Firestone Complete Auto Care

I came to this particular Firestone because I had purchased tires from here about a year ago. Today one of those tires went flat and I needed it repaired.
When I first entered the store, it didn’t take long for them to get my information and check me in. I asked how long it would take and the employee said that I only had 4 people ahead of me with 5 mechanics on duty at the time, so it shouldn’t take long. I decide to go for a walk downtown to get some coffee while I waited and asked them to call me when it was ready.
After spending about 45 minutes away from Firestone, I decided to head back, assuming that my car would be close to finished. To my surprise, the car hadn’t even been inspected yet. I sit back down in the waiting room, wondering when they would look at my car.
After two hours of waiting, no one has said a word to me on the progress on my car and whether or not the flat was repairable. Fortunately from my seat I was able to see that the car was being worked on. I waited another 10 minutes and then decided that I would go up to the counter to ask about my car. I had to wait at the counter for another 10 minutes despite the fact that numerous employees walked by, seeing me waiting.
Finally I was told that my car’s tire was indeed repairable and that it would just be a few more minutes before it was fixed. The employee was nice about it, but it took another 20 minutes to finally get my car. Since I had purchased the tires from Firestone, the repairs were free. However, I missed many hours of work waiting for my car.
This Firestone would be a great place to go to if the service was faster and the employees a bit more responsive. I did like the fact that there was free Wi-​Fi, but it did not make up for the inconvenience of the long wait.

About a month ago my check engine light came on during a holiday weekend. Firestone was the only place in town that I could find that was open. I arrived at 830 am and turned my car and keys in to begin repair. The problem they found was my coolant tank was cracked and needed to be replaced. I approved to have the repairs and in addition. other preventive maintenance preformed. Over the course of 10 hours they kept finding more and more work that «had to be done.» $ 1500.00 later the car was «fixed.» Several days passed and problems began. They had replaced old spark plugs and the car had a rough idle. Not too pleased, I returned and waited another 3 hours. They found $ 200.00 more of unrelated repairs which I did not have the time for them to fix. They told me the rough handling was fixed. Several miles down the road. It started again. Ironic they found more work to perform but they didn’t want to fix what the screwed up in preventive maintenance. I called firestone back and told them I was stopping payment. The man was very nasty. I guess I will have to find another repair shop to fix my car. DON’T GO TO THE FIRESTONE ON BROAD STREET IN AUGUSTA, GEORGIA! THEY WILL RIIP YOU OFF!!!

I was told the work done to my car (I got 4 new tires) would take 1 to 1.5 hrs. The actual amount of time it took was 3 hrs. 2 to 3x longer than the original estimate is unacceptable. When the work was finished, I was told I would need an alignment. I was told the alignment would not take longer than 30 minutes. Actual time the alignment took was 35 minutes. Overall, I was not pleased with the wait time. Most of the staff was friendly or indifferent, but I had no problems with any employees. The price of the estimate was accurate. As far as I am aware, the work was done properly. Total time spent at location for check in, new tires, alignment and check out was 3 hrs 45 min. For these reasons I am giving 2 stars.

Terrible. Terrible. Terrible. 2.5 hrs for a tire rotation with only one other person waiting. I’ve never experienced this poor of service at any level. They will never see my business again.