open wider. It was ridiculous.
The second appointment I was ready to get my crown put on and get out of there, but it turns out that the crown did not fit properly, I was not even surprised at that point. so I had to wait for 10 more days, she didn´t even apologize for it and she was trying to say that it was my fault that it didn’t fit.
I had to call them after ten days to see if they had my crown ready, they had it for two days already, but they «forgot» to call me.
I had a crown put on before, and the experience was nothing like this.
I nor my family or friends will ever make another appointment with this woman. She works as if she is performing street dentistry in a back alley. I would never recommend this dentist to anyone. Worst experience ever!!!

Friendliness: Good
Cleanliness: Good
Helpful: Yes
Pros: Will take care of your problems right away, Very friendly staff and personable. Will call and check up on your regularly. Conveniently located.
Cons: Wish rooms were bigger, feels cramped. Needs music playing or something for us nervous folks. Doesn’t use Nitrous Oxide to help calm. Need to be very vocal with doctor and assistant so that they know how you are.
I have been here quite a few times, and not to be negative, but with all the work I still need, I can’t wait ’til I don’t have to come back so often.