Sam’s Club

Happy customer service !
Better than Costco for sure!
Outstanding selection!
Bought a Generator with a 15 horsepower Kohler Engine.
I bought the 3 year extended warranty.
I don’t recommend this. Not for a Kohler.
Quality goods for less.

I have been a fan of Sam’s Club since my first visit back in 2002 (at one of the CA locations). I prefer the service and products offered at Sam’s over Costco. What I appreciate most about Sam’s Club is customers have the option to purchase using credit card (Mastercard). Costco is closer to us, but we make the effort to make our purchases at Sam’s Club.

I really wish this store was closer to home! It’s a little smaller than others, but it always has what I’m looking for. It carries a lot of stuff that Costco doesn’t have so we make the long trip.

Twice I have made the mistake of ending up with the same cashier who has been a nightmare.
Not only will she just not shut up rambling on about why I should upgrade or apply for the credit card. Just the way she rolls her eyes as she is talking to you is enough to make one sick. My first experience was about 2 weeks ago and I only had less them my usual full cart thinking I would be in and out as the lines were not long at all, but OMG this woman would talk and stop scanning, talk and stop scanning that after I had already told her NO not interested four times I asked her what is wrong with you? Don’t you understand that I mean no and once is enough. So I got the eye roll. At that time I did not catch the name on her badge.
Second nightmare with the same cashier stopped me from placing my items on the belt that she would do it. I said no I have it, She completely ignored me. She grabbed my card swiped it and again asked if I wanted to upgrade, mind you this time I wrote in big letters on my card DO NOT OFFER PLUS or CREDIT. That did not stop her. this time I really wanted to slap her It is people like this that makes going to shop at the Auburn Sam’s a nightmare. Though I love going to the Auburn Sam’s because not only is it convenient for me but because I like to go in and out most of the time. I understand that cashier have to offer the plus as part of their job but I think I have been there plenty of times that one or two already know. I am on a very fixed income and I need to make my paycheck stretch and even though it sounds great on the saving on the cash back I simply can’t afford the extra $ 55. If they want to keep me as a member something needs to be said to this one cashier which by the way her badge said «Heather». As I am sure I am not the only one that goes through this as I have witnessed by those customers in front of me.

Between this location and the other one in Renton, this one is better in regards to the cashiers, food samples, and selection of items. The door greeters actually greet you. Just as long you don’t deal with customer service desk, you’re good to go here.

We joined this place due to their Groupon offer, it was way to good of a deal to pass up, so went and joined Sam Club, this location used to be a IIncredible Universe that eventually died. Sams Club took this place over and has done a good job IMO, the prices are reasonable, not as busy as Costco, so that can be a plus.
It is also located in the Auburn SuperMall complex, so easy to get in and out of, and plenty of parking.
Overall, I think I would recommend this place.

I think maybe they should get someone, anyone who can answer a phone and make sure you get ahold of the right person. I just spent a 10 minutes on the phone being transferred everywhere but to whom I needed. I was simply wanting to buy a truck load of stuff.
Your loss I’m on the phone with Costco

We decided to get a Sam’s Club membership after moving to Auburn because it is very close to us. We also have a Costco membership. In Washington it seems that most people prefer to go to Costco. While Costco might have better quality food offerings, it is ALWAYS crowded. Just getting in and out of Costco is a nightmare. For this reason, I love Sam’s Club. I am able to get most of my bulk items at Sam’s Club and go to Costco only for specific items. The Sam’s Club in Renton is not nearly as peaceful, but the one in Auburn is a godsend.

Im writing for the customer service I experience over the phone. I simply called to ask if I could add my complimentary household member over the phone and the lady rudely said no I couldnt and that I HAD to come to do it in person and that it had to be the primary account holder which obviously I am or why would I be calling to ask right? Well fear not my friends, I found out if you register your card online, you can add them on your profile online. Just need their name, phone number, email address, and DOB. Its simple and had the so called customer service rep just let me know in the first place this all could have been avoided. Now im considering Costco instead.

