The Home Depot

This place is horrible to shop at if you want something specific. The workers here don’t help you. They don’t even ask if you need something when you’re standing right in front of them, waiting for them to stop what they’re doing to help you. The last three times I went in there asking where something was, they argued with me and told me they don’t have it. On my way out I would end up finding the item. They don’t want to help. They would rather lie and say they don’t have it then give you the time a day.

The best part of the store are the cashiers. They are always friendly and courteous.
As for the rest of the store, the employees act as though your time has no value. I constantly find items out of stock, or off the shelf. This is a consistent theme in the lumber dept. If you want someone to bring down stock from the shelves, be prepared for a long wait! First, search really hard for someone — they seem to disappear when there is work to be done (it breaks up their conversations with other employees). Then wait as they mosey around to get a forklift, close off the adjoining aisle, and lower the lumber. Of course, they put the 16′ 2×8 lumber back on the eye-​level shelf without pulling the 10 boards I asked for in the first place (while putting the 5 twisted up boards that I did not want in the first place on top of the stack). Of course, the two guys disappeared when it came to helping me get my lumber onto a cart.
If you go in and expect no help and to be disappointed, you will not be disappointed.

Unfortunately, this wonderful store has become unpleasant to shop in due unending hardsell approaches by solar sales people who will not take no for an answer. I used to enjoy strolling the ailses dreaming up home improvement ideas. But now i go very early morning or run in and out or not at all to avoid being accosted by unwanted solar salespeople. Ones even posing as helpful store employees to trick me into a conversation abt unwanted solar. The problem is not home depot employees.

Never have had any problem with this Home Depot. It’s my preferred home shopping store. I recently bought a fan from them and when we brought it home, the glass was broken. We took it back the next day, which happened to be Easter Sunday. The store was open (thank goodness) and happily gave us a new glass piece, no questioned asked. My husband and I were very satisfied customers!

I am very disappointed with Home Depot. My husband discovered a leaky roof in our new purchased home and we decided to «do it ourselves», he measured the area and we went to Home Depot to order supplies. The roofing materials arrived a few days later, we were very pleased with the delivery gentleman… nice guys, despite the rain. The following day we had another delivery… we were surprised that we had more coming but trusted Home Depot to have it figured out and again it was a rainy day so we did not get on the roof to count everything (hubby almost fell off the day before). This occurred in March, by April we realized that we had ordered too much. We thought it was our inexperience with home construction and tried to exchange some roof cap for a larger size but the employees at the store didn’t understand why we had so much? We returned what they had on file that we had purchased and we went on with our retooling. We ended up with a large pile of «extra».
We thought that as «do it yourselfers» we had messed up and contemplated selling the extra but held off because we were not sure what happened.
Life went on with many family hardships (parent in ICU) so the material was put aside and basically forgot about.
Then Lyla called (4 months later) saying that Home Depot over delivered and what did we have left. Honestly it took me a while to get back to her… the pile of roofing material was not a priority at that time. Eventually I called her with the inventory.
A week or so later my husband got a phone call from our neighbor saying that our pile of roofing material was being picked up. Why was I not informed that this was happening? Home Depot was actually trespassing on private property and I could have called the police for theft… we didn’t…we understood why they were there despite a lack a of communication. My husband rushed home and said the guys were very nice and only took what was on their pick up invoice… which meant they left some things.
A few days later Home Depot called to say that «all the extra wasn’t returned» and they would be charging my credit card!
I called Lyla and left a message about my discontent. 2 days later I had not heard back so put a freeze of my card… Home Depot called me that night and dismissed the charges.
I appreciate that the changes were dropped but the entire experience was not one I’d repeat.

So here’s the real story… no one helps you… no one to ask… no one knows where anything is when you do finally catch somebody as they are running from you so bring track shoes. If you buy something heavy they run for the hills when you ask for help loading it, so bring a fork lift. If your in a hurry, don’t bother, bring a book to read, since everyone lolly gags around. If you have a question related to anything home depot related expect the riddler to answer you with a confusing confession. I had a simple 120V vs 220V question and basically received an answer that had something to do with dog excrement. Tell ya what I’ll take shopping online instead. It’s just too painful to keep going to that Home Depot.

