Valet Cleaners

SHARPIED ON MY CLOTHES!
I have been to a lot of bad dry cleaners, but none ever wrote on my shirts. I understand it may seem like no big deal to write on the part of the shirt that is probably tucked in, but there are MANY reasons why it is not. 1) I don’t always tuck my shirts in! 2) I have shirts from my employer! 3) YOU DIDN’T EVEN ASK!
WILL NEVER RETURN! Would select 0 stars if I could.

I have been going there since 1997… Very nice and family owned. I’ve never had a problem… They certainly have my loyalty when several years ago I had totally forgotten about $ 200 I left in a pocket. So it was a wonderful surprise when the owner handed me a wad of cash when I next picked up my clothes…
I don’t think many places would have done that but they now have my loyalty.

Honestly… One of the worst examples of customer service. I needed my clothing my noon the next day. I knew this was not typical, so I called and talked to the owner before hand to make sure they could accommodate. He said yes, and I dropped off the clothing. I made it perfectly clear to the 13 year old girl that checked in my clothing about out timeline. She repeatedly said it was no problem. I went in today at 12:30 to pick up my clothes only to he told they weren’t ready. She actually laughed and said «Well what do you expect me to say… They aren’t ready?». They then proceeded to hand me wet clothes. I asked for my money back. He laughed again and said“I don’t think so lady.”. Really? I will never go back there and I warn anyone against going there as well.

Been here for decades… Run of the mill, but prompt and never any real problems, for me …

Nice service, well run dry cleaner in Auburn CA. The owners seem to know all their customers by name. They are expensive, compared to other dry cleaners in town, but they do a better job than the other dry cleaning shops in the area. They lose one star in the summertime because their air conditioner always seems to be broken or not working. Very hot & stuffy in that place… don’t know how they can work under those conditions…