A W Duggan Inc

Duggan Heating & Air is squeaking out a 4 star rating based on the quality of service. They had some problems over multiple days/​appointments making it to our house at our appointment time, and that’s a big deal to me. That being said, once we got them out to the house, the service was great, and the pricing was fair. We had two different guys come out — one for AC maintenance and another to handle some electrical work. Both of them were extremely friendly, knowledgeable, and professional. Even given my frustration with their scheduling (benefit of the doubt — small, hometown company that’s too in demand for the size of its workforce), I would most certainly use them again in the future.

Be very careful when you choose this company. In the middle of the hot Augusta summer, our AC quit working unexpectedly. I chose this company to do the repair and when the man came out from Duggan, he gave me a $ 600 quote for the repair. I gladly paid it (it was over 90 degrees inside the house) and he went on his way. Within two days, the AC stopped working again.
I called them back out and discovered that the part that he fixed was not the part that was actually broken. Except this new part was actually $ 1600 to replace. And he could only give me a credit for half of the work he had done the first time because the «coolant he used was not free».
In my mind, had he done the job correctly the first time and fixed the correct part that was leaking coolant, then the coolant he had used the first time wouldn’t have been wasted. Instead, they expect me to pony up an additional $ 1400 to correctly repair the part.
Avoid these guys like the plague.