Costco Tire Center

Purchased tires on
, had them shipped to store for installation on my wife’s Pathfinder. They called to schedule, setup a 10am appointment… figured we’d shop while they worked. When we tried to check in (at 10am) there was a line of people buying tires… so it took 30 minutes to hand over the keys.
After walking around the store for twenty minutes or so, I get a call from the tire tech… saying he needs to talk to me about my tires. I go back to the tire center, and he says that because my factory tires had a load rating of 106T and my new ones are 104T… they can’t mount them. For safety he says… right… not because the 106T tires would cost $ 300+ extra. For the record, the 104T has a load rating of 1984lbs… the 106T is 2094lbs. The most weight the Pathfinder is allowed to weigh is 5900lbs… WAY less than the (roughly) 8000lbs that four of EITHER tire could safely support. It took another 45 minutes for them to refund the installation charge, during which time I scheduled an appointment at NTB.

This review is in regards to the tire center only, have not had any bad experiences in the store itself. I called in to get a quote on some new tires. A sales/​service clerk answered the phone and immediately sounded annoyed that I was calling. I told him I was interested in getting a price quote on some new tires for my vehicle, at which time he sighed (sounding disappointed) and asked me if I knew what kind of tires I wanted. I told him I didn’t know an exact model, but offered to give him the year/​make/​model of my vehicle, at which time he sighed again. After giving him the details of my vehicle he asked if I knew what size rim I had, either a 16 or 17 inch. I told him I wasn’t exactly sure but that I was looking at the vehicle and would try to read it off the tire. After about 15 seconds, I let him know I didn’t see a size and he again asked me, this time rudely, «What size is the rim, Sir?». I again told him that I didn’t know for sure, that it wasn’t listed on the tire, but offered to read him the model number. Again, he sighed rudely and said fine. After reading him the model number he mumbled something and abruptly put me on hold. At that time I hung up, with no intention of giving them my business. Maybe he was having a bad day, maybe I just got a rude employee, but I have no intentions of ever finding out