Residence Inn Auburn

Room was ok, but poorly designed. The HVAC system blew air directly at the bed and its inhabitant, making sleep difficult. I changed rooms, but the setup was the same. Also, the included breakfast included was really deficient in choice, quality and location (really insufficient space). This place needs to be re-​thought and re-​designed.

Super Clean HUGE Rooms, Great Service. Went up the Eastern Coast on Vacation and this was one of the good Marriott rooms. they didn’t have much for the Continental Breakfast but everything else was top notch.

We stayed here because they allow dogs. The room was spacious and the bed was huge for a single bedroom suite. Everything was clean if somewhat worn down.
The room didn’t have an iron, which we needed and house keeping was pretty quick about getting us one, expect the first one they got us was broken. The second worked just fine.
Our dogs were happy with the room. So were we.
They only put a single shampoo and conditioner in the shower for 2 people. While there is a Rite Aid down the street, for people who are staying only one night, it makes sense to give 2 shampoos and conditioners. That way the guests don’t have to beg for more shampoo or travel down to Rite Aid to buy their own bottle.
The one gripe we had about this place, was that one of our washcloths was stained. having worked in a house cleaning before– when stained the washcloths become cleaning rags. Not folded up and put back out for guests to use. gross.
Anyway, if you are looking for a decent place to stay with loads of space this is a good bet, but bring your own shampoo.

Arguably the best accommodation option in the area.
PROS:
Modern lobby and rooms that look pretty new.
Comfortable rooms with plenty of space and a nice kitchen.
Indoor swimming pool.
CONS:
Hard mattress on the bed. Not up to Full Service Marriott or even Courtyard standards
Very minimal exercise room. No weight machines, just a few barbells and treadmills.

This residence inn gives all locations a horrible name. Residence /​Marriott prides themselves on making you feel at home which is why we always choose to stay with them everywhere we go. This location is horribly ran, incompetent management which favors their friendly clique of employees over customers basic needs. This place needs a lot of help, has so much potential but the wrong people in management.

First and foremost, the rating is not so good, but I would still stay here, again, and recommend it to anyone. Generally, if there is one or two minor issues with a hotel, I still give them 4 or 5 stars, but our visit to this place left me with no alternative, but to be fair and have to mark it down 2 stars. I’ll start with the negatives and end with the positives.
I attempted to use the Marriott phone app, but it was having issues. That’s not their fault. I called the hotel directly to see if our room was ready an hour earlier than checkin. Any time I call a hotel directly, the person answering always answers my questions. It took me almost 30 minutes to get through this line that was constantly busy, which took me by surprise. I don’t recall receiving a busy signal at a business for a long time. When I got through, I was put through to reservations. I had to wait on hold for a few minutes. Due to time constraints after the busy line and the wait, I hung up and called back, again, and asked if there was someone else I could talk to, because I couldn’t wait any longer. The same woman immediately brought up the information and said it was ready. Why couldn’t she do that the first time I called? Apparently, there was some confusion when my husband arrived and he chalked it off to someone going through training. The front desk staff were not very attentive, didn’t have answers to basic questions and our perception, compared to other Marriott hotels we have stayed at, was below the usual expectation we had become accustomed to. We reserved and was guaranteed a disability room, but did not get it. I arrived after my husband so my husband chose to not make a fuss. Not having those assistant bars in the bathroom for someone who has Parkinson’s is important. There was hair on the shower walls. There were 3 paper towels left on the roll with no replacement roll in the room or any napkins. When I was assisting my husband into the shower (no grab bars), I went to hand him the shampoo and conditioner. One bottle was completely empty and what I thought was conditioner, was ½ empty. It wasn’t until I had to go to the front desk, again, to obtain shampoo and conditioner, that I discovered I originally had 2 bottles of shampoo in the room leaving me with no conditioner at all.
I’ve also never come across a pull out couch not being made at other hotels. Usually, at least the sheets, but this location does not make their pull out beds at all. Ironically, I think it makes sense not to make them in an effort to be sure there are clean linens.
Now for the good! Very comfortable bed and pillows. Everyone was very nice, the BBQ was very well stocked (Tuesday nights), there is a safe in the room, the hotel is in good condition. I didn’t see anything that needed maintenance. They have ample, convenient parking, easy location to get to, very nice indoor pool and outdoor seating with a fire pit. They have good options at breakfast (well stocked). Healthy options. After all is said and done, I would stay here, again! So, take all the bad aside, it’s stuff that can be fixed. I would still recommend to stay here.

