Waffle House

Cracker Barrel had a long line going outside this fine morning-​after-​Christmas, so my family decided to to down the street to this here fine dining establishment.
The food-​when we finally got it-​and for those who DID get it, tasted good… my poor husband didn’t get his plate until we were all finished. And what he DID get was completely all wrong. Coffee tasted extremely burnt and it took an act of congress to get a refill. We think the server is brand new, her name Is Keely. She was almost overbearing at first, leering over our table and leaning across me to put the silverware down. After that, she was inconsistent with checking on us. We may be her first customers ever, or just first people she has ever interacted with (if you can call it that) in life. The element of feeling welcome and down home personality that one usually receives in a restaurant like Waffle House was extremely lacking. We wish we would’ve gotten the server next to us that actually talked to the kids at that table. Ours didn’t even acknowledge them.
We are leaving now, my husband never got his corrected food… and he is fed up with waiting for cheese n eggs. This place is effin terrible.

Worst customer service today. Got three orders wrong. Server constantly talking and texting on the phone.

so I’ve decided that Waffle House is a pretty good thing for me. the food is all cooked right in front of me, I can get filled up vegetarian style without any hassle, and I can get lucky once in a while and be the only person in there, which is exactly what happened last weekend. my server «Disney» was great — but everyone working was equally involved — the line cook was hilarious and super friendly. we talked about MMA and UFC, the other server was equally hilarious, I wish I could remember their names. they were just awesome people, gave awesome service, and the food — yeah, hard to screw up a blueberry waffle, 2 eggs, toast, grits, and hash browns instead of bacon or sausage. I planned to run in, knock out some work on the lappy and hit it, and ended up sitting at the bar helping the line cook figure out good excuses for calling in sick to his other job. he does tattoos as well, and I’m all tattooed up so that was fun conversation. the manager «Steve» was the topic of discussion quite a bit, but in a very good way. I got the impression he was like an uncle or second dad to these kids running the place, and likely very hands on. he showed up before I left and put on an apron ready to do battle. good manager! after about an hour and a half I realised I was about to be running late for an 8 pm engagement, but that’s because I was having fun! by the time I left I was pouring my own refills of coffee and making plans for next time I’m in town to stop in and say hay! super clean restrooms, totally chill atmosphere, I left my lappy and wifi gear out on the bar while I went out to smoke a few times and never for a second worried about it. I never really considered eating at a Waffle House, but this was truly enlightening. now that’s my thing, get to town, find a Waffle House. there’s no way any of them will measure up to this one, but I’ve been to two more since. Steve, if you’re reading this, that crew you had on last Sunday 08 August at 7pm (one of them is Disney) ROCKS!!! Waffle House, if you’re reading this, you’ve got a new fan not because of the food, which is good but hard to review because it’s so generic, but because of the STAFF. next time I’m in Augusta I will be back, and will likely end up taking a couple of those kids out drinking.

I wish there were separate ratings for food and service. First the good — I ordered a dark pecan waffle and hashbrowns cooked well done with cheese/​onions. Both were well cooked and delicious. The best food from a Waffle House in this area — by far.
Now to the bad… the service was HORRIBLE! We walked in and no one acknowledged us for over 5 minutes despite the fact that they were standing around chatting. After ordering our food the wait was about average.
Once our food was ready one of the servers packed it up, dropped it down on the counter next to some other people and walked away. It took us a few minutes to realize it might be our order because no one said anything. So I asked and they looked at me as if I was supposed to have known. On top of that we had to ask for our drinks — which they pointed out were at the end of the counter. No where near us. Overall the service or lack of really ruined this visit for us. May not be back.

Love this waffle house. Staff is great, friendly. They remembered my name after my first visit which was cool. Military discount, and they’ve always been insanely quick on getting orders to the table, even during peak times.

This is… like pretty much any of the other 500+ WHs in Augusta – this one particularly has a penchant for burning their coffee, but the waffles are light and fluffy and the service is down south hospitable.

I love Waffle House coffee! This location had great service and was AMAZINGLY fast! We were back on the road in no time.