The Country Square

Great family store-​Candace!!! Yeah-​thank you so much for ALL of your help & patience… they let us browse at first and checked in a couple times & than when I really needed help she pulled multiple pairs of jeans for me & boots!!! Thank you-​you are delightful… thank you Shawn also :-)

The only reason I give 2 stars is because they appear to have some decent quality clothing here. As many reviews already indicate, though, customer service is completely laughable.
My wife and I went looked around for a while before we found what we were looking for. I counted 3 employees in the store, my wife says she saw 4. There was not a single other customer in the store. Not one person offered to help us.

If I could rate this store a zero I would consider but the one start is okay due to the fact that they have nice boots. I needed a pair of boots for a wedding I was in. Never been there before and when I walked in, I was not greeted by the man in the front of the store even though eye contact was made. I was in the store approximately 25 minutes, trying on boots. The lady working on assisting customers came over to help a lady that had walked in after me and still no acknowledgement other than a hi and proceeded to assist this lady. I successfully found the boots that want in store and bought them online. Congratulations you just lost $ 200.00 for piss poor customer service.

Terrible service. Came in with the intention of buying a pair of boots for work. Spent about 20 minutes looking and trying on boots. Walked through the whole store and not one person working asked if I needed assistance. Too busy talking with friends and telling some odd story about a gay customer.
Selection in upper sizes for women way pretty weak also. I like to support local businesses but not when they don’t provide quality service.

Lousy. Lousy. Lousy. My fiancé and I are getting married and have a western themed wedding. We went to The Country Square to purchase boots for both of us, hat for him, shirts for groomsmen, and other accessories. Mixed results in customer service… boots had to be ordered in my big ol’ feet size as well as the hat my fiancé picked out. We tried to order the groomsmen shirts, but were told they weren’t able to order those shirts. Which, were easily found on various websites… at a much cheaper price… not too awful. YET. The hat was ordered — supposedly. We waited, and waited, and waited. Nothing. So my fiancé called, and was told there was a problem with the manufacturer and they were checking into it. No call back. I went down there to look at more shirts, inquired… found out that they hadn’t followed up on the call. We BOTH went back the next week… found out it hadn’t been ordered (blamed on the manufacturer losing the order).
OWNER ‘said’ he ordered it himself. Should be ready in 3 weeks. Ok… 3 weeks later… no call, nothing. We call last night and the lady LIED to us. First she says, «no, we called you… we don’t know the trim you want» (uhmmm… in writing, on the order) Then she says «I can’t find the order, what name is it under»… Soooo… how did she know there is a problem if she didn’t know whose name it is under and who she is talking to?
Ok, so. longest story ever… Its been since the beginning of November, ‘supposedly’ ordered twice now… Lousy customer service. We will never go back. I’m just glad we began the process early enough so we can go elsewhere before the wedding. Beths Western, here we come!

They have a large selection of boots, pants, shirts and hats. The sales staff is friendly and asked a few times if we needed any help. I liked that they didn’t hover. Despite the hanging battle flag from a failed state, the store is pretty nice.

I gave this place two stars soley based on inventory. Customer service =zero stars.
I came in about a month ago and purchased 3 pair of boots for family, and not one of the two employees said a word to me. At check out the gal didn’t even ask if we found everything ok or say thank you or have a nice day. Today I came in to find some boots and jeans for myself. There were three employees on the sales floor or out front and not one said anything to me at all. I was there for about 25 minutes trying on boots, and needed some help with sizes but decided to leave and move on to Coastal and to buy some $ 400 frye boots at Nordstrom instead.
Note to owner:
If you care about sales get some salespeople in there with a personality.

We made a special trip to find a pair of boots for myself. They did have a few size 11 women’s, but not many. If you have an average size, the selection of boots is pretty decent. Customer service isn’t s priority in their store that’s for sure. Lots of merchandise stuffed with in that building. Almost feels like a hoarder home.
I didn’t purchase, and will drive out of my way even further to find knowledgable service. Really sad they missed out on a $ 300 + sale, but maybe I just don’t look like their kinda folk.

Great boot selection! Lots of merchandise, so it’s a little tight, but will definitely return.

Made a special trip to check out this store, turned out to be a huge waste of time. Customer service was sorely lacking, there was so much inventory crammed inside you could not walk 3 steps without knocking over a pile of boxes or running into a clothes rack. They seemed to have a decent selection of boots — but they don’t stock any women’s over size 10. Who does that in this day and age?! They said they could «order some in for us to come back and try» but even then they said that there was only one brand that they could get. Odd — since the next day we drove up to «Beth West» in Snohomish — and I was able to try on numerous styles and brands in sizes 11, 11.5 and 12! For a real great customer care experience — head north to «Beth West».

Very friendly atmosphere with good service, Quality products at a reasonable price, and plenty of parking space. The family has a dog that is several years old that serves as an excellent mascot!

The only real Western wear shop in the greater Seattle area. They have a great selection of boots and hats and a decent selection of clothing. Everyone is nice and helpful. I highly recommend this place if you’re looking for this kind of ware. I only wish they had a bigger store because their inventory overloads the shopping area.

