Best Buy Augusta

This review concerns the Best Buy store in Augusta Maine, located off from Western Avenue. I had needed to have some repair work done to my son-in-law’s laptop, and also needed to purchase a Fitbit watch, two computer cases, and some ink cartridges. After walking over to the tech counter, I noticed three males in their mid 20s engaged in working with a attractive twenty-​something female. They were completely enthralled with her issues with a remote control, and seemed quite eager to assist her in understanding it. An elderly gentleman was seated in the area, and after a few moments of being ignored by the employees at the tech counter, he tapped my arm and informed me that I would need an appointment. I stated I was waiting for someone to take my information. I asked how long he had been waiting, to which he replied «10 mins or so.» I asked if he had an appointment? He replied, yes, «ten mins ago.»
I left Best Buy having spent $ 0.00, and proceeded to walk over to Staples (just a few feet away) where they serviced the laptop, at a cost of $ 120.00. I purchased a laptop case ($ 39.99), a copy of Office 2016 for Mac ($ 149.99), Color Ink Cartridge for my HP All-​in-​one ($ 89.00) and a few other odds and ends. They did not have the Fitbit in stock. However, when the Holidays are past, I will return to a Staples to purchase one.
So, helpful and accommodating service at Staples earned them my business that day and over $ 420.00. Best Buy’s indifference and distracted employees cost them that amount, plus had they had the watch ($ 199.99). More importantly, they have lost any future business from me.
I sure hope the cute blonde in the spandex was able to get her remote control working.

Every year, we come to this Best Buy location for Black Friday. We’re always welcomed by friendly employees and the manager, Bryan, eases our Black Friday worries. Their strategies to keep everyone safe and happy during the holiday experience should be models for other large department stores. Way to go, Bryan and his team.

While driving to our camp in Maine, my friend realized she left her camera charger back in LA. Doh!
We rolled into Best Buy — this one has roughly the same layout as most other BBs, so we quickly found the camera section.
Unfortunately, charger replacements are expensive things (WHY do cams not charge via USB??). She did not end up purchasing a replacement, but while we were there, at least two employees stopped to see if we needed assistance and helped answer some questions about the various chargers.
The location was nice and clean, and parking was super easy.

Best Buy was fine on Black Friday, but I don’t think we necessarily got a great deal on the «baby crack» videos we bought for our niece. The DVD section is set up really strangely too.