Advance Auto Parts

This review is for the 2670 S Havana location, not the 958 S Havana location. For some reason, I couldn’t find the 2670 location on Unilocal.Anyhow, at the 2670 S Havana location, we were helped by a young black gentleman today who went out of his way to help us out. He waved and greeted us with a smile, and helped us immediately. He went out of his way to come outside and take a look at our car, indicating the exact problem. He got us exactly what we needed and we spent less than we had expected. We were lucky to receive such high quality customer service from this man today and we’ll definitely keep this store in mind in the future.

A bright yellow «Check» warning light turned on in my older car’s dashboard. Drove to a dealership service station. They said $ 108 to diagnose why the light came on. More $$$ to fix the problem.
Texted my son-​in-​law who said my daughter had an app on her phone to diagnose the problem electronically without any cost, but she was unavailable. «But you can go to Advance Auto Parts and they’ll probably check it for free.» He sent me an address.
For free? Rather unheard of. And bingo — generous Jeff came out to my car, ran the gizmo that diagnoses a warning light on a dashboard, showed me the system area that was causing the problem, kindly and clearly explaining everything he understood about it.
Back to son-​in-​law. Infused with «now-we’re-gettin’-somewhere» energy from the free Advance Auto Parts diagnosis, he quickly researched, then sent me more possibilities and options.
So I returned inside Advance Auto Parts, store #6615, the Havana St. store just north of E Mississippi Avenue.
Jeff gone on break, a second employee came out and looked under the hood. He too very patiently described what he saw, as he tightened all the connections, pointing out what was what, and why some parts were difficult to get to easily.
Armed with educational information from both employees, I drove back to the dealership service building. But pulling up, I realized the «Check» light which had been glaring at me from my dashboard for 3 days had disappeared (and thus confirming one possibility my son-​in-​law had discovered online that would explain the warning light.)
Jeff had located the source of the problem, and the 2^nd employee had — as he checked the connections — tightened whatever was causing the imbalance problem.
5 stars for super nice people, excellent customer service, accurate diagnosis of problem, then solving it. Oh — and for saving me a bunch of money!

Ridiculously rude reception.
Absolutely useless customer service. Lady behind the counter would rather talk on the phone to her friends than help the long line of customers.
The child who tested my battery said it needed to be replaced but it was a lot of work… oh so hard… and he just didn’t have time to do it today.