Turner Electrical & Lighting

Jeff came out on a Fidelity Home Warranty referral and replaced two much needed smoke detectors. Jeff is knowledgeable, friendly and helpful. We would recommend Jeff to friends looking for an electrician. Good Job!

Deeply disappointed by this company.
Turner Electrical came to fix my kitchen lights via American Home Warranty. The first time James came he arrived early than the designated time. So I had to come in early from my work. He didn’t check anything and said it would need new ballasts. He would order new ones. I asked home multiple times to check as the setup for the lights was different than usual. But he seemed overly confident. I thought maybe he is an super smart guy and knows what he is talking. He said they would setup another appointment in a week when the ballasts have arrived. The office did not call to setup a time. I called them twice since it was more than a week and they did not call. So finally he came.
The second time he came he said the the lights are not hooked and should not be working! I said the were working for the last 10 years. This led me to believe either he is incompetent. He said he has to look in the attic. I said go ahead and he replied he needs to make a call before doing that. He came back after 10 minutes and finally went into the attic. He said it needs to be rewired to fix the problem as the wiring was all wrong. I asked him to fix with the current wiring. After all it has been working all these years. However he said that he cannot do that and has to check with the Warranty company if they will pay for rewiring. However when I called after 3 days and American Home Warranty they said they got no request from Turner!
So after 3 weeks I am still without my issue being resolved and they want their deductible for just showing up and not making any effort to fix my problem.

James came out to fix a home warranty issue. He was supposed to arrive between 9 – 1, but didn’t get there until 2, which is the only reason for deducting a star. The office DID call at 11 to tell me he was delayed, and made sure that the later time was okay. He was in and out in 45 minutes, problem solved. If I had another electrical issue, I’d be more than happy to have him out again.

James replaced a bunch of light fixtures for me, both inside and outside my home. James is extremely knowledgeable and efficient. He also provided me tips on how I can prevent the issues from occurring in the future. Great work by a great electrician!

James did a awesome job repairing the outside lights and the outlets in our bedroom. Was very helpful and professional. Great job Turner Electric

Turner Electric deserves 5 stars. James was able to solve each of the wonky wiring issues in my house with ease and efficiency. He was very friendly and arrived promptly, ready to work. I highly recommend this company!

Great job by James. .was on time as promised, fixed the ceiling fan, was professional and patient with my concerns and many questions.

Another victim of the FRAUD RING called TURNER ELECTRIC & LIGHTING IN GV. They get most of there scam work from Home warranty companies. DO NOT USE THEM. Have your ins give a you a different company. My first phone conversation was with an impatient, rude woman. I called First American Insurance to verify what is covered and what isn’t, then I called her back and verified my insurance will cover the replacement of a plug outlet that has a short, sometimes has power and other times doesn’t and there’s a hazardous exposed wire, also an inexpensive cover needed to be replaced that insurance didnt cover and I agreed to pay for the cover. When the technician showed up he had no work order of what he was there to do, so I explained again. He had a pissy, bad attitude and wasn’t happy about having to go into the attic as the outlet was near the furnace. He went into up & came down five minutes later and said there was nothing wrong with the outlet, there was power to it, the exposed wire was safe and didn’t have the part to replace the cover. So he collected $ 60 from me and a fat fee from insurance and did absolutely nothing. I’m a paying customer, more than willing to pay for any work that needed to be done thats not covered by insurance while he’s there. I’m paying for the show up fee and now I need to pay another electrician to come out and fix what he didn’t. If you just wiggle the plug it goes on and off, he couldn’t possibly have tested it. Please everyone who gets scammed by them, file a complaint with your insurance company, so they will stop giving them work. So unprofessional, and they refuse to return any of my calls to resolve this.

I guess this company only stays in business through home warranty work. I have been introduced to other tradesmen through my home warranty that I continue to use and recommend however this company will never get my future business. In fact not only will I never use them again regardless of it being covered on my home warranty but I will now look to change home warranty companies to one whom does not use this electrician. Disappointed! Shame on a company that takes advantage of people.

I have a home warranty on a rental property. Tenant called and said a few of the electrical outlets were not working. Turner came out, diagnosed the problem and fixed it quickly on the first visit. And now my tenant is happy!

