Hawthorn Suites By Wyndham Augusta

If I can get away with no stars it will be befitting! This place is disgusting. The only thing missing is seeing a group of porn stars walk down the hall of where they’re videotaping. I walk into the room and it stinks. The beds and pillows look like they were not clean. The face cloths have pubic hair on two and a long strand of brunette hair on the other. I walked barefoot on the rug and had a piece of hair (weave no doubt). There must be a bar or club next door because of the noise. I’m assuming the manager or owner asked me during checkout if I wanted breakfast and when I said no, he said you’re the first to walk out without. I didn’t complain about my experience due to the fact that I did not have time to deal with it not the patience. I really wanted to say I will not be the last one to walk out and never return! I will never stay here again even if the room is free.

Arrived to terribly unmotivated and unfriendly staff. Room was large but lacking any sort of décor, noticeable stains on couch and a hole in the wall above the television. No television remote so unable to use TV. Upon inspection of bedding multiple black curly hairs found on bottom sheet as well as shoe prints and black/​brown stains found throughout sheets. Staff was informed and begrudgingly gave us new sheets that were the wrong size. Came back the next day after room was «cleaned» and found the same dirty sheets placed back on bed. A second complaint to staff was met with apathy. Informed by staff that sheets are only changes once a week. Towels never restocked after room cleaning. Breakfast bar atrocious.

What a dump, this place shouldn’t be able to advertise that they have wifi, because it’s so slow you can’t use it, at all, not to even view a web page, or phone apps, the washer and dryers cost money however they don’t wash or dry your cloths!!! When you tell the staff they are so lazy all they say is wow it doesn’t work? And just sit there, this place is extremely bad, read this review and find another hotel, take my word for it,

I was pleasantly surprised since I have never stayed at a Hawthorn Suites before. I got it through a deal on Hotwire for a better price than is typically offered. No issues with parking, check in, or the room for the most part. I did attempt to offer my rewards card at check-​in and was told I would have to return the next day to have the manager do it or could go on line myself. Upon arriving to my room I noticed the door was not secured which I discovered was the result of the security bar rubbing on the door requiring extra muscle to close it. The room is quite large, composed of three rooms. One room has a TV, sofa, and desk. Another room has a microwave, sink, coffee pot, and refrigerator. The other room has a TV and bed. Lots of room overall. The hot breakfast runs from 6 AM to 9 AM and was not impressive given the small portions available. I tried a cup of coffee and threw it away because it was warm, but not hot. They do have Wi-​Fi which I had no issue with. Overall the place seemed clean and maintained and I would stay here again.

Beware of dishonest practices! Booked the hotel online 1 hour prior to arriving. Was told I would be charged a cheaper rate since a different room was desired than the one booked. They originally charged me twice and then just ended up charging me the higher rate after saying they would not. They’re nice to your face, but ended up being very dishonest. They took advantage of an elderly disabled person. I would not recommend this hotel to anyone.