Public Storage

So when I went in Kamron helped me and he is an awesome guy! He would always ask how I was doing when he saw me at my unit. I would definitely recommend this public storage to anyone who is looking!

I do not recommend this place, unless you want to have items stolen. We visited the storage unit to pull out a few things and found that our unit had been broken into, as had all the other units in the building. No one notified us of this event. In addition, when we checked out, the person said something about ‘angry customers for two weeks.’ We had been at the unit a week before, so obviously there had been another robbery previously, and no actions taken to prevent it from happening again. The only communication we had from them was a demand for loose change. The person checking us out apparently messed up the final bill, so there was an additional charge of a few dollars. Stay away.

My husband and I have had our unit for about a month and we could not be happier! Jo is so sweet. She was very helpful in picking the right unit for us. She has wonderful customer service and she genuinely cares about what’s going on in people’s lives. We have been moving in our stuff and she always remembers who we are! She asks about the new house and the family. I feel so comfortable leaving our belongings with her around.

Hands down Stephen is the best Public Storage Manager I have ever known! The unit was very clean when we moved in and the property is always clean and he’s always there when needed! Super nice very easy going! I would highly recommend this place (And I have!) to anyone looking for short or long term storage needs!

I wish I could give this facility a 0. We were robbed, screamed at and got absolutely NO help from anyone at the facility or the regional office.
I had the worst experience by far in terms of customer service, professionalism, and security. We rented a unit for a short time — 3 months — while we were moving from one house to another. We purchased the insurance plan, the «no cut lock» that they recommended, and I even came by the unit once or twice a month to check on things or take something from the unit. Needless to say, we did everything that we believed would keep our belongings safe. On one visit we realized that many of our possessions were missing — a car stereo, designer handbags, tools, guitars, etc — anything small enough to fit over the top of the wall. It became apparent that the people next to us had climbed OVER the top of the wall (made of corrugated metal) which could easily bend back. I was also told that the only camera pointing towards the units did not work — meaning when I rented the unit I was LIED TO and told that all the cameras worked. We filed a police report and a claim with the insurance.
The manager, Steven, at first was very helpful. Then when we finally moved everything out we discovered that there were ants coming in from a tear in the ceiling lining and covering our furniture. I asked the manager to come look at it. He didn’t even get out from behind his desk. Just pointed at the sign and said to call the district manager — again. When I told him that I couldn’t believe they ran their business this way he SCREAMED AT ME. Let me repeat that — the manager of the facility Steven screamed at me because I had left a broken picture frame (broken during the robbery) outside our unit the day before.
We took the rest of our belongings, filed a claim with the attorney general, got a miserable check from the «insurance» company that covers about 10% of what we lost and have not been back.
This facility and this business is a sad joke. Steven the manager is rude and was entirely unprofessional. Chuck Williams the district manager was horrible at returning phone calls — in fact the last call I put in to him was never returned. I emailed corporate asking for at least the 3 months we paid in rent back — heard nothing. I would deter anyone and everyone from renting here.