The one bedroom rooms are huge. You get a separate living room and kitchen. That was my favorite part of this hotel. It is very spacious and more of a home feel as just a hotel room because you have your bedroom separated. Although there was some small problems with my room. It wasn’t cleaned right when I came in. There was missing towels and soap. My bathroom also reeked of cigarettes. I asked for new shower curtains and my bathroom to be bleached. They put new shower curtains in but they don’t use bleach as a cleaner. I wish they wiped down the walls or something to make it smell better. It didn’t smell as bad after a week. I would go back because of the room size

Not well maintained property, room is spacious BUT popcorn on the floor, clock radio unplugged, tv doesn’t turn off, had to unplug it: lot of little things add up to me staying elsewhere next time.

We stayed here with our Marriott points in a one bedroom suite. At first, we were pretty impressed. But things deteriorated rapidly. The dining table leg was broken. There was popcorn between the couch and chair. Then when I was doing my push-​ups, I found more popcorn kernels. The clincher was the black mold on the shower curtain. We informed the staff and nothing was done except to send housekeeping. Definitely will not return here in the future. It’s too bad because from outward appearance it seemed like a nice hotel.

Spacious, comfortable, and well decorated. All the details have been accounted for. We felt right at home during our stay.
The only thing keeping it from being a five star is the shower needed a more thorough cleaning.

Gym,
Wifi,
Free breakfast,
And spacious.
Pleasantly surprised and would use again.

We were here for the NCAA Division III Hockey Tournament and reserved a 2-​bedroom suite. The rooms were spacious and clean. We had two bathrooms and a large kitchen and sitting area. I’ve rented apartments that were smaller!
The wifi worked great; The gym had adequate equipment and weights (two treadmills, one elliptical, one stationary bike, set of barbells).
The free breakfasts were nice, something for everyone. Make-​your-​own-​waffles, ham, scrambled eggs, yogurts (organic and non), bananas, chopped cantaloupe, bagels, bread. Coffee, teas, orange and apple juice.
It’s conveniently situated in a new shopping area with several restaurants within walking distance (Ruby Tuesday’s, Buffalo Wing Factory, TGI Friday’s, Panera Bread, etc) and stores such as Walmart.
We had a door jam issue and they fixed it immediately, made it like new.
–Highly recommend.

Very conveniently located in Auburn near many restaurants.
Friendly and attentive service. Breakfast had many selections and healthy selections too!
Located approximately 5 minutes from BATES COLLEGE

We stayed here overnight as we were headed to Acadia. The room was clean and well kept and very nice. Service was good. Breakfast and social hour food were pretty good. Only downfall was its off a major highway, so you could here the traffic.

Stayed here while visiting family in the area. It was very nice and I was very pleased. With definitely stay there again.

Ripped carpet, blood stains on the carpet, cheap pillows and $ 2.00 for a small bottle of water. Not the best experience for our first visit to this venue.

Nice property. I travel a lot for work so I was able to stay with the family on my points for the weekend. We had a one bedroom suite and it was plenty of room. The pool area was nice with a huge hot tub. The kids loved the breakfast with its variety. I have to say the staff was accommodating when we need things like pillow or towels. No real complaints except for the wifi signal not working in my room. I called and mentioned it and they tried a few things, but it was to no avail. I used the hard wire for my computer but had to used the data on my phone.

We stayed here with my sons hockey team, and had a great time. Nice place, AWESOME breakfast in the morning and the staff was pleasant. Would stay here again and again!

This place is great!
The guy at the front desk, Patrick, have us wonderful directions. He was eager to help us and very friendly. The room (1 bedroom suite) was spacious with a kitchen. everything was very up to date. The complementary breakfast was by far the best we’ve had!

My family stayed here while visiting me during a summer internship in Auburn. They plan to stay here again this upcoming summer, and there’s a good reason for that.
This is a newer hotel, so naturally everything is so far well kept up. The rooms are spacious and comfortable, and I enjoyed visiting my family here.
The hotel is located conveniently next to a wal mart, and a grocery store/​starbucks/​auburn mall is only a short drive away. Additionally, the staff will help you find pretty much anything you could possibly need.
The staff at this hotel is incredible. We purchased some lobster one night for a family feast, and the front desk helped us out with cooking the meal, taught us how to actually cut into a lobster properly to get the most meat, they lent us extra pots and pans, and they washed our dishes in the commercial dishwasher afterwards. It really was a great memory of our stay.
There is a grill unit outside that residents are free to use, along with an outdoor seating/​patio area, and an indoor pool. Hot hors d’oeuvres were served many nights, and breakfast every day. All of it was delicious.
Our experience here was awesome, and I am excited that my family will be returning.