The Social Auburn

Literally the worst place to live. How can you mess up electricity bills for your residents? For FIVE MONTHS I called asking when we would get our bills, and I got a different answer every time because no one knows anything in the office apparently. Then you say in a letter you FINALLY taped to our door (really professional guys, which by the way I found some scattered on the ground thanks to the wind) that we would be charged $ 40 a month in back charges for electricity. Then when I get my rent bill online, it’s $ 50 a month. So I call to get it fixed and what am I told? Oh we sent out an email and put another letter on everyone’s door that it was supposed to be $ 50 a month. Really? Because neither of those things actually happened.
While we’re talking about what a horrible place this is, how about when other residents and your security guard say that there were gunshots a few months back and when I called the office I was told that that never happened.
I also requested on move in day that a new dryer be put in because it looked like it had seen it’s last day. Well guess who got shocked when the dryer overheated. At least after almost 5 months it got replaced.
I get now that you don’t care about your residents. I would like to point out that your property management company says that it’s values include loyalty, integrity, and excellence — all of which are lacking here. I will be calling Trinity directly about these matters and let them know what a poor excuse of a business is being run under their watch here in Auburn — which is supposed the be the most beautiful village on the plains, no thanks to this horribly run apartment complex.
Waiting on a call from the manager, we’ll see if another of your property management company’s values — communication — are completely bulldozed by your office.

While I can’t believe I’m taking time out of my life to leave this review… hopefully other people can read it and make informed choices.
I’ve lived at «The Social» (formerly university village) for 4 years. 2008 – 2009, 2011 – 2013, and 2014 to now.
Initially, this place was great. The office/​clubhouse was more active, the basketball court actually had a manager checking ids, the neighbors weren’t blaring music at 2am without repercussions, and the office staff communicated with you.
Right now, this apartment offers probably the slowest internet I’ve ever used in my life. From 10am to midnight you won’t be able to watch a YouTube video without waiting for it to load… if ever. Want to play an online game? Don’t bother, you won’t be able to unless you are playing at 4am. I point this out because from 2008 — 2013 university village provided very fast internet.
The basketball court/​gym area has no air conditioning and is never maintained. The water fountain broke years ago and was never fixed (they did put in a water cooler). The guy managing the door is gone so most of the people playing… don’t live here! You are literally waiting on people who don’t pay rent to use your own facilities. The Nets will be torn off the rim regularly (not the managements fault) but takes months to replace. You will see trash all over the side of the court and it will not be cleaned up for a long time. Atleast it was open though… oh wait it’s not. The court hasn’t been open due to «renovations» for over 3 months. The only renovations they did… painting the walls. One goal is still missing a net! I called 2 weeks ago and they said they were fixing the air conditioning. There has never been air conditioning in the courts…
The neighborhood has a huge problem with loud noises late at night. People blaring music at 2am for 30 minutes? It’s normal! Even with «security» patrolling the neighborhood.
While the office staff tries to inform you of upcoming things, they’ll forget to mention some important ones! The fire department was apparently working on something at the office and our water was turned off for almost 2 hours… without notice. Good thing I had to shower before work???
The Internet stopped working suddenly and I called the office… apparently it’s because they are upgrading it… for the next people that live here of course.
While I can see the renovations that are going on and can see they are working to improve, You have to compare this place to other apartments. Sure this place can improve… but why bother taking a huge financial risk with an apartment that’s proven for 5+ years to only get worse?
The pool is… a pool. Most likely the worst designed pool of all the auburn apartments (it’s just a square). It’s smaller than most while being dirtier than most. The hot tub hasn’t worked in forever… and it’s even dirtier. Once again, in comparison to other apartments of this size… not impressive at all.
My roommate also failed to receive his large dresser that comes with the furnished package… that he pays extra every month for. This was marked on the moving in paper, told to the guy working at the desk, and a work order was even put in. It was never resolved and he doesn’t care enough to ask again.
One of the only good things about the apartment is there bus system. No gated community means they can stop the bus closer to your apartment, minimizing walking distance. The buses are really frequent and convenient.
The maintenance team is pretty quick with responses as well. A work order will usually be taken care of in 1 – 2 days if it’s minor. I don’t have experience with anything major having to be done.
The reason I didn’t make it 1 star is because no one died here yet… unlike tiger lodge where someone dies once a year from gunshots.
For those that don’t want to read the long post. Here’s a tl;dr.
Pros: good bus system. Indoor basketball court. Quick maintenance. Rent is cheaper than some (but they are raising it) friendly office staff — never had a problem with them.
Cons: no upkeep on courts. Slowest internet of all time? Bad pools. Loud noises at night. Prices being raised… Bad furniture package. Just read the whole thing.

I’ve stayed at this apartment complex when it used to be called the University Village. I had minor complaints, so far. Since the new management took over, it’s been fairly the same. They did mention about renovations to the apartments, clubhouse, pools, and the gym within the next few months.
I have emailed them about my electricity bill issue, but so far no replies or comments. I hope to see better communication between the management and employees.
As for the apartment environment, the neighbors can be a bit loud at times, especially on weekends and mid-​school holidays. They have lawn work done every few weeks during the spring time, which can be noisy, but if you live on the second or third floor it’s not that bad. Parking is good as long as you park in the correct space; visitors need a parking permit or else you’ll get towed. Towing is very serious here, if a non-​resident park in a resident’s lot, they could be easily towed within 10 – 30 minutes. Be warned!
Lately, the plumbing at my place is on and off, because our kitchen sink can get extremely hot, while our bath water becomes lukewarm to cold after 8 – 10 minutes. We have individual bathrooms in each of our rooms and I’ve tried the wait half-​an-​hour after my roommate shower to then go shower and it seems to help a little.
I do like how they set up the package pick up now as opposed to how they used to do it. Back when I first lived here, they would write little notice slips and place them in our outdoor mailbox. Which means, if we don’t know when our package arrives we’ll find out if and when we check our mail. That could mean we’ll find out we have a package the following day, or maybe sooner depending if you check your mail often. Oh, you must show an ID to pick up your package, unless the staff knows you by name. Now, it’s all online based, but we must set up an account and create a pin number. We get an email sent to us the same day the package arrives! No more showering ID’s, just give them your apartment number and your pin number. I believe this is a much safer way to keep up with packages.
I’ve lived at the same apartment complex for almost three years and I have already signed a lease for the following school year. This place is my second home away from home. Everything is included in the monthly rent except electricity for me. But there is an option for all in one package, where electricity is $ 45 a monthly, unless you go over the usage.
That’s all I have to say, good luck!