This is yet another review by someone introduced to Turner though a Fidelity home warranty.
Nothing was fixed, a quote for work was never received and the customer service ranged from lax to rude.
I had two problems: a wall outlet not working and a doorbell that’s never rung.
On his first visit, the serviceman arrived when no one was home. No appointment had been confirmed. I could not make it home at that time.
On his second visit, the serviceman noticed the doorbell operated wirelessly and assumed it simply needed a new battery. He didn’t have any batteries with him. I purchased batteries on my own. They did not fix the doorbell.
On the same visit, he couldn’t figure out why the outlet wasn’t working and suggested he would need to go into the wall to see what was wrong. That sort of work was not covered by the warranty and he said I would receive a quote. He didn’t write anything down while looking at either thing. I never received a quote. Maybe it’s for the best.
I canceled a third visit after they couldn’t confirm an appointment window smaller than four hours. And once you’ve had an argument with the receptionist over whether or not she left a message about an appointment (she hadn’t), it didn’t feel worth it working with them.
Considering the company is nearly an hour away from my home, my insurance company never should have assigned them to me.

Home warranty issue also. James came and took care of the problem — all good. As a result, we hired James to come back and do other work not covered by warranty. First date set, no one showed up (after I took the day off from work) and no call. I called the office and was told that the electrician was out on a call and probably wouldn’t get to me. We agreed on a second date and James arrived on time and set to work. My husband was working from home and I left for another appointment. When I returned, only HALF the work had been done for the amount that I had been quoted. When my husband asked about this — he was told that the other items were not on his written estimate (which I never received a copy). Unfortunately I trusted the «word of mouth» contract.
I have tried to reach Turner and the electrician several times and have never received a call back. I would NEVER use them again!

I have Fidelity as my home warranty and they told me Turner Electric was coming out and I was nervous after reading the negative reviews so I cancelled my appointment. Fidelity sent out AES out of Roseville which never returns phone calls or shows up on time and what a joke that turned out to be. I had to call Fidelity who then sent out Turner Electric and I do recommend them. They found and fixed the problem and were very courteous.

Wow I am impressed. James showed up fast and took the time to explain everything to me. He gave me quotes for suggested repairs. He was so friendly and I will request him next time! Thank you James :)

James is awesome! This is the three time I’ve had to go through my home warranty to have different electrical issues fixed. I’m so glad that James was sent all three times. Well, actually I requested him after the first time. The time frame given for him to show is always sooner than later and the work is always exceptional!

Home Warranty issue as well. James was quick and efficient and very professional.
He fixed the issue and also gave me a quote on some other electrical items that need to be done.
Sounds like he is making a positive impact on the future success of this business.

Turner was sent by home warranty recommendation. Appointment window was from Noon to 5pm. We get a call at 11:00 am from the guy who says he’s at our house. (One hour early is fine if you aren’t out of town). Told the guy we were coming from Bay Area and wouldn’t be there until 11:30. He said he couldn’t wait and might not be able to come back.
We called his office and they said he will have to wait for us.
Upon arrival, we could tell the tech wasn’t really interested in his job. He had an attitude like he was in a hurry, like «Yeah, yeah, yeah, what’s the next issue.
It ended up that he only fixed one issue because home warranty didn’t cover exterior or missing fixtures.
I asked for an estimate for them to do the work that wasn’t covered by home warranty, but it has been over a week now and no estimate.
Cannot recommend this company. They only survive because of home warranties.

I had a issue with my whole house fan. I requested service through my home warranty and the electrician came right pout to the house. His office was great about being in contact with me. I called on a wednesday and they came out within a week (they would have been out sooner, but it was my availability that made it a week). He was courteous and kind and diagnosed the problem quickly. I was nervous based on the low reviews, but he was great. Just wanted a good experience to also be on here.

Another Home Warranty victim. DO NOT USE TURNER ELECTRICAL. They spent 2 hours looking at ceiling fans only to tell me what needed to be done wasn’t covered by the warranty. OK, so I scheduled an appointment for them to come back out to do the work that needed to be done and they never showed up. I called and left 2 messages and on the 3 call finally got the receptionist who always seems like I’m wasting her time. She said she’d left 3 messages for me (no she didn’t) and what did I want to do? I want my fans & lights installed ! Said she’d call «the guys» to see if they could still come out. That was 2 weeks ago and I still haven’t heard back from them.

I had to go with this company through our home warranty. At first they were polite and got the technician out right away.
One month later the problem is still not fixed. I literally called them over ten times to help me. Once I was put on hold for over 6 minutes. The person that answers the phone seems like she has other things to do and my broken ceiling fan wasn’t worth her time.
The ONLY reason for the one star is after one month, the problem was solved. Pretty much because I kept after them to communicate with the home warranty place — call after call after call.