The Truck Shop

«Keep In Mind that if you are having custom work done that it can sometimes not be done in a timely manor». I couldn’t find any other company to take on the work for my truck but this company. I was a little irritated that it took a month to do. On the other hand I got a really good job, the quality was there and Taylor in the Service dept was really helpful. I am giving 5 stars based on quality not on punctuality. (Punctuality I am not sure what I give (2 or 3). I know that when you are doing custom work it can take longer also remember that companies are really busy in this good economy.

Over promise and under deliver is this shop’s specialty. My poor husband dropped off his truck on a Tuesday with promises that it would be looked at on Thursday and repaired by Saturday. The following Monday night comes around and «we haven’t even looked at your truck yet.» The following Tuesday (7 days later) comes around and «we will work on it for sure after lunch». Tuesday at 5 pm, «your truck will be fixed for sure tonight». We drove down there at 9 pm to pick up the truck and you guessed it, nothing has been done. The mechanics were «called off the job» to work on another truck that was more important. So our truck sat there for 7 days and nothing was done to it. It is extremely disappointing to work with people whose words do not mean anything and integrity is just a word in the English dictionary. We are glad to see your business flourishing… too bad they don’t care about our family’s livelihood whatsoever.

Worst place ever. DO NOT go there. They rip people off and charge double on parts they order. I could order that same parts online for ¼ the price. When i talked with Jenny and I cornered her about the price and the outrageous price for supposedly looking at something. I had another mechanic shop look and tell me not even a nut was removed…, I was ticked. They charge me for absolutely nothing. There was no I am sorry or I will make it right, absolutely NOTHING. I am going to turn these people into the better business bureau and turn them into UD cooperate office in NC. They are the only shop that works on big UD trucks in Washington state so they know they have you over a barrel and they think they can treat you like crap. They take forever to get you a statement as the prior post says and also take forever in a day to get the truck fixed. Treat these people like the plague.

Don’t ever order parts from these guys. They will tell you one week for a part and it will not come for 5 to 6 weeks. Ordered a part from these guys and they ordered the wrong part. Waited over 5 weeks and every time I called they said next week. No one knows what is going on and blame the other guy. I am at 6 weeks now and still don’t have part. They said they are emailing them and will let me know next week. Horrible customer service. Don’t pay these guys until they have your parts. Recommend going elsewhere.

I bought a new Fuso truck here recently.
I had a custom body put together by Heiser. Mac McGuire got me taken care of. What can I tell you, he was really straight up and made the whole thing come together. It was much more involved than just buying a van off the lot, because we had to coordinate the Cab and Chassis with the truck body built elsewhere (by a different company). He hooked me up with a solid rate on financing.
I’m giving The Truck Shop 5 stars based on my dealings with Mac and the purchase of the truck.
I’m not so sure about having things like aftermarket gas tanks installed. It took quite awhile to get a quote from them. So, we finally agreed on a price and I was about to order the tanks just to find out they weren’t willing to install them for at least 2 weeks (even that they couldn’t commit to). I’d go somewhere else for that kind of thing.

I drop trucks off here from time to time. I have nver been inside but the parking lot is nice.