I’ve been in there with high hopes many times. They carry brands that I like, but I’ve never found anything in my size that I actually bought. It’s a mixed bag: you have to know your product, because while they do stock some top quality lines, they also stock the schlock. They have «store dog,» among other accoutrements of a local, family store. If you’re there for boots, ask about the odd unsold stock they have in back. They’ve been in business for decades, and have some odd lots in the stock room that never sold, and if it’s your size, score! Carhart, White’s: they’ve got it, but they’ve also got boo-​coo polyester and «western» wear made aux Chine.

A great little family-​owned Western wear shop. That alone should get them 4 stars in this day and age.
The service is not the kind where they jump up at the door, greet you with flowers and follow you around. But if you need assistance, you will get it. Just ask. The folks here were very helpful with finding my girl her first pair of cowboy boots, and in finding a decent-​looking and fitting cowboy hat for my condo-​sized noggin.
They carry a very good selection of jeans, boots (both cowboy and work), hats, a bunch of cool Western shirts, and just about every accessory you can think of for the cowboy/​girl in you.
Yes, I know I can get a lot of what they offer online, and for less. But then I would miss out on the joy of trying on a new set of duds and walking out with my shiny things in hand. I gladly pay the extra price for a sweet new pair of Wrangler 20Xs knowing that it helps keeps these guys and gals doing their thing.
Besides, if you ever need a cool cowboy hat for your extra-​big head, they’ll have one.

Stopped in with my husband on our way to a country concert at the gorge. Was really impressed with the selection of women’s boots they had, and the sales person (maybe owner?) helped my husband get a good hat to wear for the concert (didn’t want to take his nice hat to the gorge and get it all messed up). Will definitely go back when I need a new pair of cowboy boots, but couldn’t justify it today.

This is a very disorganized business. In September I ordered a pair of boots, by the end of October I had heard nothing from them. When i called the boots were sitting there but the wrong size. They didn’t bother sending them back or calling me. I waited and waited until December 16^th still no phone call or update. I went in and just got my money back. Being a small business in this economy you would think they would take care of their customers. No customers no business.

I was thinking about some boots and did some reasearch. I found this place on the internet and in past reviews here on this site. I was thinking it was too far to drive (almost an hour) but the selection in the picture on their site and the reviews here convinced me and my girlfriend to take a run down there.
We went there on December 7 2013.
When I arrived I was pleased to see that this was not a chain or franchise type store but rather it was a «mom and pop» type store.
I knew nothing about cowboy boots but was looking for some nice looking boots to wear and boots that would last a while and not fall apart right away either.
So we walked in and were blown away with the vast selection. The boots are a few levels high and run along two sides of the store. There must be thousands of boots there. Mens and womens, even kids boots. All kinds, Fancy cowboy boots to work boots.
i had no idea where to start. What does a guy from New York City know about cowboy boots anyway? Nothing.
So we walked all the way in past racks of cowboy or should I say western style clothes and an amazing display of big silver belt buckels for sale to the back of the store.
I was approached by a woman (I later learned was the owner) and she asked me if I needed help. I said oh yes and explained that I did not know where to start and how to pick out boots. I am very sorry that I did not get her name but she was amazing. She helped me pick out boots, explained the differences and even showed me a device used for taking the boots off.
Her help was fantastic and I could not have done such a good job of getting some really fine boots on my own. She took so much time with me I was really thrilled to get that much help and attention. She was more than patient with me.
She also told me that I was wearing my jeans too short. I wear 32″ length.
Well sure enough when i went to look for some new Levi’s the next day she was absolutly right. When i tried on some 34″ length jeans they fit much better with the boots i had bought.
The experiance at this store was great. So I bought two beautiful pairs of boots and also bought some boots for my girlfriend, and a nice belt too. For all of that I dropped well over $ 300 but I will tell you that both my girlfriend and I are so happy having gone there and spending time with them. I think we were in that store for over an hour and a half.
So what can I say. I blast businesses that screw me and dont treat me, the customer, right but go out of my way to let people know when I have had a good experiance too.
This place and the service I got there was top of the line. As good as it can get.
I will go back there for sure.
Thanks so much you guys down there. We had a great time and love the boots!

My quest is over — found a great pair of boots that I LOVE, and a Western store I love! ‘ve been looking for boots for over a year, and have bought 5 – 7 pair over the web and have sent them all back. I have «special» feet — (crazy high insteps, high arches, and wide feet — awesome combo.) If you are like me and have trouble finding boots that fit you right, you need to go to The Country Square and let an expert help you find what you like and then MAKE the boots fit your feet. They didn’t charge me an extra dime for stretching insteps until they fit properly. While I was killing time during the stretching, I checked my phone to see how their prices compared to web stores (I was sold regardless, just curious), and to my surprise the boots were $ 15 cheaper than any price I saw online. For the level of service I received, I’d gladly have spent $ 30 over what I would have spent online! If you need boots (or hat, or jeans or anything Western) go check them out.

Pretty big selection of western boots but I don’t think their selection is as big as Beth West Western closer to me. The service was very good and the salesperson was really helpful in finding my wife some cowboy boots. She is picky but found her perfect pair.

Classified on Unilocal as a shoe store? This is so much more than shoes. Boots, work and casual clothes, quality jeans, and an amazing hat selection. I went looking for a cowboy hat today and Dennis hooked me up with answers to all my questions, patience in narrowing down exactly what I wanted, and steaming my hat into a perfect form for me. It was a great personalized experience at a price that I couldn’t even beat online. I am usually one to hit a feed and seed for clothes, but this place has my business moving forward.