Action Appliance

DO YOUR SELF A FAVOR FIND ANOTHER PLACE TO THROUGH YOUR MONEY AT.
They came out an fixed are dryer, 2 days later it was doing the same thing.
Call them and set up an appointment to come back out they called at 7:00 PM said they couldn’t make it today.
Set up another appointment for 12:00 to 4:00 still couldn’t make that appointment.
This place use to be good, but now they suck big take your money and cant resolve any problems.

This company is run by crooks. I too am filing a compliant with the BBB. My garbage disposal wasn’t working so I gave them a call. The technician, Roman came to my residence when I wasn’t there (I have a tenant). He cut the wires to the disposal and then gave me a $ 500+ estimate for a new disposal. I knew at this moment I was being exploited/​robbed. I called my handy man and he went to my apartment, reconnected the cords, made a small repair to the disposal, got pissed off at the unprofessional and fraudulent behavior of this company. The company refuses to refund my diagnostic fee so I am disputing it with my bank. Sorry, but I don’t pay money to get ripped off.

As update here– we had them come back a few more times as the problem still had not been fixed. We were then told that we would have to replace the entire unit, which would cost $ 3900. We then decided to get a second opinion. This second contractor fixed the cooler within an hour, and he actually said it looked like the cooler had been purposely tampered with, but that there was no reason that he would recommend replacing the unit.
Since I had been told that Action Appliance offers a 90 day guarantee on their services, we have now been pursuing a refund for several days only to be told that they have no idea how long it will take and that the supervisors are out of the office until next week, AND that they need proof that the cooler was fixed in order to even begin the process of refund. All that being said even though they have a 90 day guarantee on services, and they in fact did not fix our cooler.
The office staff has been exceptionally rude during this process, and during my last call with them, I was interrupted, yelled at, and actually just placed on hold without a word because she just didn’t want to speak to me anymore. I am in awe of the horrendous customer service that we’ve experienced, and I am now pursuing every avenue to get refunded. I only hope that sharing our experience on here lessens the amount of business that this company ever gets again.

I called Action Appliance in an utter panic as I had just come downstairs and saw water leaking out of the freezer. The fridge/​freezer had started making a noise that sounded similar to a very angry gear turning and so I knew that I needed help and I needed it right away. I called Action Appliance and they were very helpful on the phone. In fact they got someone to come out just a few hours later. Juan arrived and he was absolutely fantastic! He was on time, courteous and knew right away what the problem was. Unfortunately in order to fix the problem and part needed to be ordered but he assured me it would come in within a few days and the office would contact me as soon as that happened to set up a time for him to come back out and install the part. Needless to say I was thrilled and really quite pleased with the service up to this point. Fast forward to four days later when I had to call to check in on the part and was told by the service rep, «Oh yes we have that part in, it came in yesterday.» I scheduled a time to have someone come back out to install and was given a four hour window during the next day during when he would show up. Tick tock tick tock… nearing the end of the window I called to find out that he was in meetings and was unable to get out to my house that day but they would get him out first thing the next morning. Well the next morning came and went and no service repairman so I called again and was told that he would come out later that afternoon. Tick tock tick tock and no one showed up that afternoon. Finally after I called and asked to speak with a manager and was told by the person on the phone, well I am a manager so I can help, the appointment was rescheduled yet again for the next day. Finally after one week of no fridge/​freezer yet being told «we can get out there right away» the service repair person showed up with the part and indeed install it. He was courteous and beyond apologetic but at the end of the day it is not his job to apologize for the support staff at this company. If my rating was based solely on the repair person I would give the company a 5 but alas that is not how things work and because I repeatedly got the run around by every single person I spoke to on the phone I am only giving this company two starts. They talk a good game when you first call but their follow through is quite pathetic.

