Action Appliance

So I called them this am to come look at my oven. The woman on the phone gave me a 10 – 2 window. I told her I had to leave for work at 2, so she said she would write a note and make sure someone came earlier. Well, 1:50 pm rolled around and hadn’t heard. I called to see what happened and the woman said they were running behind but a technician would be there soon. So they wasted four hours of my day for no good reason. I would have been happy to have them come tomorrow or the next day. Telling me you will come today and wasting four hours of my time is simply unacceptable.

Adam provided excellent services. He was friendly, knowledgable and provided expedient repair services. So happy to have my dryer running and my second story dryer vent cleaned! I’m very pleased with the professionalism of Action Appliance from their call center (Amy) to their technicians. I received same day service and that was efficient and prompt. Additionally, I was notified when the technician would be arriving. I will gladly use them again.

I’m writing this review before any service has been done to my dryer, that is how impressed I was! My dryer has been out for several days now and when I called the manufacturer they were rude, disrespectful, they did not help at all and quoted me $ 185 for someone to just come out and give me an estimate (no thank you). I found this company by a Google search and my husband called just to see how much they charged to come out and give us a quote. The $ 54 service call charge was much more understandable and they sent someone out at 7 pm the next day, which was great for our schedule. One of the ladies from the office, I believe her name was Amy, called my husband around 6 to let us know that our technician was in route to our house. Davis (our technician) arrived to our house about 15 minutes before our schedules time. He was so polite and professional while being very informative and honest with us. He diagnosed our problem fairly quickly and was very calm and collected when our three dogs kept barking at him. We were very impressed with the quality of the employee that was sent to our home and we are confident that his quality and professionalism will be put into our dryer! Davis is awesome and a great representation of this company. My husband will be writing the after review, but we will be calling Davis for all of our service needs! I will be recommending this company to everyone I know!

My ice maker in my refrigerator broke. I called Action, and we set up an appointment of the following Monday between 6−8pm (called late Saturday). I called them around 7:40pm to see where they were, and they said the technician was running behind, and wouldn’t make it that night… so we rescheduled for Tuesday. He came around 6:50pm, and figured out that I needed a new ice maker. He ordered the part and was back on the following Friday… showed up at 12:07pm (we scheduled between noon and 3pm). Fixed the ice maker in about 20 minutes. I had read the reviews after his first visit on Tuesday, and started to worry, but after he came on time on Friday, and fixed the machine, I was very happy with the service. On Saturday, when I finally had enough ice to try the machine, I found out that the dispenser didn’t work. So I called him back out to take a look. He arrived around 6:30 pm on the following Monday (2 days later), and he fixed that as well. Was his fault, but he came right back out to fix the problem. Didn’t have to wait for days. Obviously, no extra charge.
The reason I gave 4 stars instead of 5 is because they didn’t call that first night to let me know he was running behind. I had to call them. Second, they were supposed to send me a final receipt for the work performed, and I haven’t yet received one. I have called twice to request that it be sent, but I still haven’t received the receipt. So some of the customer service is lacking. Never rude, they just don’t follow through.

Coleman has helped us with our washing machine and fireplace.
both were at different times and spaced apart.
What a wonderful company to have the dedicated service of such quality people.
Hard working and totally qualified.
the company charges are fair and successful with the skill of the workers
Thank you
say «hi» to Coleman from Nancy and the 2 little dogs

I don’t understand any of the bad reviews on here because these guys were great. All other repair services had a six day waiting period before they could come fix the dryer. These guys came immediately and were in and out in under one hour at a reasonable price. I highly recommend them.

They did a great job. Came out on Tuesday and weathered the snow/​wind storm to fix the dryer. Chad was very efficient and nice personality. Thanks very much!

Kody was highly professional and very patient. I would highly recommend this company in fixing your appliance.

Dillon was great! He was prompt and fixed an issues that had been caused by a previous tech. He was very friendly and helpful! Although Dillon was awesome, my overall experience has been dismal. There were several instances of miscommunication with the office and many times appointments were later than planned or no-​shows. I am very unsure of my decision to use Action Appliance again.

