Regan Service

Coming home, fighting traffic and construction at every intersection in every town, my car started to give me trouble. I had to pick kids up from school, keep dinner plans, etc. I got the car to Regan’s at 3pm on a Thursday. They said they wouldn’t be able to look at it that day (understandable) and they were booked the next day too. Since it was a long weekend, they wouldn’t be able to get to it until Tuesday. I was upset, not at them, but at how complicated things can get so suddenly.
They saw I was upset and said they’d try to get to it the next day, I told them not to worry, I knew they were booked solid. They gave me a quote on a new alternator and explained that it wasn’t the cheapest brand, but it was the brand they preferred and had a good warranty. I agreed and walked home to call a ride to get the kids at school and to cancel my dinner plans.
While in traffic (it was a horrible traffic day with the Harvard and high school graduations), I received a call saying my car would be ready at 430pm! They found the part locally so didn’t have to wait for delivery. If i had waited at home instead of calling a ride, I wouldn’t have had to cancel any plans.
I couldn’t get back to the shop until 9pm, but they were open & my car was waiting for me.
Unbelievable how this played out… my car didn’t die in traffic or some busy intersection, they were able to fix it SAME DAY.
I have never had such speedy service, I was so grateful and appreciative.
What nice people, and a great neighborhood shop!

Do not go to this station for a sticker. Regan Service recently failed my car for tires. I went to two other stations and they both said my tires were well within legal limits and they would not have failed them. I will not return to this station.

Can I give this Regan’s ten stars?! They have always been highly responsive, delivered excellent service, been on time with the repairs, clear in communicating the problem with the car and the cost to fix it, and easy to deal with. But today, they exceeded all expectations! I have an appointment scheduled for tomorrow for an oil change and some other minor repairs; for this, they had already promised me a loaner car. (That alone is of enormous value to me.) Unfortunately, my car died on the Mass. Turnpike early this morning. Within an hour, I had AAA bringing it to Regan’s, since it was going to be there tomorrow anyway. Regan’s took it, said that they would start working on it today if possible, and, when I asked them to call a taxi for me so that I could go where I needed to go, said that they had a loaner car (the one I would have gotten tomorrow) for me to start using today! I wasn’t even supposed to have the car there today at all and they rise to the occasion, providing me a loaner on the spot. I wish they all the services that I use provided such good service.

A good place for car service.
Honesty from a car repair place goes a long way and is more important to me than finding the cheapest spot around. I’ve been here several times for minor repairs, oil changes, routine maintenance, and new tires (which were competitively priced). Prices aren’t super cheap but the service is good and reliable and they’ve even let me know when work i had thought was needed was not.
That honesty means that you should not come here for a car inspection if you think you may not pass for any reason.
Gas prices are average. The Hess down the street is usually a few cents cheaper.

I know the beautiful work of this group, very nice, they do everything with love and perfection. congratulations for the good service.(Rose)

We just purchased a car from Regan’s used car business, and it was definitely the best car buying experience we’ve ever had. Why do car dealers make it so difficult? I don’t know that I’ll ever buy a new car again.
We told Steve and Pat what we were looking for, they found it, we purchased it, full disclosure on the price, easy pick up — everything worked the way it should work.

I have never been to this service station until today. It was a wet miserable day when my car drove over a pot hole on Grove St during lunch time where the city is paving. My TPM (Tire Pressure Monitor) alert came on soon after I ran over the PH. I stopped and confirmed that the tire is deflating. I remembered there was a service station near by and decided to drive there. The tire was almost completely deflated by the time I got there. I went into the service office and Paul was there to greet me and knew that I had a flat tire. He told me the mechanics are out on lunch but should be back within 15 min. He told me my options: 1. remove the tire, inspect it, and see if it’s repairable. 2) Pending on the finding, put on the spare, and see if a comparable tire can be ordered for the next day. 3) Put on the spare and I can deal with the replacement tire. I appreciate the honesty and I went off to lunch at Tom’s Pizza.
30 min. later, I returned from lunch and I found my car was in the service bay and they had put on my spare. The original tire is punctured on the edge beyond repair. They spent about 15 min. looking for a comparable tire but would not be able to get one in until tomorrow. I decided to deal with the tire on my own since I do have a regular mechanic near my home. I have a 40 min. commute and didn’t want to drive on the «donut» tire coming back tomorrow.
During my wait, I observed that they are very courteous, from Paul, to the service mgr, and the mechanic that worked on my car. They look like they enjoy their work and also knowledgeable. They are very up front about the work that needs to be done, and on top of that, the place is very organized and clean. My confidence level is very high from dealing with them and would not hesitate to bring my car for service or to recommend it.

Just stopped by to get gas, clean and cheap.

These guys are smart, fair and honest. And nice. Best place to go.

Incredibly efficient, nice, accommodating… this is a great place for auto repairs and even better people who do them. I had a simple but sudden problem with my car… they fixed it on the spot for me… I was shocked — not used to that kind of courtesy and kindness. Do yourself a favor and, if you live in the area, bring your vehicle to them whether it be inspection or serious repairs.

Hands down the best family run station! They are the most honest, hardworking people. They tell you the honest truth about your car and what needs to be done. It says a lot that a large number of employees have been with the Regan’s for a VERY long time. The station is clean and offers coffee etc for client’s waiting for their car. Don’t take my car anywhere else!

Couldn’t be more honest people… I go to my dealer for warranty work only. My dealer tries pushing every maintenance job in the book on me (new brakes, tire rotation, etc). I have told Regans about the recommended service, and they have multiple times told me that I did not yet need that service, and that it wasn’t worth the money at the current time.
They could have made a decent buck off me multiple times and did not until it was absolutely necessary. If you want honesty, then go to Comm Ave in Auburndale. A lot of peace of mind.

Regan’s really does deserve 5 stars. I went for a state inspection, and I was out of there in less than 10 minutes. They changed my old plates to my new plates for me, washed my windshield without being asked, and were so friendly to boot! Rarely do I leave a gas station with lingering positive thoughts about my experience. Even when I move to a different area, I plan to come back to Regan’s if I need anything done.

Regan’s is wonderful. Brothers who run it are good people. They’re so busy you KNOW they don’t have to rip you off to survive, not that they would in any case! Like an old-​time neighborhood garage… love Regan’s!

These folks are terrific. When the AC died and seized everything up, they were able to get me back on the road at a very fair price. Everyone was very pleasant and professional and I couldn’t have asked for a better experience especially when all things were considered. These folks are great.

This is the ONLY place I take Trixie (and yes, my SUV is named Trixie, what of it!!!) I get great service, a fair price, and it is always done right and on time. Seriously, how often can you say that about a car repair shop? The technicians always make sure Trixie is in top shape and they let me know when bigger repairs (like brakes) are on their way out. Its nice to know ahead of time, then I can save and plan for it! Oil changes are always quick and efficient and the price is competitive. I’m pretty sure they even have loaner cars if you need it. Say hi to Bob M if you go! He rocks!