We come here alot since we bought our house. Today we r looking for a security door for the front… they have all different styles and colors. .even 8 foot ones like we need… best part is u can bring your doggy!!!

Tool Rental department very unprofessional. Charge hidden fees and penalties. Will not return.

I rarely shop at Home Depot but the very few times I’ve attempted to purchase something here, they have been out of the items I needed. Most recently, 1″ round dowels. Completely out! The Home Depot in Lincoln has 35 of them in stock. The time before this, just last week, they were completely sold out of the standing lamp I wanted to purchase. I usually don’t mind so much going to hardware stores but I must say I dread having to go to the Auburn Home Depot. I drive further to go to ACE first but now they have closed. I wish they could just control their inventory more efficiently. They told me that the dowels were on order and would arrive in 5 days. Too late for my project so off I go to Lincoln.

Wow Allen at Home Depot in plumbing department super knowledgeable very thorough boy oh boy do we appreciate someone like that Thank You Home Depot in Auburn

I had a similar experience as the woman who went in to buy a refrigerator.
I went in prepared to purchase a higher end dishwasher and garbage disposal and could not find a salesperson. As an employee ran by I asked if someone was available to help me and she said «Go do some other errands and come back later, we are too busy.» This was mid-​week and the store was empty of customers. So I returned several days later and again found no one in the appliance department. When I asked an employee again he replied «Hey, I am too busy right now and some one will get to you later». (rather rude tone, I must add.)
Even though Home Depot offers me a 10% veterans’ discount, I am headed to make all my large purchases at a store which provides sales people to take my order. How hard is it to take an order when the customer has done their homework on what they want to buy.
Hire some more friendly sales staff!

My refrigerator died suddenly. I went to Home Depot prepared to buy a new one. Finally found a sales person and asked if he could help me. He said «no» and didn’t even offer to find someone else for me. He was sitting at a desk, not helping anyone.

When a workshop is advertised, a workshop should take place. The workshops are advertised outside the front door but the past two weekends have been a disappointment.

Clean and friendly store. I like buying my cleaning products here, I can get bulk paper towels, toilet paper and dish washer detergent typically for cheaper than anywhere else.
I have spent many hours back in the Window Treatment section getting custom blinds cut and always get very helpful service.
Unlike some of the other Home Depot locations I always seem to be able to find a knowledgeable sales staff to help answer my questions.

Seems like a Unilocaler took issue with my review. Well let me make these observations:
I have the original receipt that shows that I was charged 75 cents per can for a Paintcare fee. I’m happy to provide a scan, if you like.
UPDATE: Well time to eat crow. The Paintcare fee is assessed by the State of California as a disposal fee. So 75 cents to dispose of one empty can of paint. Sorry Home Depot, I will remove my original Unilocal review.
Secondly, you need to go back to your high school civics class. The President has no ability to levy taxes. That is the sole responsibility of Congress. Your comment that it was an «Obama tax» is just wrong.

Let’s Build Something! .)

I was in for a surpise when I went to this home Depot, they actually had someone available on the floor to help us. Some Home Depots you have to track down and fine someone to help you. The employee in the carpet dept was able to help us out.
Employee at checkout was also polite upon checking out.

So nice to have this store in Auburn. There are lots of employees floating around. While walking around, we were asked no less then 4 times if we needed help, all by different employees. Not sure if it was just because it was a Sunday morning, or something else, but I would guess this many employees would actually help a bit when you’re working on projects and need to ask a few questions…
They have a cool project day for kids (on Saturday’s I believe). Not sure if it is just this store, or all Home Depots, but regardless it is a really neat idea.

I enjoy Home Depot. Yes, I am one of those chicks that loves going to the hardware store to buy things and build! This place is easy to navigate, though the selection seems slightly limited to its Sacramentan counterparts.
But, 5 stars for being in Auburn! You make my life so much easier when I am helping my family!

Smaller than the Home Depots in Roseville, so some items have to be imported from elsewhere (like 5 gallon sizes of paint).
Good staff, good hours, good store. Killed the sad 84 lumber in North Auburn, but Home Depot provides better service. Use Diamond Pacific for real lumber and construction material needs, use Sierra Pipe for plumbing and conduit.
Use Home Depot for paint, most tools, and random hardware needs.
4 stars compared to options in Roseville
+1 star for being in Auburn