It is suspicious to me that the BBB who intervened in this incident addressed their letters to Keven Derks of Action Appliance… and the good review for Action Appliance is by a Kevin D… how suspect… and probably shady.
Recently my dryer broke and we were lugging our laundry down to the local laundromat and having the clothes done for us. This was running about $ 50.00 a week and a hassle. I asked around and nobody could really recommend a good appliance repair company. I did a Google search and found Action Appliance. I called them and they set up an appointment for August 17^th. I was happy that the dryer was about to be repaired.
The technician arrived on the 17^th and took the dryer apart. He told me I needed a bearing kit and then he advised the job would cost about $ 300.00. I did think it sounded a bit high, but at this point I had already spent that much having our laundry done outside of the house. I told the tech to go ahead.
JC had arrived by this point and I asked JC to hang out in the house while the repairman was there so that I could walk the dog. When I returned, the repairman was gone, the dryer was still disassembled with the drum in the hallway blocking the path from the front of the condo to the back. I asked JC where they guy went and he told me that they said they didn’t have the parts with them. They had to go back to the shop to retrieve them and that he had to have a deposit of at least $ 250.00. He told JC that we might as well pay the whole thing. JC went ahead and gave the technician a debit card to run and then the technician told JC to sign the invoice showing that the would complete the job the following day.
Keep in mind all this went down while I was out of the house. I was only gone for 20 minutes.
The following day we waited. We waited all day. We started calling them in the afternoon. We were told they were busy. In the end, they just hung up on me. I felt so scammed, and stupid. Everyone knows to never pay for a service until that service has been performed. Why did we trust this company? Well, I forgot all about Sears, until I saw a Sears repair truck the next day in my area. and I was just so desperate to have the darn thing fixed.
I called the bank and explained to them what happened and they reversed the charge. Unfortunately, though, Visa rules state that since we signed the invoice, the company has a right to the charge. This is why you should only write a check when paying for something like this.
The bank then took the money away again and gave it to Action Appliance. I then contacted the Better Business Bureau. the BBB has had several interactions with this company, a surprising number of incidents in which the BBB has had to intervene. I was shocked and embarrassed that I had never thought to check the BBB’s relationship with this company before I called them and invited them into my home.
My complaint to the BBB went like this:
I was charged in advance on ⁸⁄₁₇ to repair my dryer bearing kit. Tech said he would return on ⁸⁄₁₈. Tech never came and office hung up on me.
Action appliance came to my house and told me that my dryer needed a bearing kit replaced. I told them fine… do the job. Then the technician told me he did not have the part, that he had to go to the shop and get it and I needed to pay a deposit on the part, but the total would be 300 and the deposit was 250… so why not pay the whole thing. I did pay the whole thing. They never came back and when we called they were rude and said they were too busy with other jobs. I called and had the charge reversed. Sears came and fixed my dryer for 170.00. Now because we signed the stupid slip Action gets the 300.00 and I am going to have to go to court to get it back… what an awful experience and an awful company. Others need to be warned.
Action Appliance’s response:
We called several times to schedule an appointment with no response or is there a record of anyone being rude and refusing to come out. On ⁹⁄₂₃ we called again, to schedule and the women said they had already got it fixed by Sears and no mention of any rudeness or refussal to come out. We believe, that once her credit card was not reversed did she make all these claims of abuse. We are willing to refund her $ 170.57 ($ 130.12 25% cancellation fee plus $ 54.95 service and diagnosis)
I accepted Action’s offer to refund the $ 170.57, as I am exhausted with this issue and there are countless tales of this same thing on the BBB’s website concerning this particular establishment. I will just have to accept that the money lost was what I paid to learn a lesson. Do my research first, check with the Better Business Bureau, and NEVER pay until the service has been completed properly.

I’ve used Action on a couple of occasions. The first was great — the repairman was on time, friendly, fast and did excellent work. However, when I had to call them back for another repair a year or so later, I had a much less satisfying experience.
I made an appointment and took time off from work to wait for my repair person to arrive. When no one showed up, I called the shop to ask when someone would be there and let them no that the person never arrived. The kid who answered told me «Oh yeah, he won’t be there today». Hmm. Ok, so I asked if they were going to let me know about that and he stated «I just did».
I don’t do business with companies who treat me with such blatant disrespect, so unfortunately, I will have to find another appliance repair shop.