I am going to write this while I am still furious. First we were given a free pass at an art show and decided to use it. After putting 10 items in our cart we were told we had to go to membership to check out. When we got to membership they told us we would have to pay an extra 10% on our items followed by ½ hr high pressure sales pitch. We probably would have joined because it is closer to us than Costco. I did think my husband was going to of walk out but he didn’t.
Today I went in there and had 15 items in my cart. I go to the self checkout and it has a sign that says under 10 items only. I then get in line and am told to go to membership to check out so they can take care of the lady behind me with a full cart. I stand in line and watch 2 employees try to check out someone with a fruit platter. Well that fruit platter took them so long the lady with the full cart was gone. I again almost walked out. I didn’t and got back on the original lane I has started out it.
Their products are pretty decent but the management should probably be replaced with someone with a brain.

I love Sam’s Club. I come here often. I can find what I want and need here at great prices. They also have a great snack bar where you can get hot food. Usually have a wide variety of samples (YUM!) Their restrooms need to be updated and cleaner. But, other than that, I love this place.

Spending a large chunk of my life in the Midwest, I like Sam’s a lot.
Sam’s in the Northwest is different. There’s not many people there, whereas at Costco there’s always an army of shoppers vying for the last sample of whatever they are schlepping that day.
This particular location has never let me down. It’s in the Auburn Supermall, which is an ok place to shop/​dine. Never have I had long waits to get checked out.

Eh, compared to the one in Renton, this one is smaller.
They have what we wanted (which wasn’t much) and of course layout was different but it was a nice experience.
I’ve always wanted to check it out and it’s nice to have another option else where beside the one in Renton for future reference.

I of all people love Sam’s Club in Auburn and every few weeks I go in for the hall and every time I go in it never fails I have to use their ladies restroom and every time I find it looking run down, dirty, and smelly. I realize they are a huge warehouse store but my goodness the management as well as employees really need to take some huge pride in the restroom areas. The first 2 – 3 times I actually thought it was just a bad day but this is ridiculous I have used them on different days of the week and it’s still the same. So, I decided to take pictures of how well this particular Sams Club takes pride in their restrooms. Take a good look, look real close at the soap dispensers with duck tape, the walls and doors with fingerprints and God only knows what those drips coming down those doors and walls are and the toilet paper dispensers dirt that’s obviously been their since it opened and those floors… Yuck, yuck and yuck. I just don’t get how they can allow their supposed valued customers to use such gross facilities, not right at all.

Sam’s Club thoroughly sucks. And the big insult is that you PAY to be a member. To be allowed the privilege of this joke of a store. It couldn’t be anymore obvious that Sam’s Club is a sister store to Wal Mart, often housing the same products yet at typically higher prices than Wal Mart. Which is yet another insult as, again, you PAY to be a member but pay MORE for the same items in the same parking lot from the same company. How’s that for irony?
The lines are often ridiculous, which I guess Sam’s Club shares the Wal Mart policy of 2 sluggish cashiers regardless if 2 or 29 people are in line. The café is mediocre on the best of days. Don’t be surprised to see 1 lone worker running the place, and like the check out line, with close to 10 people in line. Additionally, they often are out of the products they sell at the café because 1 person can’t be expected to keep up on ready products AND prepare and ring up customers. Honestly, how hard is it to schedule a second employee? There’s no sense of urgency with anyone at this place. And typically I’d just be annoyed with that, but I can’t emphasis enough how your standards become higher when (again) you PAY to be a member.
My family won’t be renewing our membership. Costco is so much better and right up the hill. Any deals you THINK you might be getting are the same at Wal Mart and often a bit cheaper at Wal Mart.
Avoid Sam’s Club. It’s just a tumor.

This is the ONLY place that carries Cuties!

I have finally had it with Sams Club policy of moving items in their store. One week you can find an item in one place and the next week it has been moved. Sams Club is a very big store. Then when you get check out they always ask if you found everything you were looking for. Maybe I should go up with an empty shopping cart and just hand them my shopping list. For years items would be in one spot and moved very rarely, now it has become a joke. Is Costco like this?