Do not, for any reason use Action Appliance for any type of home appliance repair. Their dishonest, unethical, and unprofessional tactics are well documented on the Better Business Bureau’s website (link below). Will update my review once my pending claim against the company is finalized. I only wish I had taken the time to further research this «business» before bringing them into my home.
⁶⁄₂₀ update. A couple of months ago a seemingly straightforward technician came to our house for a scheduled diagnostic test on our dishwasher. Informed us that our control panel had malfunctioned and would need to be replaced. Quoted a price around 485 but indicated that he would not be able to fix it that day because it was a Saturday and the part was at a warehouse which was closed on Saturdays. We discussed the cost of replacing said control panel versus buying a new dishwasher; The tech assured that buying new would be far more expensive. Stupidly I agreed to the repair scheduled it for the following Monday and gave him my credit card for what I assumed was a parts order. Within one hour of the tech leaving we had to research the cost of dishwashers and decided we would just buy new. Called to cancel the appointment and was rudely informed that we would be subject to a 25% cancellation fee (The first time we had heard this as we had not been left with an invoice). Asked to speak with the manager and again was rudely informed that we would need to call back on Monday if we wanted to talk to a manager. I called Monday, explained my situation, and was informed that no managers were available as they were all preparing to go into a meeting. Never received a call back and the charge FOR THE FULL AMOUNT had cleared on my credit card. Disputed the charge with my credit card company regretfully informed me that because, of my own stupidity, I was responsible for the 25% cancellation fee.
I take responsibility for my own ignorance; however the 25% cancellation fee was never communicated to us. Nor was the fact that my card would be charged on Saturday when the service was not scheduled until the following Monday. They’re calling staff is rude and their business practices unethical. DO NOT USE THIS COMPANY!!!

They still suck, they’re still thieves, but at least they have a shred, just s shred of decency. I got $ 491.00 of the nearly $ 600.00 they tried to steal from me for their horrible unskilled worthless service. Although I did have to call twice before I received my check, which I was promised on ¹¹⁄₂₀.
Just 11 days late. Ever tried to pay rent 11 days late?
I truly feel that the main reason I did get my refund is that they realized that, by not paying me would have cost them a great deal more in legal fees and just pure bulls$&t hassle that I would have gone out of my way to make.
Moral of this story — – AVOID THIS PLACE LIKE EBOLA!!!

Witnessed them today at a friends house. They were professional mostly but overall I felt I should look them up on Unilocal and see their reviews. I am not sure completely if they really fixed the issue or if they didn’t we will see. I will update after all is said and done.

NEVER SHOWED UP! Then acted like I would still want to use them. SERIOUSLY?
Called yesterday and asked for an appointment to have my oven repaired this afternoon. The woman said they could be out between noon and 4pm and would call before coming. Fine, I understand the need for a window of time.
Spent the afternoon waiting. At 3:30 she calls and says the serviceman is in my area and should be there soon. At 4:45, with still no serviceman and the 4:00 time frame passed, I call to cancel. She apologizes and then asked me when I’d like to reschedule for!!! I DON“T THINK SO! I told her I already wasted one day waiting for their serviceman, I wasn’t going to waste another. Beware good people of the state of Colorado. I live in Fort Collins by the way and wonder if they were driving up from Aurora? Their web site lists Fort Collins but I don’t think they have an office here. Going local for real next time.

Please note that the Kevin Derks (Kevin D) is affiliated with Action Appliance… and most likey Ed D is related… those are the only two positive reviews… so don’t be fooled.
Recently my dryer broke and we were lugging our laundry down to the local laundromat and having the clothes done for us. This was running about $ 50.00 a week and a hassle. I asked around and nobody could really recommend a good appliance repair company. I did a Google search and found Action Appliance. I called them and they set up an appointment for August 17^th. I was happy that the dryer was about to be repaired.
The technician arrived on the 17^th and took the dryer apart. He told me I needed a bearing kit and then he advised the job would cost about $ 300.00. I did think it sounded a bit high, but at this point I had already spent that much having our laundry done outside of the house. I told the tech to go ahead.
JC had arrived by this point and I asked JC to hang out in the house while the repairman was there so that I could walk the dog. When I returned, the repairman was gone, the dryer was still disassembled with the drum in the hallway blocking the path from the front of the condo to the back. I asked JC where they guy went and he told me that they said they didn’t have the parts with them. They had to go back to the shop to retrieve them and that he had to have a deposit of at least $ 250.00. He told JC that we might as well pay the whole thing. JC went ahead and gave the technician a debit card to run and then the technician told JC to sign the invoice showing that the would complete the job the following day.
Keep in mind all this went down while I was out of the house. I was only gone for 20 minutes.
The following day we waited. We waited all day. We started calling them in the afternoon. We were told they were busy. In the end, they just hung up on me. I felt so scammed, and stupid. Everyone knows to never pay for a service until that service has been performed. Why did we trust this company? Well, I forgot all about Sears, until I saw a Sears repair truck the next day in my area. and I was just so desperate to have the darn thing fixed.
I called the bank and explained to them what happened and they reversed the charge. Unfortunately, though, Visa rules state that since we signed the invoice, the company has a right to the charge. This is why you should only write a check when paying for something like this.
The bank then took the money away again and gave it to Action Appliance. I then contacted the Better Business Bureau. the BBB has had several interactions with this company, a surprising number of incidents in which the BBB has had to intervene. I was shocked and embarrassed that I had never thought to check the BBB’s relationship with this company before I called them and invited them into my home.
My complaint to the BBB went like this:
I was charged in advance on ⁸⁄₁₇ to repair my dryer bearing kit. Tech said he would return on ⁸⁄₁₈. Tech never came and office hung up on me.
Action appliance came to my house and told me that my dryer needed a bearing kit replaced. I told them fine… do the job. Then the technician told me he did not have the part, that he had to go to the shop and get it and I needed to pay a deposit on the part, but the total would be 300 and the deposit was 250… so why not pay the whole thing. I did pay the whole thing. They never came back and when we called they were rude and said they were too busy with other jobs. I called and had the charge reversed. Sears came and fixed my dryer for 170.00. Now because we signed the stupid slip Action gets the 300.00 and I am going to have to go to court to get it back… what an awful experience and an awful company. Others need to be warned.
Action Appliance’s response:
We called several times to schedule an appointment with no response or is there a record of anyone being rude and refusing to come out. On ⁹⁄₂₃ we called again, to schedule and the women said they had already got it fixed by Sears and no mention of any rudeness or refussal to come out. We believe, that once her credit card was not reversed did she make all these claims of abuse. We are willing to refund her $ 170.57 ($ 130.12 25% cancellation fee plus $ 54.95 service and diagnosis
)
I accepted Action’s offer to refund the $ 170.57, as I am exhausted with this issue and there are countless tales of this same thing on the BBB’s website concerning this particular establishment. I will just have to accept that the money lost was what I paid to learn a lesson. Do my research first, check with the Better Business Bureau, and NEVER pay until the service has been completed properly.

