Sos Appliance

My ancient dryer began to sound like a jet plane. I thought about buying new, used, and finally called SOS. Dan, son of SOS (John) came right out, knew what was wrong, got the part from Sacramento and had the dyrer running within a couple of hours. Same great service John gave me ten plus years ago. The fruit doesn’t far from the tree. Call Dan before you replace. Older appliances are better than the new ones. And the repair was an extensive replacement, cheaper than a used dryer, and the service call was reasonable.

I’ve been using them for over 13 years with excellent service. John has now retired and his son Dan has now taken over the business. I had an emergency on Friday and had to call them twice because they had not called me back. Fast forward to later in the day «bad news. refrigerator can’t be fixed, but I have a guy that has freon and that should solve the problem. He’ll call you when he’s on his way. Unfortunately i didn’t get that repair person’s phone number and he never showed up… I called Dan between 3 – 5 with NO response. Now looking for a new repair service.
The freon guy shows up now and showed me when he got my information. I was told they sent it on Friday but the text shows this morning at 7… I WILL NEVER USE THEM AGAIN!!! One star is too many!

I called SOS about a error on my washer F1. Which from I read on the internet is a common problem. He said he would come out for $ 70. and repair. Plus any parts needed. He knew what the error was before he came out. He came out stood in front of my washer and said yep you have a f1 error alright. You will need a whole new panel. Didn’t even open his tool box once. I showed him a video on utube where someone opened up back and repaired. He didnt even try it. Charged me the full $ 70, which I think was way too much considering what he did. I think $ 70. bucks for not even attempting was a rip off. Needless to say I won’t be calling him again. After reading the previous post from the woman in Colfax below me, I’m now wondering if this guy is even a repair man at all. Will be calling BBB.

My maytag dryer stopped working, and when we looked up the code it said we needed a main control board. To be sure we called around. Sos told us that sometimes that code can mean a simpler problem, so we made an appointment.

When he got to my house he looked up the code on his cell phone (as did I) he said the code ment we needed a new drain hose… for a dryer. We reminded him that the unit was a DRYER not a washer. He then told us what we told him before he came out, it needed a new control board. He did not look at the dryer, he only looked at his phone, using the dryer to prop his elbow on so he could hold his head up while he did it. Never pushed a botton, never used a tool, never opened the dryer door, nothing!
He then told me that the part would take weeks to get in, and it would cost hundreds. That I should just get a new dryer, he also added that I shouldn’t worry about it matching my washer because he was sure my guests were not going to see them and nobody cares if they match.
Total time spent in my house was no more than 10 minutes, he literally did nothing and charged me $ 70 for the service call.
That same day I ordered the part and had it overnighted, total cost $ 144.84. I installed the part myself in 15 minutes and my dryer works!

Called SOS and scheduled an appointment for my washer to be fixed. The guy called a half hour after he was scheduled to come and said his truck had broken down on the way to my house. He said he would call the next day to try and schedule me in. I never heard from him again.

Prompt return call by Dan. Verbal diagnosis for the older refrigerator was that it probably wasn’t even worth the service fee to come out. Truly appreciate his honesty. Will definitely call them for any future appliance needs.

These guys are the best. Been a customer for over twenty years and trust them 100 percent.

I’d love to find out how good they are, how do you get them to call you back!

John does the job in a timely manner and does a good job. He has fixed a pesky refrigerator problem and diagnosed a prob with my washer. I’ve had him come over three or four times and he is prompt and cordial.

I have used SOS on several occasions and John is always very prompt and professional. I have had him work on my washer, dryer, and stove top. Without even needing to stop and think he knew my appliances inside and out, and was able to offer the lowest cost repair.
He has always been very trustworthy, straightforward, and fair. I would highly recommend SOS.

John and his son are great. Freindly, affordable, professional and prompt. I highly recommend them

I tried to call this business twice, and I can’t even understand the guy that answers the phone… There is sooo much background noise, and I THINK he says «SOS» but meh, I’m not even going to try to schedule an appointment here… .sorry you are at least better than sears… sigh…

We were sure we were going to have to buy a new refrigerator. My husband called SOS after reading the other Unilocal reviews. John and his son came out and diagnosed the problem. They had to order the part and were able to get it and come back the next day. Our house is not easy to get to, but John only charged us for the part and a single service charge, even though he had to come out twice.
John and his son were prompt, courteous, and friendly. We will definitely call SOS if we need repairs on any of our other appliances.

These guys really came through. I called SOS when my tenant complained the dishwasher wasn’t draining. I wasn’t sure if I needed a new dishwasher or if it could be fixed. John showed up on time, was able to get the dishwasher working, but also found problems with the line. He «claims» he was late or something so comped me the visit. No charge. Pretty nice! A few weeks later I ordered a new dishwasher and install from Home D. When HD installers called to say they couldn’t install it because it required hardwiring, I called SO. John showed up and installed it (hardwire and all), repaired old lines and hauled the old one away. All for LESS than what Home Depot charges. I would also add that John was able to offer good information and advice in helping me to understand. Thanks John –I will be calling you again :).