Quest Diagnostics

My son has special needs and he was completely traumatized this morning and I was humiliated. The technician tied and untied the rubber around my sons arm 6 times and two different people tried to pick an arm, my son was a emotional mess. I repeated several times that it would be better if he not see what you’re doing. I agreed they could hold him down and get it done. They were not able to handle him and the female technician became angry with my son and told us to leave that they could not help us. People were laughing in the waiting room. The female technician was unprofessional, rude, and lacked empathy. My son is 10 years old!

I was in there today, 11÷19÷15 @ 2:30pm. I don’t know who the girl is at the front desk, but she is the most rude person I have ever encountered. She needs to go! It sucks because the actual phlebotomist was such a sweet girl. Her name was Brianna and she was wonderful. It was my daughters first time giving blood and she was so nervous. Brianna helped to relax her, gave her water and a cold rag for her face. She was awesome! Lose the girl at the front desk and I would give 5 stars.

I want to start by saying that needles are my least favorite thing in the world. I had a lot of anxiety about getting my blood drawn and I have to be honest — the receptionist I met when I arrived was… not helpful or calming (and she input most of my info incorrectly…). I did not have an appointment and showed up about 30 minutes before they closed — I was there for maybe a total of 15 minutes. The phlebotomist that I had (Rebecca) was AMAZING! I had no pain or discomfort and she was SO fast and professional. if i have to have blood work done again, I will be going back.

Worst ever. Go there twice a month for my son and every time we leave I wonder why I come back. Rude, unprofessional, and clueless. Most of the time the employees are just standing around complaining about patients or work. Denise might be the most miserable employee I have ever encountered. I will not go back because of her. She has nothing good to offer this world, in-​other words completely useless. On a positive note the Asian gentlemen working there is fantastic. I hope he leaves that cesspool called Quest.

Came here for a blood draw and haven’t seen a single person called back for an hour. Waiting room is filled up with people now and everyone is obviously frustrated. No apologies given for the wait. Will stick to Sutter labs from now on.

Horrible phone system. Extremely difficult to get a live person. Actually I never did get through after four attempts. Pressing zero does not get you an operator.

I’ve been here before and it wasn’t this bad, but things seem to have gone downhill since then.
I needed follow up blood work done after a visit to the ER, so my primary physician sent me here.
When I walked in the receptionist was on a personal call, which she stayed on for at least five minutes. There was a woman in front of me. The receptionist took her paperwork (still talking to her friend, I believe she said something like «Well that’s why I don’t date guys like that.»), glanced at it, gave it back to the woman, told her she had to sign it, didn’t offer her a pen and took the phone to the back I assume to finish her call. After the other lady and I stood there for a while shrugging at each other, she came back and took both of our paperwork. I headed towards the restroom that was in their suite, because I’d been told to drink lots of water for this blood work and had to pee. I was told quite rudely by another woman that that restroom was not to be used because she had a sample to take. I said, «Ok, but I really need to go.» I was told that there was a restroom outside and that the front desk had a key. I was handed a key that was on a paperclip chain that was taped together with scotch tape. I went outside, put the key in the lock, opened the door and there was another woman in the restroom. Apparently, there are several keys that everyone in the building shares, they all open the door and there’s no way to lock it so that someone doesn’t come barging in on you. So classy.
The phlebotomist was lovely, the star is for her. She saved me from having a melt down and yelling at them to treat people who are getting blood work and other labs with respect and dignity because it’s stressful enough not knowing what the hell is going on and needing lab work without people treating you like you’re inconveniencing them.
Should I need more lab work, I’ll find another place even if it’s out of my way. It’s worth the gas to be treated better.

I had a very good phlebotomist who took my blood without pain, bruising, nothing. He was awesome. He used a pediatric butterfly because I am only 5’1″ 2″ at most and 114lbs. I am very tiny. He knew what he was doing and he got the job done. It was a pleasant experience for getting blood drawn.

This place is hard to find.
After a routine visit with my MD, he decided to send me to this lab for some blood work. I recently sprained my ankle and was relying on crutches to get around. I was very glad that the office was located on the first floor as I couldn’t find a ramp, it’s a good thing I wasn’t in a wheel chair.
The door to the office is not handicap accessible, at least someone was chivalrous enough to hold the door for me. The staff at this location are very helpful, courteous, and professional. I didn’t have to wait long before my name was called and blood drawn. The tech helping me was very nice and knew what she was doing. I left with no added pain or bruises.