Charlie’s Subaru

I was very impressed with the service I received at Charlie’s Subaru. I told them what I wanted and what I was willing to spend, and they helped me find the perfect car at the right price (for cheaper/​used cars, go to the public wholesale lot). Everyone I interacted with was a great mixture of friendly and professional. I was encouraged to test drive any car I wanted to consider, and ended up finding one I wanted. Although they tried very hard to get me to buy it that day (can’t blame them), I went home and waited a day to consider and to get my finances in order. Since it was snowing by then, I figured the chances of someone else coming to snatch up the car were slim to none; besides, they would have called me in that case.
One thing that stuck out as being very helpful is that if you cannot get a ride to Charlie’s, they will have someone come pick you up to bring you there (of course this makes sense for them to get people there to buy their cars, but it also is a nice service if you, like me, have unreliable transportation which is probably why you want to buy a car that doesn’t suck).
The next day, I came back to finalize the deal (I got a ride; I felt this was a more empowering move than having them come pick me up). I ended up spending quite a bit of time waiting because they were rather busy, but since it was a snow day, there was pizza from the Pizza Stone to munch on while I passed the time. Yum! What a pleasant surprise.
I finally walked out with keys in hand, a smile on my face, and a lot less money in the bank… but it was time to upgrade so it was definitely worth the chunk of change I had to give up. A few minor issues presented with my new used car, including seat belt locks that don’t quite function properly, and they agreed to have these issues fixed at no cost to me. Definitely a great place that is obviously highly concerned about keeping up their solid reputation.
My only gripe, and it is minor, is this: they boast about their free car wash, but from what I can tell, there is always a huge line for it on nice sunny days. Maybe in the future I’ll just have to get my car washed on cloudy days. :)

I had done my homework and contacted 5 dealers in Maine. I new from TrueCar what the car I wanted should sell and and from Kelly Blue Book and USAA what my trade-​in was worth. After an initial offer, they asked what I would do. I told them, and they met my demand without further negotiations or having to walk out the door. Their price on my trade it was better than I had seen away; I believe that they could meet it because Charlie’s had a dealership for that make as well. I was frankly surprised that I could get my price without having to walk out of the dealership on the first visit. They took the time after sale to go over the vehicle for delivery. I like my Outback Limited; the eyesight electronics are terrific.