He’s not SHARP. But he’s definitely a MARVEL of a HOTPOINT. A blast of FRIGIDAIRE. He’s a WHIRLPOOL of SUB-​ZERO WASTE KINGs. And he MAYTAG behind your car, while you think: «GE, what an ASKO.»
(A tribute to the Action Appliance guy.)
But why, you ask? Let me elaborate.
You wouldn’t want to know that your doctor tailgated toddler tykes to scare children out of his way home, would you?
You wouldn’t want to know that your attorney routinely shoves people out of line at the bank, would you?
You wouldn’t want to know that your real estate agent steals things from your property when you’re not there, would you?
I’m sure you also wouldn’t want to know that your appliance installation guy dangerously weaves in and out of rush hour traffic on I-​225, and flips off drivers when he can’t run them onto the median. Well, folks, he does. All while you slam hard on your breaks to avoid a major accident.
He’s impatient, he’s idiotic, and he’s the quintissential asshole.
He lets his finger waver, too — that fat, mean-​spirited digit. High and proud he flips it, beaming over the bright red «ACTION APPLIANCES INC.» sign that’s hanging on for its decrepit life on the side of a decrepit truck from the 90s. There’s also a «God Bless America» Tea Bagger sticker rubbed into the right-​hand side of his hideous looking truck cap.
Not only is this the most epic fail of marketing, it should also serve to show you that business is not just the delivering of goods and services in exchange for money.
Business is an image.
Customers (past, present, or future), typically don’t like doing business with assholes, crooks, and/​or cheats. How you treat others plays a big role in what sort of business you will get. It also determines how little of it you will get.
So next time you’re cruising the streets in your company vehicle — do yourself a favor, don’t piss off potential customers around you.

Simply awful. The technician arrived so late that I called the office to find out if they had forgotten about me. They promised he would be there in five minutes. An hour later the guy arrives, takes a look at my washing machine and informs me that it’s going to cost $ 342 to repair. He has to order the part so I write him a check. After he leaves, we do a little research and find out they are charging almost triple what the part actually costs. So I call Action to cancel the order and am told there will be a 25% restocking fee on this already overpriced part. This is two hours after the technician left our house. We agree to the costs (initial diagnosis visit and restocking charge) and they say they will send us a refund for the remainder. Three months later, we still do not have a refund from them! I wish I had checked out what the BBB says about them before I called.

BOOO! We called them because of previous positive experiences, but no more. We a guy come out to check on our AC wall unit because it was shooting hot air. He said he had to look into some things and he would get back with us. We didn’t hear from him for almost 4 days. He then quoted $ 1800 for a new unit and labor. He asked if we wanted to order a new unit and said he would get back with us so we could estimate a delivery date. Two weeks later no word and repeated unreturned phone calls. We told them to forget it and we would figure something else out. They said it would be 3 – 5 days to get a unit in and if we cancelled a $ 460 reshelving fee! Reshelve something they didn’t even have??? Absolute poop!!! We are finding a new company and they will hear me scream until they stop trying to charge us for being ignored for 2 weeks.

The service technician from Action Appliance showed up within the promised time frame. Dave was friendly, clean, and fast.
Our refrigerator, it turned out, was not defrosting due to a malfunction in the defrost system. He explained what he was doing each step of the way, and when he noticed that a part he was intending to replace was still functional, he revised the repair quote to save us money. As he worked he kept the area clean and left our kitchen neater than when he arrived.
I will definitely use Action Appliance again next time I have an appliance in need of repair.